So, Amazon just started charging extra to get rid of ads on Prime Video. As if we needed another reason to be annoyed. It's not just you. The Better Business Bureau has logged over 76,000 complaints against them in the last three years alone. Seriously. Common complaints often circle around frustrating delivery issues and a nightmare returns process. If you're tired of dealing with it, you've come to the right place. Visit Amazon
Best ways to complain to Amazon
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Live Chat | Available 24/7 via the Amazon website/app. | Best for quick questions and getting a transcript of the conversation for your records. |
| Phone (Request a Call) | Request a call through the "Customer Service" section. They call you back, usually within minutes. | Use this for complex or urgent problems where explaining it in text is too difficult. |
| Use the contact form on their help page. | Good for non-urgent issues or when you need to send attachments and want a paper trail. | |
| Social Media (X/Twitter) | Tag @AmazonHelp in a public post. | A good last resort. Public complaints often get a quicker, more serious response. |
⏱️ Estimated Response Times from Amazon After Complaining
Immediate to 48 hours, but getting a real solution can feel like a different timeline altogether.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate (call-back feature) |
| 24-48 hours | |
| Chat | Immediate to 5 minutes |
| App | Immediate to 5 minutes (uses chat) |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours (e.g., early mornings, mid-week).
- Use the app for quicker access to chat or the call-back feature.
- Have your order number and account details ready before you start.
- Be clear and concise about your problem and what you want as a resolution.
How to Escalate Your Complaint
If Amazon's regular support channels are a dead end, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). You have to try resolving it with Amazon first, but if that fails, the BBB will formally forward your complaint to a corporate contact at Amazon. This usually gets their attention. Be prepared to wait, though. The BBB process isn't fast, but it often gets results when regular customer service won't budge. For more serious issues involving money, small claims court is your final option, but that's a much bigger step.
Email Template to Complain to Amazon
Subject: Formal Complaint: Unresolved Issue with Order #[[Order #]]
To Whom It May Concern,
I am writing again to resolve an issue with my recent order, #[[Order #]]. Despite contacting customer support on [[Date]], my problem remains unsolved and frankly, my patience is wearing thin.
On [[Date of Incident]], my package was marked as "delivered," but it never arrived. The photo provided by the driver shows a completely different location. Having to chase this down and prove I didn't receive an item I paid for has been incredibly frustrating and a waste of my time.
To resolve this, I require an immediate replacement to be shipped or a full refund of [[$Amount]] to my original payment method. I am not interested in a gift card balance.
If I do not receive a satisfactory resolution and confirmation within 48 hours, my next step will be to initiate a chargeback with my credit card provider for goods not received.
Thank you for your prompt attention to this matter.
[[Your Name]] [[Account Email]]
Additional Helpful Tips to get Your Complaint Resolved
- If you're on the phone or chat and the first agent can't help, immediately ask for a supervisor or to speak with the 'leadership team.' It's a keyword that can sometimes get you to someone with more authority.
- Keep your communication focused. Don't rant about five different problems in one email. Stick to one issue per complaint to avoid confusion and get a faster resolution.
- A user on Reddit mentioned that they got a faster response by using the call-back feature right after their chat session went nowhere. It shows persistence and gets you into a different support queue.
- Always ask for a reference number for your call or chat. If you have to follow up, saying 'My reference number is...' is much more effective than 'I spoke to someone last week.'
Let Pine AI Help Raise the Complaint to Amazon
Tired of explaining your missing package to three different Amazon chat bots and two humans? Sound familiar? It's exhausting. You just want your stuff or your money back without the runaround. Pine AI can take over from here. We handle the persistent follow-ups and navigate their support system for you. No more hold music. No more repeating your story for the fifth time. Seriously, let us deal with the headache so you don't have to.
Frequently Asked Questions about Amazon Complaint Filing
What if Amazon doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Amazon?
Is this the right phone number to contact Amazon?
What's the easiest way to cancel a subscription with Amazon?
Other ways that I can contact the Amazon?
Why did Amazon charge me for Prime Video when I already have Prime?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
