Trying to get a hold of Grove Collaborative can feel like trying to scrub a red wine stain out of a white rug, stressful and messy. You are probably here because of a surprise VIP membership charge or a box of shattered glass cleaner that showed up on your porch. Trust me, looking at Better Business Bureau complaints, you aren't the only one dealing with billing disputes or trying to cancel that "flexible" subscription. You can reach them via phone, email ([email protected]), or their "Grover" chat bot. Check their official site at Visit Grove Collaborative. With everyone on "CleanTok" showing off their aesthetic pantries, it is easy to get sucked in, but getting out? That is a whole different story. Here is how to actually talk to a person.
Different Ways to contact Grove Collaborative
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone Support | 1-844-GROVE-CO (1-844-476-8326) Mon-Fri: 9am - 5pm PT |
Urgent billing issues or complex account problems. |
| Live Chat | Available via "Grover" bot on website Mon-Fri: 9am - 5pm PT |
Quick questions, reporting damaged items, or skipping shipments. |
| [email protected] Response usually within 24-48 hours |
Non-urgent inquiries, feedback, or documentation of complaints. | |
| Text/SMS | Sometimes available via account settings Varies by user status |
Quick updates on shipping or skipping a month. |
Customer Support Channels
📞 Phone Support
Getting a human on the phone is the gold standard when you are frustrated. Grove's phone line is generally active during business hours on the West Coast.
| Department | Phone Number | Hours (Pacific Time) |
|---|---|---|
| Main Support | 1-844-476-8326 | Mon-Fri: 9:00 AM - 5:00 PM |
| VIP Membership | 1-844-476-8326 | Mon-Fri: 9:00 AM - 5:00 PM |
📧 Email Support
If you hate waiting on hold, email is decent here. Just do not expect a reply within the hour.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | Avg. response: 1–2 business days. |
| Press/Media | [email protected] | For media inquiries only. |
💬 Live Chat (Grover Bot)
- Where to access: The bubble icon in the bottom right corner of the Grove website.
- Steps to access: Click the bubble, type "Agent" or "Human" repeatedly to bypass the bot logic.
- Types of problems: Great for instant credits on broken items (like shattered soap bottles).
- Escalation: It will route you to a human if the bot gets confused, but only during business hours.
📱 In-App Support
- Platform: iOS and Android app.
- Steps: Go to the "You" tab, scroll down to "Help Center," and select "Contact Us." It usually just opens a chat window or email draft.
Estimated Response Times from Grove Collaborative
| Method | Expected Wait Time |
|---|---|
| Phone | 15–30 minutes (Mondays are worst) |
| 24 to 48 hours | |
| Chat (Bot) | Instant |
| Chat (Human) | 5–10 minutes during business hours |
| App Ticket | 24 hours |
Tips to Reach Support Faster from Grove Collaborative
- Call mid-week: Mondays are brutal because of weekend order backlogs. Try calling Tuesday or Wednesday around 10 AM PT.
- Use the "Damaged Item" flow: If you have a broken product, the automated chat is actually faster than a human. It often issues credit instantly without a conversation.
- Type "Representative" immediately: If you are using the chat, do not play 20 questions with the bot. Just type "Representative" to get in the queue.
- Check the VIP status: VIP members sometimes get priority routing, though they don't advertise this openly.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your account details ready. Trust me, they will ask for it immediately.
- The email address on file: This is your primary ID. They cannot find you by name alone usually.
- Order Number: Starts with a 'G' usually. Have this ready if you are missing a box.
- Photos of damage: If something arrived broken (happens a lot with glass cleaners), take a picture before you throw it away. They might ask for proof via email.
- Credit Card last 4 digits: Just in case they need to verify your identity for billing changes.
Where to Quickly Solve Problems with Grove Collaborative
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Broken/Leaking Items | Live Chat (Automated) | The bot can often issue an instant refund or replacement without a human. |
| Canceling VIP Membership | Phone Support (1-844-476-8326) | The online button is sometimes "hard to find" or requires too many clicks. Calling forces them to process it. |
| Skipping a Month | The App / Website Dashboard | Do not call for this. It is much faster to just toggle the shipment date in your settings. |
| Unknown Charge | Email ([email protected]) | Send a screenshot of the charge. It creates a paper trail for disputes. |
Additional Helpful Links for Grove Collaborative
How Pine AI Can Help You Save Time Contacting Grove Collaborative
Pine AI cancels your Grove Collaborative subscription fast, secure, and free. Save time today with just a few clicks. If you are tired of navigating the "Grover" bot or waiting on hold just to stop a $19.99 VIP charge, let us handle it. We navigate the menus so you don't have to.
Frequently Asked Questions about Grove Collaborative
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