Trying to get a hold of Divi Resorts can sometimes feel like you are stuck in a loop worse than the cast of The White Lotus during a hotel crisis. Whether you are stressing over rising maintenance fees, trying to untangle a booking knot, or just need to speak to a human about your loan, you aren't the only one venting on Trustpilot. You can reach them via phone, email, or their online portal. Visit Divi Resorts. Here is the lowdown on how to actually get someone on the line without losing your cool.
Different Ways to contact Divi Resorts
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Toll-Free Phone | 1-800-367-3484 (Mon-Fri, 8am-5pm ET) | Urgent booking changes or billing questions |
| DVC Member Line | 1-888-863-6822 (Mon-Fri, 8am-5pm ET) | Divi Vacation Club specific issues |
| [email protected] | Non-urgent paper trails and documentation | |
| Online Form | Website Contact Page | General inquiries when you aren't in a rush |
Customer Support Channels
📞 Phone Support
Calling is usually the best bet, but be prepared for hold music. The lines are busiest on Monday mornings.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| General Reservations | 1-800-367-3484 | Mon-Fri: 8am - 5pm |
| Divi Vacation Club | 1-888-863-6822 | Mon-Fri: 8am - 5pm |
| Loan Servicing | 1-800-649-2853 | Mon-Fri: 9am - 5pm |
| UK/Europe | 31 (0) 20 664 8512 | Local Business Hours |
📧 Email Support
If you need to send proof of payment or just want a written record (highly recommended for timeshare disputes), use these addresses.
| Purpose | Notes | |
|---|---|---|
| Reservations | [email protected] | Avg. response: 2–3 business days |
| Guest Relations | [email protected] | Best for post-stay complaints |
| DVC Member Services | [email protected] | Include your contract number |
💬 Live Chat
Currently, Divi Resorts does not offer a robust live chat feature on their main site. You are better off calling or emailing. Occasionally, a chat bubble appears for sales inquiries, but it rarely handles support issues.
📱 In-App Support
- Platform: iOS and Android (Divi Resorts App)
- Function: Mostly used for resort maps, activity schedules, and checking in.
- Support: There is a "Contact Us" tab, but it essentially just redirects you to the standard email form. Don't expect a live agent there.
Estimated Response Times from Divi Resorts
| Method | Expected Wait Time |
|---|---|
| Phone (General) | 15–45 minutes |
| Phone (DVC Line) | 10–30 minutes |
| 2–4 business days | |
| Social Media | 24–48 hours (hit or miss) |
Tips to Reach Support Faster from Divi Resorts
- Call Mid-Week: Mondays are a nightmare for call volume. Try calling Tuesday or Wednesday around 10:00 AM ET.
- Use the DVC Line: If you are a club member, do not use the general reservation line. The dedicated member line (1-888-863-6822) usually has shorter queues.
- Social Media DM: Weirdly, some users report getting faster generic answers by messaging their Facebook page, though they can't handle billing there.
- Check the Portal: For simple things like paying maintenance fees, the online owner portal is instant and saves you a phone call.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your account number and the email you signed up with handy. Trust me, they will ask for it immediately.
- Your Contract or Member Number: This is crucial. They can't look you up easily by name alone.
- Dates of Travel: If this is about a specific booking, have the confirmation number ready.
- Proof of Payment: If you are disputing a maintenance fee, have your bank statement open.
- Pen and Paper: You will want to write down the name of the agent you speak with.
Where to Quickly Solve Problems with Divi Resorts
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Booking a Room | Online Website | It is faster and you can see real-time availability. |
| Billing/Maintenance Fees | Phone (Loan Servicing) | Have your credit card statement ready. Emails about money get ignored too often. |
| Timeshare Cancellation | Certified Mail / Legal Help | Customer service agents generally cannot cancel ownership contracts over the phone. |
| Post-Stay Complaint | Email (Guest Relations) | Attach photos if you have them. A paper trail is your best friend here. |
Additional Helpful Links for Divi Resorts
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Frequently Asked Questions about Divi Resorts
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Why did my maintenance fees go up again?
