Dominion Energy serves approximately 2.7 million electric customers in Virginia. Virginia's State Corporation Commission (SCC) regulates Dominion and provides a complaint process for customers who cannot resolve disputes directly.
Dominion Energy payment options
Standard payment arrangement
Dominion offers installment plans for past-due balances. Call 866-366-4357 or set up online at dominionenergy.com.
PIPP (Percentage of Income Payment Plan)
Virginia's PIPP program sets your monthly payment as a percentage of household income:
- Monthly bill is based on what you can afford, not usage
- Available to income-eligible customers
- Helps prevent unaffordable bills from accumulating
- Contact Dominion or your local DSS office to apply
Budget billing
Averages annual costs across 12 equal monthly payments.
Virginia disconnection rules
- Written notice required before disconnection
- Payment arrangements must be offered
- Medical certificate protections available
- Temperature-based protections during extreme weather events
Assistance programs
EnergyShare
Dominion's emergency assistance program provides grants for past-due electric bills. Funded by customer donations and Dominion contributions. Apply through local partner agencies.
LIHEAP Virginia
Federal heating assistance available through local DSS offices or Community Action Agencies.
Weatherization Assistance
Virginia offers free home weatherization services for income-eligible customers to permanently reduce energy costs.
How to file a Virginia SCC complaint
- Phone: 800-552-7945
- Online: scc.virginia.gov
- Include: Account number, timeline, and requested resolution
Quick action checklist
- Call Dominion at 866-366-4357 for a payment arrangement
- Ask about PIPP if income-eligible
- Apply for EnergyShare and LIHEAP
- File an SCC complaint at 800-552-7945 if Dominion refuses
Bottom line
Dominion Energy's PIPP program is one of the best income-based billing options available from any major utility. Combined with EnergyShare grants and the SCC complaint process, Virginia customers have solid tools for managing past-due balances.
