Crepe Erase
Cancel subscription
How to Cancel Crepe Erase Membership or Autoship
Learn how to cancel Crepe Erase through the right billing provider. Follow official steps, understand access timing, refunds, and the confirmation to keep.
- Official Crepe Erase and billing-owner sources
- 2 provider-specific cancellation paths
- Refund and post-cancellation effects separated from renewal
- Verified August 16, 2026
Choose the Crepe Erase cancellation path that matches who bills you
Phone support (The Body Firm customer care) · verify the billing owner
1Open the Crepe Erase FAQ / Customer Service page
In your browser, go to crepeerase.com and open the Frequently Asked Questions page listed under Help or Customer Service to confirm current contact details.
2Scroll to the “Contact Us” section
On the FAQ page, scroll down and expand the “Contact Us” section to view live chat availability and the customer care phone number.
- Let Pine handle it
Pine can help
Too many steps?
Pine can find the right Phone support (The Body Firm customer care) path and handle the cancellation for you.
3Call The Body Firm customer service number
From your phone, dial the customer service number listed in the Contact Us section (currently 1-888-813-7211) to reach The Body Firm’s skincare experts.
4Request cancellation of your automatic renewal membership
Tell the representative you want to cancel your Crepe Erase automatic renewal membership and stop all future auto‑shipments and recurring charges on your account.
5Ask for written confirmation of cancellation
Before ending the call, ask the representative to confirm that your automatic renewal program is canceled, to send you a confirmation email, and note the date, time, and any reference number for your records.
PayPal automatic payments (stop charges in PayPal) · verify the billing owner
1Sign in to your PayPal account on the web
Open paypal.com in a browser and log in to your PayPal account using your email address and password. Use the Crepe Erase account named on your receipt, and continue only after the next status in this cancellation path is visible.
2Open your account Settings
From the main PayPal page, click the gear‑shaped Settings icon to open your account settings. Use the Crepe Erase account named on your receipt, and continue only after the next status in this cancellation path is visible.
- Let Pine handle it
Pine can help
Too many steps?
Pine can find the right PayPal automatic payments (stop charges in PayPal) path and handle the cancellation for you.
3Go to the Payments area
Within Settings, select the Payments tab to view options related to automatic payments and subscriptions. Use the Crepe Erase account named on your receipt, and continue only after the next status in this cancellation path is visible.
4Open your automatic payments list
Click “Automatic payments” or “Subscriptions and saved businesses” to see merchants authorized to charge your PayPal account automatically. Use the Crepe Erase account named on your receipt, and continue only after the next status in this cancellation path is visible.
5Select The Body Firm or Crepe Erase and cancel
Choose the Crepe Erase or The Body Firm entry, then use the available option to cancel or stop the automatic payment so PayPal no longer approves new charges to this merchant.
Refund policy
Crepe Erase refunds, returns, and how they interact with cancellation
Crepe Erase, operated by The Body Firm, offers a 60‑day Money‑Back Guarantee on products, but cancellation of your automatic renewal membership and obtaining a refund are distinct processes with different requirements.
Check my refund options- 60‑day window from purchase or receipt
- The Money‑Back Guarantee states that if you are not completely satisfied, you may return products within 60 days (the site references 60 days of purchase or receipt) and receive a refund of the purchase price, less shipping and handling.crepeerase.com
- Return shipping cost is on the customer
- Return instructions in the FAQ explain that customers are responsible for return shipping costs and recommend using a traceable carrier such as UPS or USPS while keeping your receipt.crepeerase.com
- Original shipping and handling are non‑refundable
- Refund details state that refunds are issued to the original payment method minus shipping and handling, so original S&H charges are not returned even when the product price is refunded.crepeerase.com
- Refund timing after product is received
- The FAQ notes that once your return reaches the distribution center, you should allow 7–10 business days for the refund to appear in your account, with posting times controlled by your bank or card issuer.crepeerase.com
- Installments may process while returns are in transit
- If an installment payment is scheduled while your return shipment is in transit, the FAQ explains that it may still process but will be included in the final refund amount once the return is processed.crepeerase.com
If you do not see a refund within the stated timeframes after your return is delivered, contact The Body Firm’s customer care with your order and tracking details; if unresolved and charges continue despite confirmed cancellation, you may also work with your card issuer or PayPal using their dispute or automatic‑payment controls, while keeping documentation of your cancellation and return.crepeerase.com What to do if refunds or charges look wrong
Brand & membership
How Crepe Erase and The Body Firm memberships work
Context on the Crepe Erase brand and its recurring-delivery membership structure.
Brand operated by The Body Firm, LLC
Crepe Erase is a product collection targeting crepey body skin, marketed under The Body Firm™ and sold through crepeerase.com, with trademarks and site ownership attributed to The Body Firm, LLC.crepeerase.com
Membership begins with introductory offer
When you purchase an introductory Crepe Erase offer, your membership begins and you’re enrolled into convenient replenishment deliveries at exclusive member pricing.crepeerase.com For your Crepe Erase account, compare this point with the billing owner and effective date shown in the signed-in account or latest receipt.
