Roku subscriptions
Cancel subscription
How to Cancel Roku Subscriptions: Official Steps
Cancel Roku-billed streaming and Smart Home subscriptions on the web or your Roku device, and see what happens to access, charges, and Roku accounts.
- 11 current official sources checked
- 2 billing routes separated
- Legacy Provider and equivalent Blog content reconciled claim by claim
- Steps, outcomes, refund boundaries, and related products revalidated
How to cancel Roku subscriptions through the correct billing owner
Web cancellation
Cancel Roku subscriptions through Web
1Sign in at my.roku.com
Open a browser and go to my.roku.com. Sign in with the email and password for the Roku account that is billed for the subscription. If you use two-step verification, enter the code Roku emails you so that you reach your main “My account” page.
2Open Manage subscriptions
On the My account page, find and select the “Manage your subscriptions” link. This opens your subscriptions dashboard, where Roku lists Active subscriptions and Inactive subscriptions that are billed and managed through your Roku account.
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3Choose the channel or membership
Under Active subscriptions, locate the streaming channel, Premium Subscription on The Roku Channel, or Roku Smart Home Subscription you want to stop. Select that entry so you can view its renewal date, billing term, and the Manage subscription options for that specific product.
4Turn off auto-renew and confirm
Select “Manage subscription,” then choose “Turn off auto-renew” (or the equivalent option shown). Review the on-screen notice about when access will end and, if prompted, confirm. The subscription status will update so it will not renew, and you will normally keep access until the end of the current billing cycle.
Roku cancellation
Cancel Roku subscriptions through Roku
1Open Roku Manage subscriptions
On your Roku remote, press Home to reach the main grid of app tiles. Use the arrow buttons to highlight the app linked to the subscription you want to cancel, staying on the Home grid rather than launching the app itself.
2Choose Roku subscriptions
With the app tile highlighted, press the Star (*) button to open the options menu. Look for the “Manage subscription” entry; select it to see this app’s current renewal date, term, and the management options available through Roku. If you do not see “Manage subscription,” the subscription is not managed through Roku.
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3Turn off auto-renew
Inside the Manage subscription screen, choose the option to “Turn off auto-renew.” Read the notice that explains how long your access will continue and whether you can remove the app now or keep it installed until the term ends, then choose your preferred option.
4Confirm cancellation
Confirm when Roku asks if you want to turn off auto-renew. After confirmation, the screen will show an updated end date and indicate that the subscription will not renew. Your Roku device will no longer bill you for that subscription after the current billing cycle ends.
Refund policy
Roku subscription and content refund boundaries
Roku’s current refund policy treats most Roku-managed subscriptions as pre-paid and non-refundable, with cancellation affecting only future renewals. Refund rules differ when billing is owned by an outside streaming provider.
Check my refund options- Pre-paid and non-refundable for Roku-managed subscriptions
- Roku’s refund policy states that all content and subscriptions purchased and managed directly by Roku are pre-paid, final, and non-refundable, and that no refunds are given for partial term cancellations.
- Auto-renew must be turned off to stop future charges
- Subscriptions managed through Roku renew automatically until you turn off auto-renew. If you cancel before the renewal date, the subscription will not renew and you will not be billed again for that term, but you keep access until the billing period ends.
- Free trials must be canceled before they bill
- Roku explains that free trials convert to recurring paid subscriptions unless you turn off auto-renew by the end of the trial period. If you let the trial convert, normal pre-paid, non-refundable rules apply to the first paid period.
- Provider-billed subscriptions follow provider policies
- For subscriptions purchased directly from a streaming service, Roku’s refund policy and manage-or-cancel guidance both say that you must contact the provider for any credits, refunds, or billing disputes, because Roku is not the billing party.
- Smart Home cloud recording retention after cancellation
- For Roku Smart Home Subscriptions, Roku notes that after you turn off auto-renew, cloud recordings remain accessible for up to 14 days after the billing cycle ends, after which recordings are removed and devices continue with free features only.
For edge cases (fraud concerns, duplicate charges, or problems after canceling at my.roku.com), Roku directs users to its unrecognized-charges guide and then to Roku support if questions remain. Review unrecognized charges and contact Roku
Billing source
Who actually bills and manages your Roku subscriptions
Roku distinguishes between subscriptions it fully manages, subscriptions it only bills for, and subscriptions handled entirely by outside services. Knowing which you have determines where you must cancel.
