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Citation Machine Cancellation Help

Citation Machine simplifies the process of creating accurate citations in various formats, helping students and professionals ensure proper referencing in their work. Easily generate citations for books, articles, and more.

Cancel Citation Machine
  • 3 current, source-verified cancellation routes
  • Billing ownership is explicit for each route
  • Refund and access timing are separated from cancellation

Should you contact Citation Machine first?

Use this Citation Machine check to choose between an official account action and help preparing a clearer follow-up.

  1. Confirm the billing owner before canceling

    • To cancel a paid Citation Machine subscription billed directly by Chegg, sign in at chegg.com, open My Account > Orders, and use the Cancel subscription link for your Chegg Writing / Citation Machine plan to stop future renewals. If your bank or app-store receipt shows Apple or Google Play as the merchant, you must instead cancel in that store’s subscription settings using Apple’s or Google’s standard steps, because Chegg cannot stop those store-managed charges directly. If your statement or receipt lists Chegg or chegg.com as the merchant, cancel through Chegg’s My Account / Orders subscription controls or by contacting Chegg support, as described in Chegg’s help and Terms. If your receipt lists Apple or the App Store, cancel the subscription from Apple’s Settings > [your name] > Subscriptions screen following Apple Support’s guidance. If your receipt lists Google Play, cancel through Google Play’s subscription management per Google Play Help. In all cases, uninstalling an app or stopping use of Citation Machine does not itself cancel recurring billing; an explicit subscription cancellation is required.
    • Keep the provider or billing-platform confirmation and verify the effective date before assuming future renewal has stopped.
    • Citation Machine’s paid features are delivered under Chegg’s subscription Terms. Those Terms, along with Chegg Writing’s product disclosures and Apple/Google Play documentation, define how charges, renewals, and potential refunds work.

  2. Keep enough proof for a focused follow-up

    • Save the confirmation, effective date, and billing receipt.
    • Capture the plan, renewal date, and company shown on the receipt.
    • Challenge only a specific unresolved charge or cancellation result.

Citation Machine support channels

Know which channel fits before you spend time repeating the same story.

  • Chegg website (direct billing)

    Use this route if you started a paid trial or subscription from citationmachine.net or Chegg Writing and your card or bank statement shows Chegg (chegg.com) as the merchant. Once you confirm, Chegg’s help article states that your subscription is cancelled, no further renewals will be billed, and you retain access through the end of the current billing period. The Chegg Terms add that memberships auto-renew until cancelled and that charges are generally paid in advance and non-refundable unless otherwise disclosed.

  • Apple App Store billing

    Use this route only if your Citation Machine-related subscription was purchased in an iOS app and your receipt or bank statement lists Apple or the App Store—not Chegg—as the merchant. Apple’s policies require that such subscriptions be cancelled in Apple’s subscription settings. Apple Support explains that cancelling from the Subscriptions screen stops future renewals while allowing you to use the subscription until the end of the current billing period. The billing relationship for that plan remains with Apple, so refunds or billing disputes must follow Apple’s processes rather than Chegg’s.

  • Google Play Store billing

    Use this route if your Citation Machine-related subscription was started in an Android app and your receipt or bank statement lists Google Play—not Chegg—as the merchant. Google’s policy is that these subscriptions must be cancelled via Google Play. Per Google Play Help, when you cancel a subscription through Google Play, the subscription will not renew, but you can continue using it for the remainder of the current billing cycle. Any refund eligibility is governed by Google Play’s refund policy, not Chegg’s.

How Pine helps with Citation Machine

A practical workflow for moving from a messy support problem to a clear request.

  1. Step 01

    Sign in to your Chegg account

    Go to chegg.com in a desktop or laptop browser and sign in using the same email and password you used when you upgraded from Citation Machine or started the Chegg Writing trial.

  2. Step 02

    Open My Account

    From the Chegg website, navigate to the My Account page, which Chegg and the FTC identify as the starting point for managing subscriptions and account settings.

  3. Step 03

    Go to Orders, then Select Cancel subscription for the writing tools plan

    On the My Account page, select Orders to see your active Chegg memberships, including Chegg Study, Chegg Writing, and any subscription that originated on citationmachine.net. In Orders, locate the Chegg Writing / Citation Machine or similar writing-tools subscription entry and click the small Cancel subscription hyperlink to start cancellation.

  4. Step 04

    Confirm cancellation

    Follow Chegg’s on-screen flow until you reach the final confirmation screen, then select the Cancel Subscription button or equivalent confirmation control to complete cancellation.

Citation Machine FAQs

Short answers for the questions people usually ask before starting.

Citation Machine is branded as a standalone citation and plagiarism-checking site, but Chegg’s Terms of Use list it among Chegg’s “citation, bibliography and plagiarism checker services” and link to citationmachine.net in the Chegg Network footer, confirming that it is one of several Chegg Writing Tools sites. An FTC complaint further identifies citationmachine.net as one of Chegg’s subscription websites. The paid features sold from citationmachine.net are therefore Chegg subscriptions, and charges will appear under Chegg or, if you subscribed through an app store, under Apple or Google Play rather than under a separate Citation Machine merchant name.
No. The FTC’s complaint explains that for Chegg Writing Tools Sites—including citationmachine.net—consumers cannot complete cancellation on those sites; instead, they must navigate to chegg.com to finish cancelling. Once at chegg.com, Chegg’s help center and the FTC describe a My Account > Orders > Cancel subscription flow as the supported self-service cancellation path.
Chegg’s help article for subscription cancellation states that after you cancel, you will not be charged again and you will retain access to your subscription through the end of the current billing period. The Chegg Writing page similarly notes that cancellations take effect at the end of the current billing cycle. After that point, your paid Chegg Writing / Citation Machine features (such as plagiarism scans and advanced checks) end, but Chegg’s Terms and the ongoing availability of free citation tools on citationmachine.net indicate that your Chegg account and free citation-generation functionality can continue to exist separately from the paid subscription.

