This is the most reliable way to cancel, as most Adobe subscriptions are managed directly through their website, regardless of where you use the apps.
How to Cancel Adobe on Desktop or Laptop
1 Log In to Your Adobe Account
Open your web browser and go to the Adobe account page: account.adobe.com. You'll need to sign in with the email address and password associated with your subscription.
2 Navigate to Plans
Once you're logged in, look for the Plans section on the main navigation bar. This is where all your active subscriptions are listed. It's sometimes called 'Plans & Payment'.
3 Select 'Manage plan'
Find the specific subscription you want to cancel (e.g., Creative Cloud All Apps) and click the Manage plan button next to it. This will take you to the details page for that specific plan.
4 Click 'Cancel your plan'
On the plan details page, you should see an option to Cancel your plan. It's often a small link at the bottom of the available actions. Click it to start the cancellation process.
5 Follow the Cancellation Prompts
Adobe will ask for a reason you're canceling and may offer you a discount or a different plan to try and keep you. Be aware, if you are on an annual plan paid monthly, this is where they will show you the early termination fee. You have to agree to it to proceed.
6 Confirm Your Cancellation
After navigating the retention offers and acknowledging any fees, you'll reach the final confirmation screen. Click the final Confirm button. You should receive a confirmation email shortly after.
How to Cancel Adobe on iPhone (iOS)
Important: This method only works if you subscribed to a specific Adobe mobile app directly through the Apple App Store. Most Creative Cloud subscriptions must be cancelled on the Adobe website.
1 Open the Settings App
Tap the gray gear icon on your iPhone's home screen to open Settings.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu.
3 Go to Subscriptions
On the Apple ID screen, tap on Subscriptions. This will show you all active and expired subscriptions linked to your Apple account.
4 Find and Select the Adobe App
Scroll through the list to find the specific Adobe app subscription you want to cancel (e.g., Adobe Express, Lightroom Mobile). Tap on it.
5 Cancel the Subscription
Tap the Cancel Subscription button at the bottom of the screen. You'll be asked to confirm your choice. Your access will continue until the end of the current billing period.
How to Cancel Adobe on Android
Note: This only applies to Adobe mobile app subscriptions purchased via the Google Play Store. Your main Creative Cloud membership is likely managed on Adobe's website.
1 Open the Google Play Store
Find and tap the Google Play Store app icon on your Android device.
2 Access Your Profile Menu
Tap on your profile icon or initial in the top-right corner of the screen.
3 Navigate to Subscriptions
In the menu that appears, select Payments & subscriptions, and then tap on Subscriptions.
4 Locate Your Adobe Subscription
You'll see a list of all your active subscriptions through Google Play. Find the Adobe app you wish to cancel and tap on it.
5 Proceed with Cancellation
At the bottom of the 'Manage subscription' screen, tap Cancel subscription. Follow the on-screen prompts to confirm your reason for canceling and finalize the process.
Cancel Adobe by Phone or Live Chat
If the online process isn't working, or if you want to try negotiating the early termination fee, contacting support is your next step.
- Go to the Adobe Help & Support page.
- Click the chat bubble icon that usually appears in the bottom-right corner.
- Use the chat bot to request to speak with a live agent about canceling your plan.
- Be prepared with your account information. Some users on Reddit have reported success in getting cancellation fees waived by speaking to a representative, but your results may vary. It often depends on the agent you get.
Before You Cancel: What You Should Know
- Early Termination Fees: This is the big one. If you signed up for an 'Annual Plan, Paid Monthly', canceling before the year is up will trigger a fee. The fee is typically 50% of your remaining contract obligation. A true month-to-month plan costs more but can be canceled without a fee.
- File Access: After you cancel, your Creative Cloud account will downgrade to a free membership. This reduces your cloud storage to 2GB. If you have more than 2GB of files stored, you have a 30-day grace period to download them before Adobe may delete them.
- Refunds: You can get a full refund if you cancel within 14 days of your initial purchase. After 14 days, you are not eligible for a refund, and any cancellation fee will apply.
- Pausing Your Plan: In some cases, Adobe may offer to pause your subscription for a few months instead of canceling. This option might appear during the online cancellation process.
Having Trouble Cancelling Your Adobe Subscription?
It can be frustrating when the cancel button seems to be hiding. Here are a few things to try:
- Are you logged into the right account? Make sure you're using the email associated with the actual subscription.
- Use a computer. The cancellation process is designed for desktop browsers and often doesn't work properly on a mobile device's browser. Weirdly, this seems to solve most issues.
- Try an incognito window. Sometimes browser extensions or cache issues can interfere with the cancellation page. An incognito or private browser window can help.
- Was it bought through a third party? If you bought your subscription through a reseller other than Apple or Google, you might need to contact them to cancel.
- Contact support. If all else fails, a support agent can and must cancel the plan for you manually. It just might take a while.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (Annual Plan) | Details |
|---|---|---|
| Photography (20GB) | $9.99/mo | Includes Photoshop and Lightroom. A great deal for photographers. |
| Single App (e.g., Photoshop) | $22.99/mo | Access to one specific Creative Cloud app of your choice, like Illustrator or Premiere Pro. |
| Creative Cloud All Apps | $59.99/mo | The full suite. Access to over 20 apps including Photoshop, Illustrator, Premiere Pro, and After Effects. |
| Adobe Express Premium | $9.99/mo | Focused on easy content creation with templates, stock photos, and simple editing tools. |
How Pine AI Can Help You Cancel Your Adobe Subscription
Tired of navigating confusing menus and worrying about hidden fees? Let Pine AI handle it. We'll securely cancel your Adobe subscription, deal with any retention offers, and make sure you're not charged again. It's the fastest, most stress-free way to manage your subscriptions.
Frequently Asked Questions about Adobe
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
