So, you're ready to cancel Adobe Creative Cloud. It happens. Maybe the monthly cost is adding up, or you're just not using Photoshop as much as you thought you would. Established in 1982, Adobe makes amazing software, but their subscription model can be a headache. With plans ranging from $22.99 to $59.99 a month, you can save up to $720 a year by canceling. This guide covers how to cancel on your desktop, which is the main way to do it. Honestly, with all the talk about AI art tools taking over, it's no wonder some people are rethinking their pricey software subscriptions.
How to Cancel Adobe Creative Cloud Subscription on Desktop (Website)
Canceling Adobe has to be done through their website. You can't do it from inside the Photoshop or Premiere Pro apps. The process is designed to make you reconsider, so be prepared for a few extra screens and offers before you're finally free.
1 Log In to Your Adobe Account
First, head over to the Adobe account page at account.adobe.com. You'll need to sign in with your Adobe ID. Sometimes the page can be slow to load, so give it a second.
2 Navigate to the Plans Section
Once you're in, look for a section called Plans or Plans & Payment. This is your main dashboard for everything subscription-related.
3 Select 'Manage plan'
Find the subscription you want to get rid of. Next to it, you should see a button that says Manage plan. Click it.
4 Find and Click 'Cancel your plan'
Here's where it gets a little tricky. Adobe doesn't make this button obvious. Look for the Cancel your plan link. It might be smaller than other options. They really don't want you to leave.
5 Give a Reason for Cancellation
Adobe will ask why you're leaving. Pick any reason. It doesn't really matter which one you choose, but you have to select something to move forward.
6 Review the Cancellation Terms and Fee
Pay close attention to this screen. It will show you if you owe a cancellation fee. If you're on an annual plan paid monthly, you'll likely see a fee that's 50% of your remaining contract. It's a nasty surprise for many. They might also offer you a discount or a different plan to try and keep you.
7 Confirm the Cancellation
If you're ready to pull the trigger, click the final Confirm or Continue with cancellation button. I had to click it twice before it registered, not sure if that was a bug or a feature.
Cancel Adobe Creative Cloud Subscription with phone
Phone Number: 800-833-6687 Hours: Monday-Friday, 5 am to 7 pm Pacific Time.
Be ready for a wait. A user on a forum mentioned, 'I had to call twice. The first rep tried to sell me a different plan for 10 minutes before processing my cancellation.' You can sometimes negotiate the cancellation fee if you're polite but firm.
Cancel Adobe Creative Cloud Subscription with live chat
You can access Live Chat through the Adobe Help Center. Go to the support page, sign in, and click the chat icon when it appears.
This is usually faster than calling, but you'll likely talk to a bot first. Just keep typing 'talk to an agent' until it connects you to a human. It's a bit of an automated maze.
Before you cancel, know this: Adobe's refund policy is strict. If you cancel more than 14 days after your purchase, you won't get a refund. Worse, if you're on an 'Annual Plan, Paid Monthly', you'll be hit with a cancellation fee equal to 50% of your remaining subscription. It's a huge pain. Also, make sure to download any files you have stored in the Creative Cloud that exceed the 2GB free limit, or you could lose them.
Adobe Creative Cloud Plans and Pricing 2025
| Plan | Monthly Price (Annual Commitment) | Details |
|---|---|---|
| Photography (1TB) | $19.99/mo | Includes Photoshop and Lightroom. Perfect for photographers, but not much else. |
| Single App | $22.99/mo | Get access to one app of your choice, like Premiere Pro, Illustrator, or After Effects. Good if you only need one tool. |
| All Apps | $59.99/mo | The whole package. You get over 20 apps, including Photoshop, Premiere Pro, Illustrator, and InDesign. Also includes 100GB of cloud storage. |
Frequently Asked Questions about Adobe Creative Cloud
Can I unsubscribe from Adobe Creative Cloud anytime?
Can I get a refund from Adobe Creative Cloud if I forgot to cancel?
How do I know my Adobe Creative Cloud subscription is cancelled?
How long does it take for Adobe Creative Cloud to cancel?
What else should I know before I cancel my Adobe Creative Cloud subscription?
How do I raise a complaint to Adobe Creative Cloud?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