Auto‑ship cadence is roughly every 60–90 days
Most members receive replenishment shipments approximately every 60–90 days, with schedules designed to maintain consistent results but adjustable at any time.crepeerase.com For your Crepe Erase account, compare this point with the billing owner and effective date shown in the signed-in account or latest receipt.
Membership managed through Customer Portal
The FAQ explains that you can manage your membership in a 24/7 Customer Portal, including adjusting delivery timing, swapping products, skipping or delaying shipments, and updating billing or shipping details.crepeerase.com
Billing rules
Automatic renewal, billing, and payment methods
Key points from The Body Firm’s Terms of Use and Conditions of Purchase about how Crepe Erase memberships renew and are charged.
Membership continues until canceled
Under the Automatic Renewal Terms, if you join the automatic renewal program your membership remains in effect until you or the company cancels it; shipments are automatically processed and billed at each successive shipment or installment.crepeerase.com
Cancellation method specified as phone call
The Automatic Renewal Terms state that to cancel participation in the automatic renewal program, you may do so by calling a customer service representative at the telephone numbers listed on the website under Customer Service.crepeerase.com
Third‑party payment platforms may be used
The Terms note that if you enrolled using a third‑party platform, such as Shop Pay, that platform may store your payment credentials and updated or replacement payment methods may be used to fulfill subscription charges.crepeerase.com
PayPal and other wallets as payment methods
The Terms reference PayPal’s legal agreements as an example of a third‑party platform whose terms govern storage and management of your payment credentials used for subscription charges.crepeerase.com
Support options
Customer support channels for Crepe Erase members
How to reach The Body Firm for order and membership support and what each channel is positioned to handle.
Customer Portal for self‑service changes
The FAQ emphasizes that the fastest way to manage your order or membership is through the Customer Portal, which is available 24/7 for tracking orders and adjusting shipments.crepeerase.com
Live chat with Customer Care
The Contact Us section notes that you can chat with the Customer Care Team for real‑time support 7 days a week from 7:00 AM to 10:00 PM Eastern Time.crepeerase.com
Phone support with skincare experts
The same Contact Us area lists a toll‑free number (1‑888‑813‑7211) where “skincare experts” are available by phone for questions about orders, memberships, and products.crepeerase.com For your Crepe Erase account, compare this point with the billing owner and effective date shown in the signed-in account or latest receipt.
Email marketing unsubscribe is separate
A dedicated unsubscribe page lets you remove your email from The Body Firm’s marketing list, but this only stops promotional emails and does not cancel product shipments or memberships.crepeerase.com
Before canceling
Changing, skipping, or canceling Crepe Erase orders
What you can change online versus what requires direct contact, and timing considerations around shipments.
Change or update orders up to 36 hours pre‑shipment
You can update an order in your portal any time up to 36 hours before it ships; if the order is already processed, changes apply to the next delivery instead.crepeerase.com
Cancel an order before it ships
The FAQ states you can cancel an order up to 36 hours before shipment. If it has already shipped, you must instead use the 60‑day Money‑Back Guarantee return process.crepeerase.com
Skip or delay shipments without canceling
Account‑section FAQs explain that if you are not ready for your next replenishment, you can skip, delay, or adjust the schedule for a shipment directly in the Customer Portal.crepeerase.com
Auto‑ship content varies by kit type
The FAQ lists what products are included in standard automatic shipments for major Crepe Erase kits, clarifying which items will continue to arrive unless you modify or cancel your membership.crepeerase.com
Where you bought
Direct CrepeErase.com orders vs Amazon and TikTok
How cancellation and returns differ depending on whether you bought directly from CrepeErase.com or via a marketplace.
Direct website and TV orders use The Body Firm’s terms
Orders and memberships created through CrepeErase.com or associated TV offers are governed by The Body Firm’s Terms of Use and Conditions of Purchase, including the phone‑based Automatic Renewal cancellation procedure.crepeerase.com
Amazon and TikTok orders follow platform policies
The FAQ specifies that orders placed through Amazon or TikTok Shop follow each platform’s return and refund process, and you must manage or return these orders directly on that platform.crepeerase.com
Unauthorized resellers may void exchange eligibility
The Unauthorized Resellers page notes that purchases from non‑approved sellers can void eligibility for The Body Firm’s 60‑Day Product Exchange Guarantee, and certain sellers like QVC must be handled through that seller.crepeerase.com
Membership access vs. one‑time purchases
Product pages allow either recurring or one‑time purchases; choosing subscription terms explicitly authorizes recurring charges under the cancellation policy, while one‑time purchases do not create ongoing membership shipments.crepeerase.com
Money-back terms
Refunds, returns, and what cancellation does not cover
How the 60‑day Money‑Back Guarantee and return policy interact with cancellation of your membership.
