Hims
Cancel subscription
How to Cancel Hims Subscription: Official Steps
Learn how to cancel a Hims subscription in your account, how cancellation affects orders and weight loss memberships, and where to check refunds and get help.
- 16 current official sources checked
- 2 billing routes separated
- Legacy Provider and equivalent Blog content reconciled claim by claim
- Steps, outcomes, refund boundaries, and related products revalidated
How to cancel Hims through the correct billing owner
Web cancellation
Cancel Hims through Web
1Open the Hims account
Go to the Hims website in a browser, choose Log in, and sign in to your Hims or Hers account with the email you used at checkout. After logging in, you should land on your account dashboard, where navigation links such as Account and Subscriptions are visible along the top menu.
2Open Subscriptions
From the top navigation bar, select the Subscriptions tab to open the list of subscriptions tied to your account. This page displays each plan’s name and status along with its upcoming order or refill date, which helps you confirm you are working on the correct subscription.
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3Select the treatment or product plan
Scroll through the Subscriptions list to find the exact treatment, membership, or medication plan you want to stop—such as a hair‑loss kit, ED treatment, or Weight Loss Membership. Click the Manage or Manage subscription button for that entry to open its subscription details page, where Hims groups options like Add or remove items, Edit/Cancel Orders, or Stop auto‑renew on my medication or membership, depending on the plan type.
4Choose Manage subscription and cancel
On the subscription details page, use the management control shown for your plan—for example Add or remove items or Edit/Cancel Orders under Get help, or Stop auto‑renew on my medication or membership for weight loss plans—to open the pop‑up with your subscription items. In that pop‑up, deselect any item you want to cancel if a checklist appears, or choose an option such as End Subscription when offered, then select Cancel Subscription or Yes, confirm and follow the on‑screen prompts until the plan no longer shows future auto‑renewal in your Subscriptions view.
Mobile app cancellation
Cancel Hims through Mobile app
1Open the mobile app and the Hims account
Open the Hims or Hers app on your phone or tablet and log in with the same credentials you use on the website. Once signed in, you should see the home screen, where the Account icon appears in the top‑right corner and the My Subscriptions section may be visible for quick access.
2Open Subscriptions
Tap the Account icon in the top‑right of the app’s home screen, then choose Subscriptions from the menu to open the list of all subscriptions tied to your profile. This screen shows each plan with its name and next order or refill date so you can confirm which one you want to change.
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Pine can find the right Mobile app path and handle the cancellation for you.
3Select the treatment or product plan
Scroll through the Subscriptions list and tap the specific treatment, membership, or medication plan you want to cancel. In many cases you will either tap Manage on that card or use the Additional Options section, which leads to Edit Upcoming Orders and other Manage Subscription controls for that plan.
4Choose Manage subscription and cancel
Inside the plan’s management view, use the option your subscription shows—such as Edit Upcoming Orders followed by Add/Remove Items From Order, or Stop auto‑renew on my medication or membership for weight loss plans—to open the item list. If a checklist appears, deselect the item you want to stop; for some plans you may instead see Adjust my plan or End Subscription. Then continue until you can tap Cancel Subscription or a Yes, confirm‑type button, and follow the prompts until the plan is shown as inactive or without future auto‑renew in your Subscriptions list.
Refund policy
Hims refunds, returns, and changes after cancellation
Hims’s public policies separate three concepts: when you can change or cancel a subscription before billing, whether returns are accepted, and product‑specific refund rules—especially for Weight Loss Memberships, Medication Plans, and certain lab services. Customers should always verify the rules that apply to their exact product at the time they cancel.
Check my refund options- Changes must be made before processing
- Hims’s refund policy states that any changes to your subscription need to be made or requested at least 48 hours before payment is processed for your next order, aligning with the 48‑hour guidance in subscription help articles.
- Returns are generally not accepted
- The return policy explains that due to the unique nature of Hims’s products, the company is unable to accommodate returns, and instead asks dissatisfied customers to contact support for help rather than expecting to send items back.
- Weight Loss Membership and Medication Plan refunds are narrow
- For Weight Loss Memberships and Medication Plans, the Terms specify that first‑month membership fees are non‑refundable, that refunds for partially used periods are discretionary, and that medication is not eligible for a refund once it has shipped, with limited exceptions tied to defined cancellation windows.
- Specific cancellation windows for Medication Plans
- Under the Terms, you receive a Medication Plan refund only if you cancel an initial order within a short period after submitting payment information, or cancel a renewing Medication Plan at least two days before the next billing renewal date, and you will not receive any unshipped medication after cancellation.
- Lab and testing services have separate rules
- The Terms describe separate refund frameworks for laboratory products and services (such as Labs by Hims & Hers and specific multi‑cancer tests), including conditions for when unused testing services may be refunded and when unused tests are forfeited after certain timeframes.
