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Steps to Get a Refund Voucher from Emirates

Discover how to get a refund voucher from Emirates and its terms of use.

Last edited on Apr 30, 2026
5 min read

Steps to Get a Refund Voucher from Emirates

If your travel plans have changed and you're unsure of the next step, you might consider requesting an Emirates refund voucher. This is a flexible option offered by Emirates for those looking to travel at a later date or make adjustments to their bookings. Below, we’ve outlined a step-by-step guide to help you understand how to get your refund voucher quickly and easily.


What Is an Emirates Refund Voucher?

An Emirates refund voucher is a credit issued by Emirates Airlines that you can use for future travel or services. It’s a convenient alternative to a full refund, allowing you to keep your travel plans flexible. These vouchers are valid for extended periods—often up to two years—giving you plenty of time to plan your next trip.


Step-by-Step Guide to Getting an Emirates Refund Voucher

Follow these simple steps to request and receive an Emirates refund voucher:

1. Check Your Eligibility

Before starting the process, it's important to confirm that you’re eligible for a refund voucher. Emirates typically offers these vouchers in cases such as:

  • Flight cancellations initiated by the airline.
  • Schedule changes that make traveling no longer feasible.
  • Personal circumstances that align with Emirates' refund terms.

For detailed eligibility criteria, review the airline’s policy by referring to their refund policy page.

2. Visit the Emirates Refund Request Page

Go to the Emirates Manage Your Booking section on their official website to initiate your request.

  1. Log in using your booking reference and last name.
  2. Navigate to the "Cancel and Refund" section.

If you prefer, you can also submit your request via their dedicated refund request form.

3. Complete the Refund Form

Once on the refund request page:

  • Fill in all required fields, including your booking reference, ticket number, and passenger details.
  • Choose the option for a refund voucher if prompted.

Take care to double-check your information before submitting the request to avoid delays.

4. Wait for Emirates' Confirmation

After submitting your request, Emirates will send a confirmation email with your request details. Processing times average 7–21 business days. However, high volumes of requests may extend this timeline.

5. Receive and Use Your Voucher

Once your request is approved, the refund voucher will be sent to your registered email. You can redeem it for:

  • Future flight bookings.
  • Seat upgrades, service add-ons, or travel amenities.

Note that vouchers are typically valid for 12–24 months from the issue date.


Key Benefits of an Emirates Refund Voucher

Choosing a refund voucher instead of a traditional refund comes with several benefits:

  • Extended Validity: Emirates vouchers are valid for up to two years, allowing you ample time to use them.
  • Flexibility: They can be used on flights, upgrades, and additional services.
  • No Cancellation Penalties: Many refund vouchers waive standard cancellation or rescheduling fees.

Emirates Refund Voucher: Quick Comparison

Feature Refund Voucher Cash Refund
Processing Time 7–21 business days 7–30 business days
Validity Up to 2 years N/A
Flexibility Can be used for multiple services Restricted to the original purchase
Cancellation Fees Often waived Fees may apply

Pro Tips to Speed Up Your Request Process

Getting your Emirates refund voucher doesn’t need to be stressful. Keep these tips in mind to streamline the process:

  • Prepare Documentation: Have your ticket details, passport, and original method of payment ready.
  • Act Quickly: File for a refund voucher as soon as possible, especially in the case of a flight change or cancellation.
  • Follow Up: If you haven’t heard back within 21 days, reach out to Emirates’ customer service team.

FAQ: Emirates Refund Voucher

1. How long does it take to process an Emirates refund voucher?

Processing typically takes between 7 and 21 business days. High seasonal demand may slightly extend this timeframe.

2. Can refund vouchers be transferred to someone else?

No, Emirates refund vouchers are non-transferable and can only be used by the original ticket holder.

3. What happens if I don’t use my refund voucher before it expires?

If unused, you may request a full refund to your original payment method after the voucher expiration date. Contact Emirates customer service for help.

4. Are there restrictions on how I can use an Emirates refund voucher?

Refund vouchers can be applied to Emirates flights, seat upgrades, and add-ons. However, they cannot be used for partner airline bookings or non-flight services.

5. Does requesting a refund voucher cancel my booking?

Yes, when you request a refund voucher, the associated booking will be automatically canceled.


If you’re still unclear about how the refund process works, be sure to check out our full Emirates refund policy for more guidance and eligibility details.


Getting an Emirates refund voucher is a hassle-free way to manage unexpected changes to your travel plans. By following the steps outlined here, you can secure your voucher and keep your future travel flexible.

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