Roku-billed and Roku-managed
If you subscribed through Roku and manage the subscription on my.roku.com or via Manage subscription on your Roku device, Roku both bills and manages it. Charges typically appear on your statement as “Roku” or “Roku for <provider>,” and you cancel by turning off auto-renew through Roku.
Roku-billed but provider-managed
Some bundled offers, such as certain Disney+, Hulu, Sling TV, or Netflix subscriptions, may be billed by Roku but must be managed and canceled through the streaming service’s own website or app. Even if your bank statement mentions Roku, you follow that provider’s cancellation process.
Direct provider billing
If you subscribed directly with services like Apple TV+, YouTube TV, or Amazon Prime Video, the provider controls billing and cancellation. Roku’s guide states you must contact the service provider for any questions about billing, refunds, or ending those subscriptions.
Using statements and purchase history
Roku advises checking your Roku purchase history and your bank statement: Roku-managed charges show “Roku” or “Roku for <provider>,” while charges that only list a service name (for example just the channel brand) are typically billed directly by that provider and must be canceled with them.
After cancellation
What changes when you cancel and when access ends
Canceling a Roku subscription turns off future renewals but does not usually stop access immediately. Roku’s policies explain how long you can keep using content and when charges stop.
Auto-renew stops, current term continues
Roku’s refund policy says that subscriptions automatically renew until canceled. When you turn off auto-renew before the next renewal date, you avoid future charges, but you keep access to the subscription until the current billing period ends.
No partial-term refunds from Roku
For content and subscriptions purchased and managed directly by Roku, the policy describes them as pre-paid, final, and non-refundable, with no refunds for partial-term cancellations. Canceling prevents the next charge but does not generate a credit for unused days in the current period.
Free trials convert if not canceled
Roku notes that free trials for streaming apps automatically roll into recurring paid subscriptions. To avoid being charged, you must turn off auto-renew on or before the last day of the trial, either at my.roku.com/subscriptions or from your Roku device.
Smart Home cloud recordings and access
For Roku Smart Home Subscriptions, turning off auto-renew lets you keep premium features for the rest of the billing cycle, and stored cloud recordings remain accessible for up to 14 days after the cycle ends. After that, cameras continue with the free feature set only.
Account & devices
Effect on your Roku account and linked devices
Ending subscriptions does not automatically remove devices or close your Roku account. Roku documents separate flows for unlinking devices, closing the account, and canceling subscriptions.
Canceling vs unlinking a device
Removing a Roku streaming device from your account through my.roku.com only unlinks that hardware. Roku explicitly notes that unlinking does not deactivate your Roku account and does not cancel any subscriptions billed through Roku; you must cancel those separately.
Closing your Roku account
To close a Roku account, Roku requires you to first open Manage your subscriptions and cancel all active subscriptions. Only after that can you deactivate the account, at which point subscriptions and other purchases tied to that account are no longer available.
Multiple devices on one account
Roku states that you can link multiple devices to a single Roku account and that there is no need to cancel and resubscribe when you add another Roku device. The same subscriptions and preferences transfer to all devices using that account.
Payment method removal requires cancellation first
When you try to remove your payment method through my.roku.com, Roku requires that all active Roku-billed subscriptions be canceled or have auto-renew turned off first. This prevents leaving recurring subscriptions without a valid payment method.
Alternatives
Alternatives to canceling through Roku
Sometimes you may want to manage access or spending without fully ending a subscription. Roku documents several alternatives, including removing apps, using PIN protection, and resubscribing later.
Removing an app vs canceling billing
Roku’s remove-app guide recommends turning off auto-renew to cancel an associated subscription before you remove the app. If Remove app is not available and only Manage subscription appears, you must cancel the subscription first; simply deleting the app does not stop billing.
Resubscribing after cancellation
If you cancel a Roku-managed subscription but change your mind before or after it expires, Roku describes resubscribe options. On my.roku.com, you can use the Manage subscription or Inactive subscriptions section; on a Roku device, you can use Manage subscription from the app’s options menu to start billing again.