60‑day Money‑Back Guarantee on products
The Money‑Back Guarantee and FAQ confirm that if you are not completely satisfied, you may return products within 60 days of purchase, even if the bottles are empty, for a refund of the purchase price, less shipping and handling.crepeerase.com
Return shipping is the customer’s responsibility
Return instructions state that customers are responsible for return shipping costs and recommend using a traceable method such as UPS or USPS.crepeerase.com For your Crepe Erase account, compare this point with the billing owner and effective date shown in the signed-in account or latest receipt.
Original shipping charges are non‑refundable
The FAQ clarifies that refunds are issued to the original payment method minus shipping and handling; original shipping charges are not refunded.crepeerase.com For your Crepe Erase account, compare this point with the billing owner and effective date shown in the signed-in account or latest receipt.
Cancellation does not automatically refund prior charges
The Terms separate Automatic Renewal cancellation from Return/Refund provisions, meaning canceling your membership stops future shipments but does not itself refund past orders—you must follow the return policy to seek refunds.crepeerase.com
Processed or shipped orders may still bill
Because changes and cancellations of individual orders must occur before shipment processing windows, an installment scheduled while a return is in transit may still process but will be included in the final refund once the return is received.crepeerase.com
Account status
Account access, data, and what stays after cancellation
What is known—and what is not published—about how your account and data are treated when you cancel.
Account portal access is separate from membership status
The FAQ notes that purchasing a membership does not automatically create a Customer Portal login; you must create an account separately, which suggests that portal access is account‑based rather than tied solely to an active subscription.crepeerase.com
Terms say obligations survive account cancellation
The Terms of Use state that representations, warranties, and indemnification obligations you make survive cancellation or termination of your account or relationship with The Body Firm.crepeerase.com
Privacy Policy governs data handling
The Privacy Policy, linked from the site map and Terms, governs how your personal information and session data are collected, used, and shared; cancellation of a membership does not itself replace those privacy commitments.crepeerase.com
Marketing email opt‑out does not equal membership cancellation
The email unsubscribe form explains that opting out of marketing emails may take up to 10 business days and that you may still receive transactional messages such as order confirmations, underscoring that email preferences are distinct from subscription status.crepeerase.com
Service status
Evidence that Crepe Erase subscriptions remain active in 2026
Signals from official pages that Crepe Erase’s subscription program is current as of August 16, 2026.
Current promotions on CrepeErase.com
The homepage advertises a 2025‑dated claim and live “Summer Event” offers for Crepe Erase kits, indicating the brand is actively marketed and sold.crepeerase.com For your Crepe Erase account, compare this point with the billing owner and effective date shown in the signed-in account or latest receipt.
Updated FAQ and site map with 2026 copyright
The FAQ, site map, and reviews pages show © 2026 The Body Firm, LLC, demonstrating that help content, navigation, and branding have been refreshed recently.crepeerase.com
Automatic renewal language in active Terms
The Terms of service on crepeerase.com include current Automatic Renewal Terms and references to Shopify Payments and PayPal, aligned with a modern ecommerce stack rather than a legacy offer.crepeerase.com
Subscription toggles on product pages
Key product pages continue to display options such as subscription with member pricing, messaging that your favorite product ships every three months, and text confirming that items are recurring or deferred purchases.crepeerase.com
What official sources do not confirm
Limits of the public Crepe Erase cancellation guidance
These points are intentionally qualified because the official sources reviewed on August 16, 2026 do not publish a complete answer.
Documented limitation 1
Crepe Erase’s public documentation does not yet describe a self‑service “cancel membership” control in the Customer Portal; this guide therefore treats phone‑based cancellation, as stated in the Automatic Renewal Terms, as the authoritative method for ending automatic renewal.
Documented limitation 2
The FAQ acknowledges Amazon and TikTok Shop orders but does not detail how those platforms handle recurring programs, so guidance for marketplace purchases is kept high‑level and defers to each platform’s own help and account tools.
Documented limitation 3
Official sources do not explain precisely how online account access or data retention change after membership cancellation, beyond generic Privacy Policy language and a note that certain obligations survive account cancellation, so the guide avoids making assumptions about account deletion or data erasure.
Documented limitation 4
The current customer service phone number and chat hours are taken from the FAQ as of August 16, 2026; they may change, so users should always confirm contact details on the live Customer Service/FAQ page before relying on them.
Documented limitation 5
While PayPal documentation clearly explains how to cancel automatic payments, PayPal itself cautions that stopping payments in PayPal does not usually cancel the underlying contract with the merchant; accordingly, this guide presents PayPal actions only as a supplemental safeguard, not a substitute for canceling with The Body Firm.
Crepe Erase cancellation FAQ
Questions people search about canceling Crepe Erase, answered with official provider or billing-platform sources checked on August 16, 2026.
How do I cancel my Crepe Erase subscription?
Can I cancel my Crepe Erase subscription without calling customer service?
Does Crepe Erase require a subscription?
Is Crepe Erase a legitimate company?
What happens to my Crepe Erase shipments after I cancel?
Can I cancel a Crepe Erase order that has already shipped?
How do I cancel if I bought Crepe Erase on Amazon or TikTok Shop?
Can I get a refund after canceling my Crepe Erase membership?
Does canceling my Crepe Erase subscription delete my account or data?
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