Ready to untangle this Citation Machine issue?

Start with a plain-language description. Pine will help turn it into a clearer plan.

Start with Pine

Sources

  1. Citation Machine main sitecitationmachine.netTo cancel a paid Citation Machine subscription billed directly by Chegg, sign in at chegg.com, open My Account > Orders, and use the Cancel subscription link for your Chegg Writing / Citation Machine plan to stop future renewals. If your bank or app-store receipt shows Apple or Google Play as the merchant, you must instead cancel in that store’s subscription settings using Apple’s or Google’s standard steps, because Chegg cannot stop those store-managed charges directly. If your statement or receipt lists Chegg or chegg.com as the merchant, cancel through Chegg’s My Account / Orders subscription controls or by contacting Chegg support, as described in Chegg’s help and Terms. If your receipt lists Apple or the App Store, cancel the subscription from Apple’s Settings > [your name] > Subscriptions screen following Apple Support’s guidance. If your receipt lists Google Play, cancel through Google Play’s subscription management per Google Play Help. In all cases, uninstalling an app or stopping use of Citation Machine does not itself cancel recurring billing; an explicit subscription cancellation is required. Verified September 2, 2026
  2. Citation Machine order/cite-a-website trial pagecitationmachine.netTo cancel a paid Citation Machine subscription billed directly by Chegg, sign in at chegg.com, open My Account > Orders, and use the Cancel subscription link for your Chegg Writing / Citation Machine plan to stop future renewals. If your bank or app-store receipt shows Apple or Google Play as the merchant, you must instead cancel in that store’s subscription settings using Apple’s or Google’s standard steps, because Chegg cannot stop those store-managed charges directly. If your statement or receipt lists Chegg or chegg.com as the merchant, cancel through Chegg’s My Account / Orders subscription controls or by contacting Chegg support, as described in Chegg’s help and Terms. If your receipt lists Apple or the App Store, cancel the subscription from Apple’s Settings > [your name] > Subscriptions screen following Apple Support’s guidance. If your receipt lists Google Play, cancel through Google Play’s subscription management per Google Play Help. In all cases, uninstalling an app or stopping use of Citation Machine does not itself cancel recurring billing; an explicit subscription cancellation is required. Verified September 2, 2026
  3. FTC v. Chegg, Inc. ROSCA complaint (2025)ftc.govTo cancel a paid Citation Machine subscription billed directly by Chegg, sign in at chegg.com, open My Account > Orders, and use the Cancel subscription link for your Chegg Writing / Citation Machine plan to stop future renewals. If your bank or app-store receipt shows Apple or Google Play as the merchant, you must instead cancel in that store’s subscription settings using Apple’s or Google’s standard steps, because Chegg cannot stop those store-managed charges directly. If your statement or receipt lists Chegg or chegg.com as the merchant, cancel through Chegg’s My Account / Orders subscription controls or by contacting Chegg support, as described in Chegg’s help and Terms. If your receipt lists Apple or the App Store, cancel the subscription from Apple’s Settings > [your name] > Subscriptions screen following Apple Support’s guidance. If your receipt lists Google Play, cancel through Google Play’s subscription management per Google Play Help. In all cases, uninstalling an app or stopping use of Citation Machine does not itself cancel recurring billing; an explicit subscription cancellation is required. Verified September 2, 2026
  4. Apple Support – If you want to cancel a subscription from Applesupport.apple.comTo cancel a paid Citation Machine subscription billed directly by Chegg, sign in at chegg.com, open My Account > Orders, and use the Cancel subscription link for your Chegg Writing / Citation Machine plan to stop future renewals. If your bank or app-store receipt shows Apple or Google Play as the merchant, you must instead cancel in that store’s subscription settings using Apple’s or Google’s standard steps, because Chegg cannot stop those store-managed charges directly. If your statement or receipt lists Chegg or chegg.com as the merchant, cancel through Chegg’s My Account / Orders subscription controls or by contacting Chegg support, as described in Chegg’s help and Terms. If your receipt lists Apple or the App Store, cancel the subscription from Apple’s Settings > [your name] > Subscriptions screen following Apple Support’s guidance. If your receipt lists Google Play, cancel through Google Play’s subscription management per Google Play Help. In all cases, uninstalling an app or stopping use of Citation Machine does not itself cancel recurring billing; an explicit subscription cancellation is required. Verified September 2, 2026
  5. Google Play Help – Cancel, pause, or change a subscription on Google Playsupport.google.comTo cancel a paid Citation Machine subscription billed directly by Chegg, sign in at chegg.com, open My Account > Orders, and use the Cancel subscription link for your Chegg Writing / Citation Machine plan to stop future renewals. If your bank or app-store receipt shows Apple or Google Play as the merchant, you must instead cancel in that store’s subscription settings using Apple’s or Google’s standard steps, because Chegg cannot stop those store-managed charges directly. If your statement or receipt lists Chegg or chegg.com as the merchant, cancel through Chegg’s My Account / Orders subscription controls or by contacting Chegg support, as described in Chegg’s help and Terms. If your receipt lists Apple or the App Store, cancel the subscription from Apple’s Settings > [your name] > Subscriptions screen following Apple Support’s guidance. If your receipt lists Google Play, cancel through Google Play’s subscription management per Google Play Help. In all cases, uninstalling an app or stopping use of Citation Machine does not itself cancel recurring billing; an explicit subscription cancellation is required. Verified September 2, 2026