Hawaiian Airlines Refund Policy: What You Need to Know

Comprehensive guide to Hawaiian Airlines refund policies, rules, timelines, and how to request refunds easily.

Last edited on Apr 30, 2026

6 min read

Hawaiian Airlines Refund Policy: What You Need to Know

Planning a trip can be exciting, but sometimes things don't go as planned. If you're flying with Hawaiian Airlines, understanding their refund policy is essential to ensure you can navigate cancellations, changes, or issues with your ticket smoothly. Here's everything you need to know about the Hawaiian Airlines refund process, policies, and how you can get your money back if your plans change.

Hawaiian Airlines Refund Policy Overview

The Hawaiian Airlines refund policy varies based on factors such as ticket type, fare conditions, and the circumstances of your request. Refund eligibility primarily depends on whether you purchased a refundable or non-refundable ticket. Below, we’ll break it down for you.

Types of Tickets and Refund Eligibility

1. Refundable Tickets

Fully refundable tickets can be canceled for any reason, with a complete refund issued back to your original form of payment.
You are eligible for a refund with no additional fees.
Refund requests can usually be processed online via the Hawaiian Airlines website or through customer service.

2. Non-Refundable Tickets

Non-refundable tickets generally cannot be refunded unless under special circumstances, such as:
- Flight cancellations or schedule disruptions by Hawaiian Airlines.
- Emergencies (e.g., medical or family death, with documentation provided).
Instead of a refund, passengers may receive travel credit for future flights.
Change fees may still apply depending on fare rules.

3. Award Tickets (Miles Redemption)

Refunds for award tickets depend on Hawaiian Airlines’ award policy and the fare tier you booked.
Generally, miles can be redeposited into your account, but a cancellation fee may apply.

How to Request a Refund from Hawaiian Airlines

Follow these steps to request a refund for your Hawaiian Airlines ticket:

Step 1: Determine Your Eligibility

Check your ticket type (refundable, non-refundable, or award) and the circumstances of your request.
Review your itinerary and Hawaiian Airlines' specific fare rules.

Step 2: Submit Your Refund Request

Visit the Hawaiian Airlines Refund Request Page.
Log into your HawaiianMiles account or submit your confirmation code and last name.
Fill out the refund request form.

Step 3: Wait for Confirmation

After submission, Hawaiian Airlines will review your refund request.
Refund processing times may vary but typically take 5–7 business days for credit cards and 7–10 business days for other payment methods.

Key Policies for Hawaiian Airlines Refunds

To ensure a smooth refund process, keep in mind these essential Hawaiian refund policies:

24-Hour Risk-Free Cancellation

Hawaiian Airlines offers a 24-hour risk-free cancellation window.
If you cancel a flight within 24 hours of booking (and at least 7 days before departure), you are entitled to a full refund, regardless of ticket type.

Refund Times

Refund timelines depend on the payment method:

Credit/Debit Cards: 5–7 business days.
Cash or Check Payments: Up to 20 days.
HawaiianMiles Awards: Redeposit times can vary but usually process within 10 days.

Travel Credits

Non-refundable fares often result in a credit for future use rather than cash refunds.
Travel credits must typically be used within 1 year from the original purchase date.

Hawaiian Airlines Refund Policy for Special Circumstances

Sometimes life throws unexpected challenges — here's how Hawaiian Airlines handles refunds for special situations:

1. Medical Issues or Death

Refunds may be granted if you or a close family member experiences a severe medical issue or death.
Documentation, such as a doctor's note or death certificate, is required.

2. Flight Cancellations by Hawaiian Airlines

If your flight is canceled or experiences significant schedule changes initiated by the airline, you are eligible for:
- A full refund to the original form of payment, or
- Rebooking options at no additional charge.

3. Weather-Related Disruptions

Severe weather conditions may also qualify passengers for refunds or flexible rebooking options, depending on the circumstances.

Refund Fees and Additional Costs

Hawaiian Airlines might charge fees in certain cases, such as:

Award Ticket Cancellations: A redeposit fee for returning miles to your account.
Change Fees: Non-refundable fares may require a change fee when requesting rebooking instead of a refund.
To avoid complications, always review your fare’s specific refund and cancellation terms during booking.

Table: Common Refund Scenarios

Situation	Refund Policy
Refundable Ticket	Full refund to the original payment method.
Non-Refundable Ticket	Travel credit issued in most cases.
Flight Cancelled by Hawaiian	Full refund or rebooking at no cost.
24-Hour Risk-Free Cancellation	Full refund for all ticket types if canceled in time.
Severe Medical or Family Emergency	Possible refund with documentation.

FAQs About Hawaiian Airlines Refund Policy

1. Can I get a refund on a non-refundable Hawaiian Airlines ticket?

Non-refundable tickets are generally not eligible for a cash refund unless Hawaiian Airlines cancels the flight or special circumstances apply (e.g., medical emergencies). Instead, you may receive travel credits for future use.

2. How long does it take to process a Hawaiian Airlines refund?

Refunds typically take 5–7 business days for credit card payments and up to 20 business days for other payment methods.

3. Is the 24-hour cancellation policy available for all tickets?

Yes, Hawaiian Airlines’ 24-hour risk-free cancellation policy applies to all ticket types, as long as tickets are canceled within 24 hours of booking and at least 7 days before the departure date.

4. What happens if Hawaiian Airlines cancels my flight?

If Hawaiian Airlines cancels your flight, you are eligible for a full refund to your original payment method or rebooking at no additional cost.

5. Can I get my HawaiianMiles back for an award ticket refund?

Yes, miles from canceled award tickets can typically be redeposited into your account, but a redeposit fee may apply depending on the fare type.

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