MyHeritage
Cancel subscription
How to Cancel a MyHeritage Subscription or Trial
Learn how to cancel MyHeritage subscriptions and free trials. See which billing platform owns your plan, what changes after cancellation, and how refunds work.
- 3 cancellation paths matched to the billing owner
- Renewal timing and access outcome explained
- Refund requests routed to the company that billed you
- Confirmation steps included for every path
Choose the MyHeritage cancellation path that matches who bills you
MyHeritage website (direct billing) · verify the billing owner
MyHeritage website (direct billing)
1Log in to your MyHeritage account in a web browser
Go to myheritage.com in a desktop or mobile browser and sign in to the account that holds your subscription.
2Open your My Purchases page
Click your name in the upper‑right corner of the page and select “My purchases” from the menu.
- Let Pine handle it
Pine can help
Too many steps?
Pine can find the right MyHeritage website (direct billing) path and handle the cancellation for you.
3Select the subscription you want to cancel
On the My Purchases page, choose the relevant site, data, photo, or DNA Traits subscription from the list.
4Click “Cancel my subscription”
On the subscription details view, click the “Cancel my subscription” option to start turning off automatic renewal.
5Continue until “Stop automatic renewal” appears
Follow the on‑screen prompts, clicking “Continue” until the “Stop automatic renewal” button is shown.
6Confirm by clicking “Stop automatic renewal”
Click the “Stop automatic renewal” button to finalize cancellation of future renewals for that subscription.
Apple App Store (iOS in‑app purchase) · verify the billing owner
Apple App Store (iOS in‑app purchase)
1Open Settings
On the iPhone or iPad billed by Apple, open the Settings app before opening the Apple Account subscription list.
2Tap your name
At the top of Settings, tap your name to open your Apple ID settings.
- Let Pine handle it
Pine can help
Too many steps?
Pine can find the right Apple App Store (iOS in‑app purchase) path and handle the cancellation for you.
3Open Subscriptions
In Apple ID settings, tap “Subscriptions” to see subscriptions billed through Apple.
4Select MyHeritage
In the subscriptions list, tap the MyHeritage subscription you want to manage.
5Cancel the subscription
On the MyHeritage subscription screen, tap “Cancel Subscription” to stop future renewals, then confirm if asked.
Google Play (Android in‑app purchase) · verify the billing owner
Google Play (Android in‑app purchase)
1Open the Google Play Store app
On your Android device, open the Google Play Store application.
2Go to Subscriptions
In Google Play, open the menu or profile icon and tap “Subscriptions” to view your active subscriptions.
- Let Pine handle it
Pine can help
Too many steps?
Pine can find the right Google Play (Android in‑app purchase) path and handle the cancellation for you.
3Select the MyHeritage subscription
From the subscriptions list, tap the MyHeritage subscription you want to cancel.
4Tap “Cancel subscription” and follow the prompts
Tap “Cancel subscription” and complete the on‑screen steps to stop future renewals.
Refund policy
Refunds after cancelling MyHeritage or app‑store subscriptions
Refunds are handled differently depending on whether MyHeritage, Apple, or Google Play billed your subscription. None of the providers guarantees a refund, and each request is reviewed under its own policies.
Check my refund options- Requesting a refund from MyHeritage directly
- For subscriptions billed by MyHeritage, you must log in, open the Help icon, choose Contact Us → Billing & Charges, and use the Request a refund option associated with the relevant charge; the support team reviews your case and replies with next steps.myheritage.com
- Proof of payment is required for some requests
- If you can’t access your account or need to contact MyHeritage without signing in, the refund article instructs you to use a special form and attach image files showing proof of payment so support can locate the charge.myheritage.com
- Refunds are case‑by‑case, not automatic
- MyHeritage does not publish a universal refund window; instead, refund requests are reviewed individually by their team, who determine eligibility based on the details you submit and applicable policies.myheritage.com
- Apple‑billed subscriptions
- If your MyHeritage subscription was purchased through the App Store, MyHeritage support cannot process a monetary refund; Apple instructs users to request refunds via reportaproblem.apple.com under the Request a refund flow for the relevant subscription.support.apple.com
- Google Play‑billed subscriptions
- For subscriptions billed through Google Play, refunds follow Google’s rules: within about 48 hours you may be able to request a refund through Google; after that, Google’s policy directs you either to their forms or to the app developer, depending on circumstances.support.google.com
If you need to ask MyHeritage for a refund after cancellation, gather your charge details and proof of payment, then submit a request through their documented refund workflow. Open MyHeritage’s refund instructions
Subscription basics
How MyHeritage subscriptions and auto‑renewal work
MyHeritage offers several subscription types that auto‑renew by default until you turn off renewal on the website or through an app store.
