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How to Cancel Hostway

Learn how to cancel Hostway using verified current routes, confirm who bills you, understand timing and refunds, and keep proof that future renewal stopped.

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  • 2 current, source-verified cancellation routes
  • Billing ownership is explicit for each route
  • Refund and access timing are separated from cancellation
  • Account-specific confirmation is still required
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Choose the correct Hostway cancellation route

Phone · verify the billing owner

Cancel a Hostway subscription by phone

  1. Editorial illustration for Identify the Hostway services and domains you want to cancel in the Phone cancellation route for Hostway
    1

    Identify the Hostway services and domains you want to cancel

    Review your Hostway account documentation or invoices and make a list of the specific Hostway Services (for example, shared web hosting, VPS, Premium Design, email, ReadySMB, or ReadySalon) and any domain names you want cancelled or left active. Hostway’s Billing Terms state that you must specify the exact Hostway Services or domain name you are cancelling when you request termination.

  2. Editorial illustration for Call Hostway customer service during Business Day hours in the Phone cancellation route for Hostway
    2

    Call Hostway customer service during Business Day hours

    On a Business Day (Monday–Friday, 8:00 A.M.–5:00 P.M. Central Time), call Hostway’s customer service department at the cancellation contact number listed in the Billing Terms (currently 1‑888‑255‑0151 for U.S. accounts). The Billing Terms specify that to cancel the Client Account or particular Hostway Services you must contact the customer service department by phone or email during these hours.

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  4. Editorial illustration for Request cancellation and clearly state what to terminate, then Ask for and record your Hostway cancellation confirmation number in the Phone cancellation route for Hostway
    3

    Request cancellation and clearly state what to terminate, then Ask for and record your Hostway cancellation confirmation number

    Tell the agent whether you want to cancel your entire Client Account or only certain Hostway Services and/or domain names, and confirm the effective date. The Billing Terms require that cancellation requests identify the exact Hostway Services or domains being cancelled and clarify that Hostway Services do not automatically cancel associated domain registrations unless you arrange this separately under the domain agreement. Hostway states that cancellation is not complete or effective until it confirms closure of the Client Account by providing a confirmation number, either over the phone or by email to the contact information on the Client Account. Ask the agent for this confirmation number and keep it with your records.

  5. Editorial illustration for Monitor billing and access after the current Billing Cycle ends in the Phone cancellation route for Hostway
    4

    Monitor billing and access after the current Billing Cycle ends

    Because Hostway requires that cancellation requests be received at least 30 calendar days before the end of the Billing Cycle or the Billing Cycle will automatically renew, verify after the current cycle ends that no new invoices or automatic renewals have been issued. Also expect that Hostway may delete all Client Data from its systems after termination, so ensure you have exported or backed up any needed website or email data before the cancellation takes effect.

Email · verify the billing owner

Cancel a Hostway subscription by email

  1. Editorial illustration for Prepare account and service details for your cancellation email in the Email cancellation route for Hostway
    1

    Prepare account and service details for your cancellation email

    Gather your Hostway Client ID or account number, the primary contact information on file, and a clear list of each Hostway Service (for example, shared hosting, VPS, Premium Design, email, ReadySMB, ReadySalon) and any domains you want cancelled so you can describe them precisely in your message.

  2. Editorial illustration for Compose an email to Hostway’s customer service address in the Email cancellation route for Hostway
    2

    Compose an email to Hostway’s customer service address

    Write to Hostway’s customer service department at the cancellation address specified in the Billing Terms (currently customers@hostway.com). State that you are requesting cancellation of your Hostway Client Account or list the specific Hostway Services and/or domains you want cancelled, and include your identifying details so they can locate your account.

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  4. Editorial illustration for Request written confirmation and a cancellation confirmation number in the Email cancellation route for Hostway
    3

    Request written confirmation and a cancellation confirmation number

    In your email, ask Hostway to process the cancellation and reply with written confirmation including the official cancellation confirmation number, because Hostway states that cancellations are not complete until they confirm closure and provide this number.

  5. Editorial illustration for Retain Hostway’s reply and monitor billing through the next Billing Cycle in the Email cancellation route for Hostway
    4

    Retain Hostway’s reply and monitor billing through the next Billing Cycle

    Save Hostway’s confirmation email and confirmation number. After the current Billing Cycle ends, check that no further Hostway invoices or automatic renewals appear and that access to the cancelled services is removed. Remember that Hostway may delete Client Data upon termination and does not provide pro‑rated refunds after services are made available, so ensure you have exported needed data before the effective date.

Refund policy

Hostway refunds, renewals, and money‑back guarantees

Hostway’s legal documents outline limited refund scenarios and important non‑refundability rules for many services.

Check my refund options
No pro‑rated refunds after services are made available
Hostway’s Billing Terms state that there are no pro‑rated refunds once Hostway Services are made available to the Client, and cancellation does not relieve the Client from paying all outstanding balances on the account.
30‑day money‑back guarantee for shared hosting and VPS
The Web & Apps Supplemental Terms provide a 30‑day money‑back guarantee for shared hosting and virtual private server (VPS) plans: if the Client cancels a qualifying plan within the first 30 calendar days of the first Billing Cycle using Hostway’s cancellation process, the Client may request a refund of advance Service Fees (excluding setup fees). Cancellations after the first 30 days do not qualify for any refund.
No money‑back guarantee for domains and other excluded services
The Web & Apps Supplemental Terms explicitly exclude domain registrations, certain enterprise services, reseller‑ordered services, and specified add‑ons and overage fees from the 30‑day money‑back guarantee.
Domain registration fees are always non‑refundable
Separately, the Domain Name Registration Agreement specifies that all fees for domain name registration services are non‑refundable, even if a registration is suspended, terminated, or transferred before the end of its term.

