Carbonite
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How to Cancel Carbonite Subscription: Official Steps
Learn how to cancel your Carbonite subscription by turning off automatic renewal, what happens to backups after expiration, and how refund requests work.
- 10 current official sources checked
- 1 billing route separated
- Legacy Provider and equivalent Blog content reconciled claim by claim
- Steps, outcomes, refund boundaries, and related products revalidated
How to cancel Carbonite through the correct billing owner
Web cancellation
Cancel Carbonite through Web
1Sign in to the Carbonite account
Open a browser on your computer and go to account.carbonite.com. Sign in with the email address and password on your Carbonite subscription, completing any CAPTCHA or two‑step verification prompts, so you reach the main account portal where subscriptions can be managed.
2Open Subscription information
From the portal, select the area that shows your current plans: most personal accounts display a Subscriptions tab, while some business plans show an Account Summary view. Open this page so you can see each Carbonite Safe or Safe Backup Pro plan, its product name, and current renewal status.
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3Turn off automatic renewal
Locate the subscription you want to stop renewing. In the Manage column, choose Options (or, for some business accounts, use the Change link in Account Summary), then in the pop‑up window select the option labeled Turn OFF Auto‑Renewal or Yes, cancel automatic renewal. Confirm the change so the portal shows that automatic renewal is disabled.
4Verify the subscription expiration date
After disabling automatic renewal, review the expiration or renewal date shown for that computer or plan in the Subscriptions or Backup view, or inside the Carbonite application under My account (Windows) or Account (Mac). Note this date so you know how long backups and restores will continue before the subscription and its grace period end.
Refund policy
Carbonite refund rules for cancelled subscriptions
Carbonite generally treats subscription and storage fees as non‑refundable, but it publishes a limited refund policy for recent renewals. Refunds differ from routine cancellation and can also affect how long your backups remain available.
Check my refund options- Cancelling vs requesting a refund
- Simply turning off automatic renewal cancels future renewals but does not normally produce any refund for time or storage already purchased. Refunds require a separate request reviewed by Carbonite and are not triggered by the cancellation setting alone.
- Standard policy on non‑refundability
- Carbonite’s general terms state that, unless indicated otherwise at purchase, subscription fees are guaranteed and non‑refundable, and quantities cannot be reduced within the current term. This underpins the rule that cancelling auto‑renewal does not entitle you to money back for unused months.
- 30‑day window for renewal refunds
- Carbonite’s Cancellations and Refunds article allows customers to request a full refund of a Carbonite subscription and any storage packs during renewals within 30 days of purchase. Outside that renewal‑and‑30‑days combination, refunds are not promised.
- Effect of a successful refund on data
- When a refund is granted, Carbonite states that your backed‑up data will be permanently removed after the refund is processed and that the Carbonite software will no longer function on your computer, so you should restore important files before proceeding.
- How to pursue a refund
- To ask for a refund, Carbonite instructs you to gather billing details for your subscription and contact Carbonite support by phone. There is no self‑service “refund” button in the portal; all such requests are handled through support and subject to the documented policies.
If you are near a renewal date or believe your situation warrants an exception, review Carbonite’s Cancellations and Refunds article, then contact Carbonite support to discuss your options before the grace period or the 30‑day renewal window expires. Review Carbonite Cancellations and Refunds
Roles & access
Who can change Carbonite billing and renewals
Carbonite differentiates between personal account owners and Billing Owners on business plans. Understanding which role you have determines whether you can change renewal settings yourself or must ask another administrator or reseller to do it.
Personal Carbonite Safe subscribers
For Carbonite Safe Basic, Plus and Prime, the person signed into account.carbonite.com as the account owner can view and manage subscriptions in the Subscriptions or Backup view, including disabling automatic renewal for their own plans.
Safe Backup Pro Billing Owner rights
On Carbonite Safe Backup Pro and Carbonite Safe Server Backup accounts (Core, Power, Ultimate), only the Billing Owner can modify automatic renewal and other billing settings from the Account Summary page in the portal. Administrators without Billing Owner status can see billing history but cannot change renewal status.
Confirming which plan and view you have
If you are unsure which Carbonite plan or portal view you should see, open the Carbonite app or sign in online and look under My subscription or Product/Plan fields. This shows whether you are on a Safe (consumer) or Safe Pro (business) plan and whether your portal uses Subscriptions or Account Summary.
Account ownership verification
If Carbonite needs to confirm who owns an account before changing contact or billing details, support may ask you to prove account ownership. Their documentation notes that they will not release or change account information for people who are not recognized as the account owner.
Billing behavior
How automatic renewal and cancellation work
Carbonite treats "cancelling" a subscription as turning off future automatic renewals. The current paid term continues, after which data enters a documented grace period before being removed if you do not renew.