Types of subscriptions
MyHeritage offers site subscriptions (such as Premium tiers), data subscriptions for historical record access, DNA Traits subscriptions, and other add‑ons, each managed as separate subscriptions in My Purchases.myheritage.com
Auto‑renewal default
Subscriptions are set to renew automatically on their renewal date unless you cancel automatic renewal through My Purchases or the relevant app store, as described in the cancellation help article.myheritage.com
Viewing renewal dates
You can see when a subscription or free trial will renew by logging in, clicking your name, selecting My Purchases, and opening the relevant subscription to view its renewal date.myheritage.com
Free trial behaviour
During a free trial you have full access to the included features, but unless you cancel before the trial ends, the trial converts automatically into a paid subscription and your payment method is charged.myheritage.com
Multiple subscriptions and trials
Your account can hold more than one subscription and even multiple concurrent free trials (for example, a site subscription trial and a data subscription trial), each with its own renewal date and cancellation controls.myheritage.com
Who bills you
Billing owner determines where you cancel
The correct cancellation path depends on where you originally completed payment, not which device you currently use.
Website purchases (MyHeritage‑billed)
If you paid on myheritage.com using a credit card, PayPal, or another method offered on the checkout page, MyHeritage owns billing and you must cancel from the My Purchases section of your account.myheritage.com
App‑store purchases (Apple or Google)
If you completed the purchase through the MyHeritage or Reimagine app using the App Store or Google Play, billing is handled by that store and cancellation must be done in Apple’s or Google’s subscription settings.myheritage.com
App presence does not prove billing source
Using the MyHeritage app does not necessarily mean you subscribed via the app store; if My Purchases on the website shows a subscription with card or PayPal details, manage cancellation there even if you mostly use the app.myheritage.com
Reimagine subscriptions
Reimagine subscriptions are available only through the App Store or Google Play, so they are always cancelled via those app‑store subscription menus, not on the MyHeritage website.myheritage.com
Checking unexplained charges
If you see a charge and are unsure who billed you, MyHeritage recommends checking their Why Was I Charged article and, where relevant, Apple’s and Google’s purchase histories to confirm the billing owner before cancelling.myheritage.com
After cancellation
What changes after your MyHeritage subscription or trial ends
Stopping renewal or letting a subscription or free trial expire affects access to premium features but not the existence of your data.
Site becomes a Basic account
When a paid site subscription or free trial ends, your site reverts to a Basic free account: you can still view your tree and data, but certain premium features and the ability to grow very large trees become limited.myheritage.com
Paid features end immediately after free trial stop
Cancelling a free trial ends access to its paid features right away, even if days were left in the trial, and prevents the trial from converting into a paid subscription.myheritage.com
Paid subscriptions run to the end of term
When you stop automatic renewal for an ongoing paid subscription (for example, a DNA Traits subscription), you keep access through the current billing period, but the plan will not renew after that date.myheritage.com
DNA Traits access after expiry
For the DNA Traits subscription, reports you already received remain permanently available in your account, but you will not receive new Trait reports after the subscription expires or is cancelled.myheritage.com
Account and data are retained
MyHeritage states that when a subscription expires they do not delete your photos, family trees, or account data; those remain available under your Basic account unless you choose full account deletion.myheritage.com
Free trials
Managing and cancelling MyHeritage free trials
MyHeritage’s help center documents specific controls for managing, cancelling, and understanding what happens during and after free trials.
Starting a free trial
You can start a free trial when creating an account, purchasing a DNA kit with a trial add‑on, or activating a DNA kit; each triggers a confirmation email explaining the trial length and included features.myheritage.com
Trial requires a payment method
Beginning a free trial requires entering payment details; unless you cancel in time, the system automatically converts the trial into a paid subscription when the trial period ends.myheritage.com
Cancelling a web‑started free trial
For web‑based free trials, MyHeritage instructs you to log in, open My Purchases, choose the trial subscription (such as Data or Complete), and use the Stop free trial options to cancel.myheritage.com
Effect of cancelling a free trial
If you cancel a free trial, paid features for that trial end immediately and your site reverts to a Basic free account; you can still log in later and subscribe again if desired.myheritage.com
Free trials from the app
MyHeritage maintains separate guidance for cancelling free trials started via the mobile app; those follow the same billing‑owner split as regular app‑store subscriptions (Apple or Google Play).myheritage.com
Proof of cancellation
How to confirm your MyHeritage subscription is cancelled
MyHeritage describes several ways to verify that your subscription or trial will no longer renew and to keep records for your files.
