LastPass Cancellation Help

Cancelling your LastPass subscription does not automatically delete your vault or stored passwords. It mainly stops future renewals and may move your account to a free/basic tier after the current term ends, subject to LastPass’s terms. Your content can then be exported or migrated, and is later deleted according to LastPass’s documented data‑retention and account deletion policies.

To confirm cancellation for a direct LastPass.com subscription, sign in to your vault, open Account Settings, go to My Account, and check that the plan shows an expiration date and no longer lists automatic renewal. For Apple App Store or Google Play purchases, open your subscriptions in your Apple ID or Google account and verify that the LastPass entry shows a non‑renewing status with an upcoming end date.

LastPass’s personal Terms of Service state that all payments for paid plans are final and non‑refundable, so cancelling right after renewal normally stops only future billing, not the charge that just processed. Some broader service terms mention pro‑rated refunds when LastPass terminates non‑conforming services, and app‑store purchases may follow Apple or Google refund rules, but these are limited exceptions rather than a general right to a refund.

Cancelling your subscription stops future renewals and may downgrade you to a free/basic tier after the current term, but your account and vault remain active under LastPass’s data‑handling rules. Deleting your account via the dedicated delete‑account page or through support permanently removes your account and associated content, subject to backup and legal‑retention periods described in LastPass’s security and data‑processing documents.

In most cases, LastPass cannot directly cancel a subscription that is billed through the Apple App Store or Google Play. LastPass’s documentation explains that it does not receive or store complete billing data for those purchases and directs customers to manage payment and billing from their Apple or Google account on their device. Support can advise you, but the actual cancellation must be done within the app‑store subscription settings.

Cancelling a personal Premium or Families subscription does not automatically change your employer’s LastPass Teams or Business subscription. Business accounts are governed by separate terms and controlled by admins, who can disable or delete work accounts regardless of your personal plan status. LastPass recommends using a distinct personal account for private passwords, which you can link to—but cancel independently from—your work account.

Before deleting your LastPass account, export your vault data and confirm you no longer need the service. The export article describes how to download a CSV of your vault via the browser extension, noting that some data types like attachments and TOTPs are not included. Once you submit deletion through the delete‑account page or support, LastPass will remove your account and content under its documented data‑deletion procedures.

If you let a paid subscription lapse and keep using LastPass as a free user, your account continues under the free/basic tier, subject to LastPass’s account‑lifecycle rules. The Technical and Organizational Measures document states that free accounts and their content are automatically deleted after two years of inactivity, so a long‑unused free account and its data will not be kept indefinitely.