Cancellation means disabling auto-renewal
Carbonite’s support repeatedly states that to cancel a Carbonite subscription you should deactivate automatic renewal in your account, rather than closing the account or only uninstalling the software. This prevents future renewals but does not retroactively shorten the current subscription term.
Service continues until the expiration date
After you turn off automatic renewal for a Carbonite Safe or Safe Backup Pro plan, you can keep using backup and restore features until the subscription’s expiration date shown in the portal or app. Only after expiration (and any grace period) does the backup stop functioning.
Grace periods before backup removal
Carbonite keeps expired backups for a limited grace period. For Safe Basic, Plus and Prime plans, backups are retained for 30 days after expiration, while business plans such as Safe Core, Power and Ultimate have a 60‑day grace period. Once the grace period ends, backups are permanently removed.
Manual renewal remains available
If you disable automatic renewal but later decide to keep the service, Carbonite allows you to renew manually before expiration through the account portal. Business documentation explicitly notes that manual renewal before the end date keeps files protected without interruption.
Backups & data
Effect of cancellation on backups and restores
Turning off automatic renewal changes how long Carbonite keeps backing up and storing your files, but it does not immediately erase existing backups. Data handling depends on whether you let the term expire or obtain a refund.
Backups during the active term
While your Carbonite subscription remains active, backups and restores continue even if you have disabled automatic renewal. Uninstalling the software stops further backups from that device, but existing backup data remains stored until the subscription and grace period end.
Data retention after expiration
If you do not renew, Carbonite keeps your backed‑up data for a documented grace period that varies by plan (for example, 30 days for Safe Basic/Plus/Prime, 60 days for Safe Core/Power/Ultimate). After this window, backups are permanently removed and a new subscription must start a fresh backup.
Impact of refunds on stored data
If Carbonite approves a refund request, their cancellation and refunds guidance explains that your backed‑up data is permanently removed after the refund is processed and the Carbonite software will no longer function on your computer, without waiting for the usual grace period.
Restoring or downloading before leaving
Because data is deleted after expiration or a successful refund, Carbonite recommends using restore features to download any files you still need before the grace period ends, or before requesting a refund if you no longer plan to use the service.
Refunds
Carbonite refunds vs turning off renewal
Carbonite distinguishes between routine cancellation (turning off auto‑renewal) and discretionary refunds. Routine cancellation only stops future charges; it does not normally entitle you to money back for time or storage you have already purchased.
No refund for simple cancellation
Carbonite’s Cancellations and Refunds article states that subscription fees and storage packs already paid will not be refunded if you cancel your Carbonite subscription by deactivating automatic renewal, and the general terms describe most subscription fees as non‑refundable.
30‑day renewal refund window
Carbonite allows customers to request a full refund of a Carbonite subscription and/or storage packs during renewals within 30 days of purchase. This policy applies to qualifying renewal transactions; outside that window, standard non‑refundability typically applies unless another contract says otherwise.
Effect of a successful refund
When a refund is granted, Carbonite explains that your backed‑up data will be permanently removed after the refund is processed and that Carbonite will no longer function on your computer, so you should restore any needed files before asking for a refund.
How to request a refund
Refunds are not handled through a self‑service portal button. Instead, Carbonite instructs customers who believe they qualify (for example under the 30‑day renewal policy) to gather billing information and contact Carbonite support by phone to discuss a refund request.
Alternatives
Alternatives to cancelling your Carbonite plan
Carbonite highlights several ways to keep value from your subscription without cancelling outright, such as transferring coverage to another computer or renewing on different terms.
Transferring to restore files
Instead of cancelling, you can transfer an existing Carbonite Safe subscription to another computer to restore all your files there using one of Carbonite’s transfer workflows. Their cancellations article links directly to detailed guides for transferring a subscription for restore.
Transferring to start a new backup
If you replace or repurpose a computer, Carbonite allows you to move your subscription to a new machine and start a fresh backup, again using transfer instructions referenced from the Carbonite Cancellations and Refunds article. This keeps your remaining term useful instead of cancelling early.
Moving between Windows and Mac
For users who switch operating systems, Carbonite provides guides for transferring Carbonite Safe between Windows and Mac. The cancellations article surfaces these as recommended steps to consider before deciding to cancel or request a refund.
Applying an unused subscription
If you have an unapplied Carbonite Safe subscription code, Carbonite’s subscription documentation explains that you can apply it to extend an expired or existing subscription, which may be a better option than cancelling and purchasing again later.
Upgrading to Safe Backup Pro
Some customers outgrowing a single‑computer plan can upgrade from Carbonite Safe Basic/Plus/Prime to Carbonite Safe Backup Pro through the portal. Upgrade guidance notes that remaining time on the current subscription is credited toward the upgraded plan rather than being lost through cancellation.