Check the My Purchases page
After cancelling on the website, MyHeritage notes that the Stop automatic renewal controls may become greyed out; you can revisit My Purchases to confirm the next billing date is no longer scheduled.myheritage.com
Look for confirmation email
The cancellation article states that once automatic renewal is stopped you should receive a confirmation email with a subject such as “Your annual renewal at MyHeritage has been stopped,” which you can save.myheritage.com
Review renewal date for peace of mind
You can confirm that renewal is off by checking the renewal date field for the subscription; if it no longer shows a future renewal or shows an expiry date, the plan should not renew.myheritage.com
Use in‑account billing help
The Why Was I Charged and refund articles show that, via the Help icon → Contact Us → Billing & Charges, you can view charge descriptions and see options such as cancel subscription or request refund for specific charges.myheritage.com
Apple and Google confirmations
Apple and Google Play display subscription status and expiry dates in their Subscriptions views and indicate when a subscription is cancelled or set to expire, which you can screenshot as proof.support.apple.com
Data & account
Managing your tree, DNA data, and account when leaving MyHeritage
Cancelling billing does not remove your data; MyHeritage provides separate tools to export information and, if desired, permanently delete your account.
Data after subscription expiry
MyHeritage explicitly states that when a subscription expires they do not delete photos, family trees, or data in your account; you can still view them under a Basic plan, though some editing tools may be limited.myheritage.com
Exporting your family tree
You can export your family tree as a GEDCOM file by logging into your family site, going to Manage Trees, and using the Export to GEDCOM option for the tree you want.myheritage.com
Downloading raw DNA data
To keep a copy of your MyHeritage DNA raw data, you can use the Manage DNA kits page, choose Download for the kit, and complete email‑based confirmation; only the kit manager can download the file.myheritage.com
Account deletion is separate from cancellation
Deleting your MyHeritage account is a separate, irreversible process that removes your family sites, trees, photos, and activated DNA kits; the delete‑account article explains that this also cancels any active subscriptions tied to that account.myheritage.com
Backing up offline projects
If you use Family Tree Builder software on your computer, MyHeritage recommends using its Backup Project feature to save local copies of your tree, independent of your online subscription status.myheritage.com
Support options
Using MyHeritage support if you need help cancelling
MyHeritage emphasizes its online Help Center and Contact Us form as the main entry points for billing and cancellation support.
Help Center and knowledge base
The MyHeritage Help Center groups articles on Billing, Free Trials, Account Management, DNA, and more; many cancellation and refund actions are launched directly from these pages via self‑service buttons.myheritage.com
Contact Us form for billing issues
The support overview article directs users to the Contact Us form for detailed assistance, including billing, subscriptions, and shipments, with options to attach proof of payment and describe the problem.myheritage.com
Chat and AI bot support
MyHeritage describes a support bot and a conversational AI bot, accessible from the Contact Us page, which can handle many billing and subscription issues and escalate to email when necessary.myheritage.com
Phone support availability
The support overview and Contact Us information indicate that phone and scheduled outbound calls are available for some users, but the primary guidance for cancelling subscriptions is via self‑service and online support channels.myheritage.com
Official contact page
MyHeritage’s Contact MyHeritage page centralizes help resources and phone options; for the latest contact methods and any regional phone details, they direct users to that page rather than listing fixed numbers elsewhere.myheritage.com
MyHeritage cancellation FAQ
Answers about MyHeritage billing ownership, cancellation timing, refunds, and access after cancellation.
How do I cancel my MyHeritage subscription?
How do I cancel MyHeritage free trial subscription?
What happens if I cancel MyHeritage subscription?
How do I get my money back from MyHeritage?
How do I cancel or delete my MyHeritage account?
How does the MyHeritage free trial work, and how do I sign in to manage it?
How can I contact MyHeritage customer support about billing or cancellation?
Does cancelling my MyHeritage subscription delete my family tree or DNA data?
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