Because Hims refund and return rules can differ by product line (for example, standard prescriptions, Weight Loss Memberships, Medication Plans, and lab services), review Hims’s current refund policy and any product‑specific Terms before assuming a cancelled subscription or stopped shipment will be refunded. View Hims official refund policy
Prescription vs non‑prescription
Which Hims products actually require a subscription
Hims distinguishes between prescription products, which usually require an ongoing subscription, and over‑the‑counter products, which can often be bought one‑time or on a recurring basis.
Prescription treatments use subscriptions by default
For prescription products, Hims explains that a subscription is required so you maintain continuous access to medication and can stay connected with your healthcare provider over time.
Over‑the‑counter items can be one‑time or recurring
Non‑prescription, over‑the‑counter products are more flexible: Hims lets you choose either a one‑time purchase or a recurring subscription, depending on how regularly you want refills.
Weight Loss Membership is a separate subscription layer
In the weight loss category, Hims introduced a separate Weight Loss Membership that covers clinical services and support, with medication plans billed separately; this membership itself renews on a recurring basis until you cancel it.
Multiple subscriptions can exist per account
Hims’s Subscriptions help center and Terms contemplate customers having more than one subscription (for example, different treatments or a membership plus a medication plan), and each needs to be managed or cancelled individually.
Deadlines and processing
Timing rules before Hims charges or ships
Most Hims subscription changes need to be made in advance of your next billing or order‑processing date; once an order is processing or shipped, changing or cancelling is much more limited.
Standard 48‑hour change window
Hims’s refund and subscription articles say subscription changes, including cancellation or shifting your next order date, should be made or requested at least 48 hours before payment is processed or your upcoming order date so updates apply in time.
Seeing when the next charge will run
To know when a subscription will be charged, Hims has you check the Next Order Date or Next refill fields in your account’s My Subscriptions or Subscriptions view; that date drives when the next charge and shipment begin processing.
When cancellation is blocked for a shipment
If your account won’t let you cancel a particular order, Hims notes that this can mean the order has already begun processing. Cancelling the subscription at that point stops future renewals only and does not cancel that in‑process shipment.
Date changes and snoozes don’t cancel
The Change the date of my next order tool lets you move a refill earlier, delay it, or snooze it; Hims explicitly warns that changing the next order date does not cancel your subscription, which must be cancelled through the separate cancellation flow.
After you turn off renewal
What cancelling a Hims subscription actually changes
Cancelling a Hims subscription mainly affects future auto‑renewals and shipments; it does not retroactively undo orders that are already processing, and it doesn’t automatically close your Hims account.
Future renewals stop, current cycle may continue
When you cancel, the subscription stops auto‑renewing, so it will not generate new charges after the current billing period. However, if your next order has already started processing, that shipment generally still goes out even though future cycles are cancelled.
Cancellation does not cancel processed or shipped orders
Hims states that completing a subscription cancellation does not cancel an order that is already being processed or has shipped, so you should not rely on cancelling a subscription to stop a package that is already on its way.
Returns are generally not accepted
Because of the nature of its products, Hims explains that it is unable to accommodate returns and instead encourages you to contact support if you are dissatisfied, rather than sending products back for a refund.
Cancelled subscriptions can usually be reactivated
If you later change your mind, Hims offers a Reactivate subscription flow in both the app and on the web; once a plan has been cancelled, you can select it and use the Reactivation button to restart future orders, subject to any provider review for expired prescriptions.
GLP‑1 weight loss
Special rules for Weight Loss Membership and meds
Hims Weight Loss Memberships and associated Medication Plans have extra cancellation and refund rules in the Terms and product FAQs that differ from standard subscriptions.
Membership vs Medication Plan are separate
Hims explains that the Weight Loss Membership is a recurring membership for services, while medications are billed through separate Medication Plans; cancelling one does not always cancel the other, so you must manage each explicitly.
Gifthealth medication cancellation doesn’t end membership
The Terms specify that cancelling a medication subscription with Gifthealth does not automatically cancel your Hims Weight Loss Membership, which will keep renewing until you cancel the membership through My Subscriptions or the Customer Help Center.
Two‑day deadline before weight loss billing
For Weight Loss Memberships and Medication Plans, the Terms say you generally need to cancel at least two days before your next billing date for cancellation to take effect at the end of the current period, and they set specific rules for multi‑month, pre‑shipped medication plans.
How membership cancellation affects access and meds
According to the Terms and weight loss FAQ, cancelling your Weight Loss Membership stops future renewals, ends access to Weight Loss Membership benefits after the current billing period, and also cancels any active weight loss Medication Plan so no additional unshipped medication is sent after cancellation.
Medication Plan‑specific refund rules
For weight loss Medication Plans, Hims’s Terms outline that refunds are only available in defined cases—for example, when you cancel shortly after purchase or at least two days before certain renewal dates—and that you are not eligible for a refund for any medication once it has shipped.
Adjust instead of cancel
Ways to change a Hims subscription without cancelling
If you still need treatment but want fewer or differently timed shipments, Hims offers several in‑account tools—changing dates, snoozing, switching plans, or editing items—so you may not need to cancel outright.