Partner billing
If you purchased Carbonite through a reseller or app store
Some Carbonite products can be purchased through third‑party channels such as resellers or app stores. In those cases, billing changes may need to follow the third party’s terms rather than Carbonite’s direct portal.
Reseller purchases and refunds
Carbonite’s general terms explain that when you purchase software through a Reseller, orders and payments are made through that Reseller and any refunds to which you are entitled are remitted back to the Reseller, not directly from Carbonite.
App store subscriptions follow store terms
The Product Terms of Service note that if you purchase the Carbonite App through an app store (such as Apple’s App Store or Google Play), you are responsible for complying with that store’s terms and any fees it charges. Managing or cancelling such subscriptions must follow the app store’s own processes.
What Carbonite can change directly
Carbonite’s portal controls automatic renewal only for subscriptions it bills directly. For subscriptions paid entirely through an app store or third‑party reseller, Carbonite’s documentation implies that the provider cannot override the store’s or reseller’s billing schedule; you would still use their systems to stop renewals.
Checking how your subscription is billed
To understand which rules apply, review your original purchase confirmation: direct purchases from carbonite.com typically list Carbonite as the merchant of record, while app store or reseller purchases reference those vendors. This distinction determines whether Carbonite’s portal or a third‑party storefront controls renewal. (This point is inferred from Carbonite’s reseller and app‑store terms.)
Add-ons
Cancelling Webroot antivirus and other add-ons
Some Carbonite Safe plans bundle Webroot antivirus or other add‑ons. These can have their own automatic renewal status and software separate from the core backup subscription.
Webroot sold with Carbonite Safe
Carbonite’s documentation describes Webroot SecureAnywhere Antivirus and Webroot Business Endpoint Protection as add‑ons that can be purchased with Carbonite Safe plans, with separate installation and uninstall instructions managed through the Carbonite account.
Turning off Webroot automatic renewal
If you bought Webroot as an add‑on through Carbonite, there is a specific support article for deactivating Webroot automatic renewal from your Carbonite account. This prevents future antivirus renewals while leaving your Carbonite backup subscription settings unchanged.
Uninstalling Webroot after changing renewal
To stop antivirus scans after you have adjusted billing, you can uninstall Webroot using Carbonite’s platform‑specific uninstall guides for Windows or Mac. These note that removing Webroot stops malware and virus protection but does not, by itself, change your billing status.
Other server and business components
Server‑oriented products such as Carbonite Safe Server Backup can be uninstalled separately when you are ending service or moving to another solution. Carbonite’s uninstall articles stress that server data will be vulnerable without another backup once you remove the software.
Troubleshooting
Troubleshooting common Carbonite cancellation issues
If the portal does not look as expected or buttons seem to be missing, Carbonite’s support content highlights a few consistent causes and next steps.
Options link shows Install instead of Manage
In the Subscriptions view for Carbonite Safe, if the Manage column says Install instead of Options, Carbonite explains that the subscription has not been installed on a computer yet. Install Carbonite on the intended machine and refresh the page so that Options appears and you can turn off auto‑renewal.
Cannot sign in to the account portal
If you cannot reach the account portal to cancel, Carbonite’s sign‑in article walks through using account.carbonite.com, solving CAPTCHA prompts, and handling two‑step verification. From there you can also access password‑reset and login‑troubleshooting articles for common errors.
Subscription details or plan seem incorrect
When the plan name or portal view does not match what you expect, Carbonite recommends determining which Carbonite plan you have by checking My subscription in the app or Product/Plan fields online. This helps you confirm whether personal or business cancellation instructions apply.
When to contact Carbonite support
If you still cannot locate the correct renewal controls, or you need to discuss exceptions (such as unusual refunds), Carbonite’s cancellation and auto‑renewal articles include prominent links to contact support. Support can verify account ownership and adjust billing when self‑service steps are not sufficient.
Carbonite cancellation FAQ
Provider-specific answers based on official sources checked August 10, 2026. Signed-in terms, region, billing owner, and applicable law still control.
Does turning off automatic renewal immediately stop my Carbonite backups?
What happens to my backed-up files after my Carbonite subscription expires?
Can I get a refund if my Carbonite subscription just renewed?
How do cancellations work for Carbonite Safe Backup Pro and Carbonite Safe Server Backup?
Do I need to uninstall Carbonite after cancelling my subscription?
Can I transfer my Carbonite subscription instead of cancelling it?
How do I cancel Webroot antivirus that I bought with my Carbonite plan?
What if my Carbonite subscription was purchased through an app store or reseller?
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