Crepe Erase is a skincare subscription that's notoriously difficult to cancel. If you signed up for a trial or one-time purchase and now see recurring charges on your credit card, you're dealing with their auto-ship program. Here's exactly how to cancel and stop the charges.
How Crepe Erase's Auto-Ship Works
When you order Crepe Erase — even a "trial" or "introductory offer" — you're typically enrolled in their auto-ship program. This means:
- A new shipment is sent every 60-90 days
- Your credit card is charged automatically before each shipment
- You must actively cancel to stop future charges
- The fine print authorizing auto-ship is in the terms you accepted at checkout
How to Cancel Crepe Erase: 3 Methods
Method 1: Call Customer Service (Most Effective)
Call Crepe Erase at 1-800-701-8531.
Best times to call: Weekday mornings (9-11 AM ET) have the shortest hold times.
What to say: "I'd like to cancel my auto-ship subscription and stop all future charges. My account is under [your name/email]."
Expect retention tactics:
- They'll offer a discount (usually 30-50% off next shipment)
- They'll suggest a "pause" instead of cancellation
- They'll offer a free gift or bonus product
Stay firm: "No thank you, I want a full cancellation. Please confirm the cancellation and send me confirmation by email."
Get confirmation: Ask for:
- A cancellation confirmation number
- Email confirmation
- The date your cancellation takes effect
- Confirmation that no future charges will occur
Method 2: Email or Online
- Email customer service requesting cancellation
- Visit their website and look for account management options
- Some users report success through the contact form
Important: Email cancellations may take longer to process. Follow up with a phone call if you don't receive confirmation within 48 hours.
Method 3: Block Through Your Bank
If Crepe Erase continues charging you after cancellation:
- Call your bank or credit card company
- Request a charge block on the Crepe Erase merchant
- Dispute any charges that occurred after your cancellation date
- Provide your cancellation confirmation number as evidence
How to Get a Refund for Unwanted Shipments
If you received shipments you didn't want:
- Within 60 days of delivery: Call and request a return authorization. You may need to ship the product back at your expense.
- After 60 days: Refunds are unlikely, but call anyway — representatives sometimes make exceptions, especially if you have unopened products.
- Unauthorized charges: If you were charged after canceling, file a chargeback with your credit card company. Provide your cancellation confirmation as evidence.
Preventing This Problem in the Future
- Read the terms before ordering any skincare trial or introductory offer
- Search "[product name] auto-ship" before purchasing
- Use a virtual credit card number for trial purchases (many banks offer this)
- Set a calendar reminder to cancel before the next shipment date
Quick Checklist
- [ ] Call 1-800-701-8531 during weekday morning hours
- [ ] State clearly you want to cancel, not pause
- [ ] Decline all retention offers
- [ ] Get a cancellation confirmation number
- [ ] Request email confirmation
- [ ] Check your bank statement for the next billing cycle
- [ ] Block the merchant if charges continue
- [ ] Dispute unauthorized charges with your bank
Bottom Line
Canceling Crepe Erase requires a phone call and firmness against retention offers. Always get written confirmation and monitor your bank statements for 2-3 months after canceling. If charges continue, your bank's dispute process is your strongest tool.
Sources
- BBB complaints regarding Crepe Erase auto-ship practices
- FTC guidelines on subscription cancellation rights