Move or snooze your next refill
The Change the date of my next order feature lets you move an upcoming refill earlier, delay it, or use Snooze when available, directly from the subscription’s Manage screen in the app or on the web.
Adjust subscription contents
Through Add/Remove Items From Order, you can open a checklist of items tied to a subscription and deselect products you no longer want, which can reduce what ships each cycle without cancelling the entire subscription, where that option is supported.
Change cadence or plan for weight loss
For eligible weight loss subscriptions, Hims provides a Switch Rx plan option under Manage subscriptions so you and your provider can change to a different cadence or plan instead of stopping treatment completely.
Change order timing without cancelling
Hims emphasizes that adjusting the next order date or using Snooze changes when a shipment goes out but does not cancel the underlying subscription, which continues to renew until you use the cancellation flow.
Reactivate later if you paused care
If you previously cancelled a subscription but later decide to resume, the Reactivate subscription article explains how to use the Reactivation button on a cancelled plan to restart orders, subject to any required provider review for prescriptions.
Accounts and privacy
Your Hims account, medical info, and messages
Hims treats subscription status, your user account, and your medical information as related but separate: cancelling a subscription mainly affects billing and shipments, not whether your account exists or how your data is handled under Hims policies.
Current vs former subscribers still log in
Many Hims support articles explicitly address both current and former subscribers, instructing them to log into the same online account and use the secure messaging portal, which indicates that cancelling a subscription does not automatically remove your account access.
Cancellation is separate from account deletion
Hims’s cancellation and subscription articles focus on stopping renewals and shipments; they do not describe closing or deleting your account, which is instead governed by Hims’s general Terms and Privacy Policy and typically requires separate steps via support.
Health data handled under privacy policies
The Terms explain that using Hims involves processing personal and health‑related information under Hims’s Privacy Policy and, where applicable, health‑privacy laws; cancelling a subscription does not change those policies, so data use and retention continue to follow them.
Use secure messaging for clinical questions
For questions about treatment after cancelling, Hims directs subscribers to log into their account and message their care team via the secure messaging portal instead of relying solely on general customer support channels.
Payments and billing
How Hims bills subscriptions and what that means
Understanding how Hims processes payments helps you see why cancelling in your Hims account—not just with your bank or a third‑party payment provider—is necessary to stop renewals.
Card payments handled by Stripe and Adyen
Hims states that its payment processors, Stripe and Adyen, accept major credit and debit cards and process subscription payments, so your charges generally appear as card transactions tied to your Hims account rather than an app‑store subscription.
Auto‑renew until you cancel
The Terms explain that subscription‑based products and services are automatically charged at regular intervals until you cancel, with the billing cadence defined at checkout for each specific product or service.
Cancellation paths defined by Hims
For Weight Loss Memberships and Medication Plans, the Terms list accepted cancellation channels—using the My Subscriptions area in your online account or app, contacting the Customer Help Center, or calling a support number—underscoring that Hims controls subscription status.
Klarna affects how you pay, not whether you renew
Hims’s flexible payment options article describes Klarna as a way to break purchases into payments and manage those payments in the Klarna app, but subscription management, including cancellation, still occurs through your Hims account.
If you need help
Getting Hims support when you can’t cancel online
If you cannot see cancellation options for a subscription, Hims routes you to its support tools—secure messaging, contact forms, and the Customer Help Center—for one‑off help with changes or cancellations.
Use the secure messaging portal
Most subscription‑related articles tell current and former subscribers to log into their account and send a message through the secure messaging portal when they need help adjusting or cancelling a plan the self‑service tools don’t cover.
Click Contact us from the help center
Every support article includes a Contact us link or button that opens a form where you can submit a request if you cannot complete changes on your own or if cancellation options for your subscription are missing.
Request help when options are unavailable
For subscriptions where options such as Add or remove items, date changes, or snoozes are not available, Hims explicitly advises contacting support so they can help make the necessary adjustments on your behalf.
Customer Help Center and Terms for complex cases
The Terms point you to the Customer Help Center (and, for some products, specific contact details) for cancellations and refunds that involve memberships, medication plans, or lab services with more complex rules than the standard subscription flow.
Hims cancellation FAQ
Provider-specific answers based on official sources checked August 10, 2026. Signed-in terms, region, billing owner, and applicable law still control.
Can I cancel a Hims subscription at any time?
Does cancelling my Hims subscription cancel orders that are already processing or shipped?
How do I cancel a Hims Weight Loss Membership versus the medication plan?
Is there a deadline before my billing date to cancel or change a Hims subscription?
Can I pause or snooze a Hims subscription instead of cancelling it?
How do I know my Hims subscription is actually cancelled?
What happens to my Hims account and medical messages after I cancel a subscription?
What should I do if the Cancel Subscription or Stop auto‑renew option is missing in my Hims account?
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