EasyJet Refund for Cancelled Flights: What to Do
Travel disruptions are frustrating, especially when your long-anticipated trip gets interrupted by a cancelled flight. If you're looking for information about securing an EasyJet refund for cancelled flights, you're in the right place. We've created this step-by-step guide to help you understand your rights, the refund process, and how to claim your money back quickly and efficiently.
Read on to learn everything you need to know, plus some expert tips to make this process hassle-free.
Are You Eligible for an EasyJet Refund for Cancelled Flights?
Before diving into the refund process, it’s important to determine whether you’re eligible for a full or partial refund. EasyJet offers refunds to passengers in the following cases:
- Flight cancellation by EasyJet: If EasyJet cancels your flight for any reason, you are entitled to choose between rebooking or receiving a full refund.
- Flight cancellation within 14 days of departure: When a flight is cancelled within 14 days of its scheduled departure and no suitable alternative flight is offered, EU261 regulations may apply, entitling you to additional compensation.
- Schedule change or long delays: In cases where EasyJet significantly changes your flight schedule or delays your flight for more than 5 hours, you're entitled to a refund if you decide not to travel.
Note: If you decide to rebook your travel with EasyJet, a refund for the original booking usually won't apply.
How to Claim Your EasyJet Refund
Once you confirm your eligibility, follow these steps to claim your EasyJet refund for cancelled flights:
1. Log Into Your EasyJet Account
- Visit the EasyJet website or open their mobile app.
- Sign in to your account using the email address and password associated with your booking.
2. Locate Your Booking
- Navigate to the "Manage Bookings" section.
- Select the cancelled flight that you wish to receive a refund for.
3. Request a Refund
- Click on the refund option displayed for the cancelled flight.
- Follow the instructions to select your refund preference (e.g., refund to the original payment method or an EasyJet voucher).
4. Confirm and Submit
- Double-check your refund details (including the amount and payment method).
- Submit your refund request. EasyJet will send you an acknowledgment email confirming your request.
How Long Will It Take to Receive Your Refund?
EasyJet typically processes refunds within 7–14 days after confirming your claim. However, the exact timeline may depend on these factors:
- Your payment method (refunds to credit cards may take longer).
- High volumes of refund requests during disruptions or peak travel seasons.
If your refund hasn’t been processed after 14 days, you can contact EasyJet customer service for help.
Can You Claim Compensation in Addition to a Refund?
Under the EU261 Passenger Rights Regulation, you may qualify for compensation if EasyJet cancels your flight within 14 days of departure, and no suitable alternative travel arrangement is provided.
Compensation Amounts Under EU261 Rules
The amount of compensation depends on the flight distance:
| Flight Distance (Miles) | Compensation per Passenger |
|---|---|
| Up to 1,500 miles | €250 |
| 1,500–3,500 miles | €400 |
| Over 3,500 miles | €600 |
To claim compensation, you’ll need to fill out an EU261 Compensation Form available on the EasyJet website.
Tips to Make the Refund Process Stress-Free
Getting your EasyJet refund for cancelled flights doesn’t have to be stressful. These tips can help:
- Act Quickly: Submit your refund request as soon as you receive the cancellation notice.
- Keep Documentation: Save all emails, flight details, and digital receipts — you may need them to resolve disputes.
- Be Patient: Refund processing times can vary. Avoid submitting multiple claims, which may delay your refund.
- Know Your Rights: Familiarize yourself with EasyJet’s refund policy as well as regulations like EU261. You can find more information on EasyJet refunds in our EasyJet refund guide.
Frequently Asked Questions
1. How do I request a refund if I booked through a third party?
If you booked your flight through a third-party travel site or agency, you'll need to contact them directly to request a refund. EasyJet usually processes refunds through the original booking channel.
2. Can I get a refund for an EasyJet flight voucher?
Refunds for vouchers are typically not allowed. However, if EasyJet issued the voucher as a result of a flight cancellation and you haven't redeemed it, you may be able to request a cash refund instead.
3. What happens if EasyJet offers me an alternative flight?
If you accept the alternative flight option, you are generally not eligible for a refund. However, you can decline the offer and request a refund instead.
4. What should I do if my refund hasn’t been processed after 14 days?
If it's been more than 14 days since you requested a refund, reach out to EasyJet customer service for assistance. You may also want to check your email for any follow-up communication from EasyJet.
5. Can I claim a refund for additional expenses, like hotels or meals?
Yes, EasyJet may reimburse reasonable expenses incurred due to a flight cancellation. Be sure to keep your receipts and submit a claim via EasyJet’s customer support channels.
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