Maybe you just signed up for Crepe Erase to try the neck cream. It happens. Established around 2014 by Guthy-Renker, this brand offers skincare subscriptions ranging from $39.95 to $59.95. Cancelling can save you up to $720 annually. You can handle this on iOS, Android, or desktop. Visit Crepe Erase at crepeerase.com. With the "de-influencing" trend on TikTok pushing back against pricey routines, many are quitting. Pissed Consumer shows over 200 complaints in the last 3 years, citing "billing issues" and "poor customer service." Trustpilot data confirms frustration with auto-ship policies. If you are tired of surprise boxes, here is how to cancel.
How to Cancel Crepe Erase on iPhone (iOS)
Managing subscriptions on a small screen can be annoying. Here is how to do it on your iPhone.
1 Open Safari Browser
Since Crepe Erase does not typically use an Apple ID subscription, you must use the browser. Launch Safari and navigate to the official Crepe Erase website.
2 Log In to Your Account
Tap the profile icon in the top corner. Enter your email and password to access your dashboard. If you forgot your password, reset it now to avoid getting locked out.
3 Access Subscription Settings
Once logged in, look for My Account or Manage Subscription. This menu is often hidden behind a hamburger menu (three lines) on mobile screens.
4 Initiate Cancellation via Chat
Crepe Erase often hides the direct cancel button. Look for the Live Chat bubble, usually at the bottom right. Type "Cancel Subscription" to connect with an agent. Be firm.
How to Cancel Crepe Erase on Android
Android users face the same mobile web hurdles. Follow these steps to navigate their portal.
1 Launch Chrome
Open the Chrome app on your Android device. Go to the Crepe Erase homepage.
2 Sign In
Tap the user icon and log in. If the site loads slowly, try switching to "Desktop Site" in the Chrome settings (three dots in the corner) for a better view.
3 Navigate to Account Manager
Find the section labeled My Account. You might see options to "Delay Shipment" or "Change Frequency" highlighted in big buttons. Ignore those.
4 Start the Chat or Find Contact Info
If a "Cancel" button is missing, use the Live Chat feature. Tell the bot you want to cancel until it connects you to a human. Screenshot the conversation for your records.
How to Cancel Crepe Erase on Desktop or Laptop
Using a desktop is often the best way to ensure you actually find the cancel button.
1 Go to the Website
Open your preferred browser and visit the Crepe Erase site. This is usually the most reliable method as the chat window is easier to manage.
2 Log In
Click Member Login at the top right. Enter your credentials. If you bought this via a third party like Amazon, you must cancel there instead.
3 Locate Subscription Management
Click on My Account. Look for a link that says Manage Subscription or Cancel Auto-Delivery. They often make this link small or grey to blend in.
4 Confirm Cancellation
Follow the prompts. They will likely offer you a discount or a pause option. Click No Thanks or Proceed to Cancel until you see a confirmation screen.
Cancel Crepe Erase by Phone
If the online options are giving you the run-around, calling is the most direct method. Be prepared for a sales pitch.
- Phone Number: 1-888-708-2042 (Guthy-Renker Customer Service)
- Hours: Generally 9:00 AM to 8:00 PM EST
- Tip: Have your account number or the email address you used to sign up ready. When they ask why you are leaving, just say "financial reasons" to shorten the script.
What is Crepe Erase Cancellation Policy
Crepe Erase, managed by Guthy-Renker, operates on a negative option basis. This means they keep billing you until you scream stop. Their policy states you can cancel at any time, but you must do so before the next shipment processes. Once a box ships, you are on the hook for shipping costs even if you return it. They offer a 60-day money-back guarantee on the product itself, but getting that refund often requires you to pay for return shipping. Pissed Consumer reviews frequently mention that "cancelling" via email often gets ignored, so stick to phone or chat.
Before You Cancel Crepe Erase: What You Should Know
Make sure you are ready before you cut the cord.
- Fees: There is no cancellation fee, but you won't get back shipping fees for prior orders.
- Data: Your account data usually stays in their system for marketing. You have to specifically request data deletion.
- Refunds: Only available if you return the empty bottles within 60 days. It is a hassle.
- Timing: Cancel at least 3-5 days before your next billing date to avoid an accidental charge.
Having Trouble Cancelling Your Crepe Erase Subscription?
If you are hitting a wall, try these tricks.
- Check Third Parties: Did you buy it on Amazon or QVC? You have to cancel through their portals, not the Crepe Erase site.
- Clear Cache: Sometimes the "Cancel" button is hidden by old browser data. Clear your cache or use Incognito mode.
- Call Early: Call right when they open (usually 9 AM EST) to avoid the "higher than normal call volume" excuse.
- Check Spam: If you cancelled by chat, the confirmation email might be in your Junk folder.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Cost | Details |
|---|---|---|
| Introductory System | ~$39.95 | Basic 2-step system (Body Polish + Treatment). Auto-renews at higher rate often. |
| Maximum Results | ~$54.95 | Includes the basic system plus an refining treatment or oil. |
| Ultimate System | ~$59.95+ | Full suite of products. Highest recurring cost. |
| Single Purchase | Varies | One-time buy, usually 20-30% more expensive than subscribing. |
How Pine AI Can Help You Cancel Your Crepe Erase Subscription
With inflation squeezing budgets in 2025, paying $60 a month for lotion feels excessive. Pine AI makes cancelling painless.
Step 1: Let's get started to cancel Crepe Erase Simply tell us you want to cancel Crepe Erase. We will ask for a few account details to locate your subscription.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold with Guthy-Renker, and handle the awkward retention conversations. We don't just suggest it; we finish it.
Step 3: You're free from Crepe Erase The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Crepe Erase
Can I unsubscribe from Crepe Erase anytime?
Can I get a refund from Crepe Erase if I forgot to cancel?
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How does Pine AI work with Crepe Erase to cancel my subscription?