For billing questions or to request any refund that appears to be allowed under these policies, contact Hostway’s billing or customer service teams using the contact methods described in the Billing Terms and your account communications. Contact Hostway about a possible refund

Scope

What this Hostway cancellation guide covers

Clarifies which Hostway services and billing arrangements this Draft applies to.

  • Retail Hostway web and application services

    Hostway’s Master Services Agreement defines “Hostway Services” to include Web & Apps offerings such as website hosting, domains, e‑commerce, email, and related web solutions, as well as certain professional and enterprise services. This guide focuses on cancelling these recurring retail web and application services for small‑business customers.

  • Direct billing by Hostway Services, Inc.

    The MSA specifies that “Hostway” means Hostway Services, Inc., a Delaware corporation, and describes a Billing Cycle that automatically renews until the Client cancels the Client Account or terminates the MSA and underlying Order Forms in accordance with the cancellation and termination provisions.

  • Relationship to NetNation and other brands

    NetNation’s official brands page identifies Hostway as one of its consumer‑facing brands providing web hosting and application services to small businesses, indicating that Hostway operates as part of the NetNation group but retains its own retail brand and billing relationship with end users.

Terms

Key Hostway cancellation and notice rules

Important conditions from Hostway’s Billing Terms and Web & Apps Supplemental Terms that affect how and when cancellations take effect.

  • Automatic renewal until you cancel under the MSA

    Hostway’s Billing Terms state that the Billing Cycle for Hostway Services will automatically renew for the same successive period unless the Client cancels the Client Account or terminates the MSA in accordance with the cancellation and termination provisions.

  • Cancellation must be requested via customer service with 30 days’ notice

    Section 2.7 of the Billing Terms explains that, after the Minimum Term, a Client who wants to cancel the Client Account or particular Hostway Services must contact Hostway’s customer service department on a Business Day by phone or email, specify the services or domains being cancelled, and that cancellation requests must be received at least 30 calendar days before the end of the Billing Cycle or the Billing Cycle will automatically renew.

  • Cancellation is only effective once Hostway confirms it

    The same section states that the cancellation process is not complete or effective until Hostway confirms closure of the Client Account by providing a confirmation number by phone or email to the Client’s contact information.

  • No pro‑rated refunds after services are made available

    Hostway’s Billing Terms and Web & Apps Supplemental Terms clarify that there are no pro‑rated refunds after Hostway Services are made available, and that refunds (where offered) follow specific rules such as the 30‑day money‑back guarantee for certain hosting plans.

After cancellation

What happens to your domains and data when you cancel

How Hostway treats domain registrations and hosted data after you terminate services.

  • Hosted Client Data may be deleted after termination

    Hostway’s Billing Terms explain that upon any termination of the MSA or Client Account, Hostway may delete all Client Data residing on Hostway Systems and that it is the Client’s sole responsibility to retrieve or back up Client Data before termination.

  • Cancellation of Hostway Services does not automatically cancel domains

    The same section notes that terminating the MSA or Hostway Services does not automatically cancel the registration of any domain names associated with the Client Account, and that expiring or cancelling domains does not automatically terminate the MSA or other Hostway Services, so these must be managed separately.

  • Domain registration fees are non‑refundable

    Hostway’s Domain Name Registration Agreement states that fees for domain name registration services are non‑refundable, in whole or in part, even if a registration is suspended, terminated, or transferred before the end of its term.

  • Evidence of an internal cancellation workflow

    Hostway’s public “Cancel Services (Submitted)” page thanks the customer for their request, states that a request to cancel a Premium Design service is being processed, and indicates the customer will be notified once cancellation is fully completed, confirming that Hostway uses a request‑and‑confirmation workflow for at least some services.

Hostway cancellation FAQ

Current, source-backed answers about cancellation, billing ownership, refunds, and access timing.

Hostway’s current Billing Terms do not describe any self‑service cancellation button in the customer portal. Instead, they state that, after the Minimum Term, you may cancel your Client Account or particular Hostway Services only by contacting Hostway’s customer service department on a Business Day by phone or email, specifying the services or domains you are cancelling, and obtaining a confirmation number.
Hostway’s Billing Terms explain that cancellation requests must be received at least 30 calendar days before the end of your Billing Cycle; otherwise, your Billing Cycle will automatically renew for a successive term. This notice rule applies whether you are cancelling by phone or email, so plan to contact Hostway at least one full month before your next renewal date.
No. Hostway’s Billing Terms state that terminating the MSA or cancelling Hostway Services does not automatically cancel any domain registrations associated with the Client Account, and cancelling or allowing domains to expire does not automatically terminate other Hostway Services. In addition, the Domain Name Registration Agreement shows that domains are governed by their own registration terms and that registration fees are non‑refundable.
Hostway’s Billing Terms state that upon any termination of the MSA or Client Account, Hostway may delete all Client Data stored on its systems, and that it is your responsibility to retrieve or back up your data before termination. After cancellation is processed and your Billing Cycle ends, you should expect hosted websites, email accounts, and other content on Hostway systems to become inaccessible and potentially unrecoverable.

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