Using a PIN to control purchases
Instead of canceling, you can limit new subscriptions and purchases by setting a Roku PIN. Roku’s payment-method article recommends creating a PIN when you add a payment method so that others cannot start subscriptions or rent content without your approval.
Updating or removing payment methods after canceling
Once you have canceled all Roku-billed subscriptions or turned off auto-renew, you can update or remove your payment method via my.roku.com > Payment methods. Roku notes you will be prompted for new details the next time you make a purchase.
Smart Home
Roku Smart Home Subscription cancellation specifics
Roku treats Roku Smart Home Subscriptions as another Roku-managed subscription type, but its guide adds details about cameras, doorbells, and cloud recordings when you cancel.
Canceling Smart Home in Manage subscriptions
To cancel a Roku Smart Home Subscription, Roku instructs you to sign in to your Roku account, open Manage your subscriptions, select Roku Smart Home Subscription under Active subscriptions, choose Manage subscription, uncheck all cameras and doorbells, and then select Cancel subscription.
Effect on Smart Home features and recordings
After you turn off auto-renew for a Smart Home Subscription, Roku says you keep premium Smart Home features until the end of the billing cycle, and stored cloud recordings remain viewable for up to 14 days after that. Afterwards, devices revert to the free feature set only.
Changing or shrinking Smart Home coverage instead of canceling
Instead of canceling, Roku explains that you can change plans or update which cameras and doorbells are covered. In Manage subscription, you may switch between monthly and annual billing or add and remove individual devices, with pricing and coverage updating on the next billing cycle.
Trials & cycles
Free trials, billing cycles, and renewal timing
Roku’s subscription guides explain how free trials convert to paid plans, how billing cycles behave after you turn off auto-renew, and why some subscriptions share a consolidated billing date.
Free trials convert if not canceled in time
Roku states that free trials for streaming apps automatically become recurring paid subscriptions. To avoid charges, you must turn off auto-renew at my.roku.com/subscriptions or from your Roku device before the trial ends, especially when testing new channels or bundles.
Cancellation takes effect at the next renewal
When you turn off auto-renew for a Roku-managed subscription, Roku explains that you continue to have access until the end of that billing period. After the end date passes, the subscription does not renew and you are not charged again unless you resubscribe.
Aligned billing dates for multiple Roku subscriptions
Roku notes that for subscriptions it manages directly, it may align billing so multiple subscriptions share the same billing date. As a result, the first period for a new subscription can be prorated, but later renewals all occur on the consolidated date.
Partner billing
When you must cancel with the streaming service instead
Roku frequently reminds users that many subscriptions on Roku devices are actually billed and controlled by outside streaming services or app stores, and those cannot be canceled through Roku.
Subscriptions Roku only displays, not manages
If you signed up directly through a streaming provider or another platform, you can still watch through your Roku device, but Roku’s documentation clarifies that billing and cancellation must be done with that provider, not through my.roku.com or your Roku device.
Roku-billed but provider-managed bundles
For certain Disney+, Hulu, or Sling TV offers, Roku explains that even though Roku appears on your statement, you manage and cancel the subscription with the streaming service’s own tools. Roku’s unrecognized-charges article also points you to those providers for help with those charges.
Recognizing provider-billed charges
Roku’s guidance says that if your bank statement lists only the provider name, with no “Roku” wording, then Roku is not billing you for that subscription. In that situation, Roku advises contacting the streaming service to review their cancellation and refund policies.
Refunds follow the billing owner
Roku’s refund policy states that its non-refundable rules apply only to content and subscriptions managed directly by Roku. If you subscribed directly with a streaming service, that provider’s own credit and refund policy governs any refunds after cancellation.
Roku subscriptions cancellation FAQ
Provider-specific answers based on official sources checked August 14, 2026. Signed-in terms, region, billing owner, and applicable law still control.
How can I tell if my Roku account is actually billing my subscription?
Does canceling a Roku subscription stop access right away?
Can I get a refund after canceling a subscription through Roku?
Why don’t I see Manage subscription or Turn off auto-renew on my Roku device?
Does removing a Roku device or app automatically cancel my subscriptions?
How do I cancel a Disney+, Hulu, or Sling TV subscription if Roku is on my bill?
What happens to my subscriptions if I close my Roku account?
Can I resubscribe through Roku after I cancel a channel or Smart Home plan?
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