Can I unsubscribe from Zee5 anytime?

Yes, you can cancel whenever you want. Just know you won't get a partial refund. Your access will continue until the end of your current billing cycle, so you can still finish that series.

Can I get a refund from Zee5 if I forgot to cancel?

Nope. Zee5 is very clear in their terms that they don't offer refunds for forgotten cancellations or unused time. It's frustrating, but you have to cancel before the renewal date hits your card.

How do I know my Zee5 subscription is cancelled?

You should get a confirmation email. To be extra sure, go back to the 'My Subscription' page on the website (or your Google/Apple subscriptions list). It should now say it will expire on a certain date instead of renewing.

How long does it take for Zee5 to cancel?

The cancellation itself is instant. Your account status changes right away, but you keep your premium access until the period you already paid for is over. No waiting around.

What else should I know before I cancel my Zee5 subscription?

The most important thing is to remember *how* you signed up. If you did it on your iPhone, you must cancel through Apple's settings. If you used the website, you have to cancel there. This is the number one reason people get charged again.

How do I raise a complaint to Zee5?

Your best bet is to email their support team at support.usa@zee5.com or use the contact form on their help center. Keep your emails and any reference numbers they give you. Patience is key here.

How to Cancel Your Zee5 Subscription (2025)

How to Cancel Zee5 on iPhone (iOS)

If you subscribed to Zee5 through the Apple App Store, you have to cancel it through your iPhone settings. You can't do it in the Zee5 app itself, which is a common point of confusion.

1 Open Your iPhone Settings

Find and tap the gray Settings icon on your home screen. It's the one with the gears.

2 Tap Your Apple ID

Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and other settings.

3 Select Subscriptions

On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions tied to your Apple account.

4 Find and Cancel Zee5

Scroll through the list until you find Zee5. Tap on it, then select Cancel Subscription. You'll need to confirm your choice. Honestly, I had to do this twice for it to register once.

How to Cancel Zee5 on Android

For Android users, the process is managed through the Google Play Store. It's a bit buried in the menus, but straightforward once you know where to look.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. Make sure you're signed into the correct Google account you used to subscribe.

2 Access Your Profile

Tap on your profile icon in the top-right corner of the screen. This will open a menu with several options.

3 Go to Payments & Subscriptions

From the menu, select Payments & subscriptions. Then, on the next screen, tap Subscriptions.

4 Locate Your Zee5 Subscription

You'll see a list of all your subscriptions managed by Google Play. Find Zee5 in this list and tap on it.

5 Cancel the Subscription

At the bottom of the screen, you'll see an option to Cancel subscription. Tap it and follow the on-screen prompts to confirm. Google will ask for a reason, but you can skip it if you want.

How to Cancel Zee5 on Desktop or Laptop

Canceling directly on the Zee5 website is often the most reliable way, especially if you're not sure how you signed up. Just make sure you're logged into the right account.

1 Visit the Zee5 Website

Open your web browser and go to www.zee5.com. This method works best if you subscribed directly on their website, not through an app store.

2 Log In to Your Account

Click the Login button at the top right. Enter your credentials to access your account dashboard.

3 Navigate to Your Subscription Details

Once logged in, hover over your profile icon and click on My Subscription. This is where they hide the important stuff.

4 Cancel Your Plan

You should see details about your current plan and a button or link that says Cancel Subscription or Manage Subscription. Click it and follow the final confirmation steps. They might offer you a discount to stay, so be ready to click past that.

Cancel Zee5 by Email

If you're stuck or the online methods aren't working, you can try emailing customer support. It's not the fastest way, but it creates a paper trail.

Email Address: [email protected]
What to Include: Make sure to provide the email address or phone number associated with your Zee5 account and clearly state that you wish to cancel your subscription.

Be prepared for a delayed response. It could take a few business days to hear back, so this isn't ideal if your renewal date is tomorrow.

Before You Cancel: What You Should Know

No Refunds for Partial Months: Zee5 does not offer prorated refunds. If you cancel, you can continue using the service until the end of your current billing cycle, but you won't get any money back for the unused time.
Your Watchlist Stays: Typically, your viewing history and watchlist will be saved to your account. If you decide to resubscribe later with the same email, your preferences should still be there.
Check for Third-Party Billing: Remember, if you signed up through a partner like your mobile carrier or another service, you'll need to cancel through them directly. Zee5 support won't be able to help.

Having Trouble Cancelling Your Zee5 Subscription?

It happens. Sometimes the cancel button seems to disappear or you get stuck in a loop. Here are a few things to try:

Check Your Biller: Are you sure you subscribed directly? If you signed up through Apple, Google Play, or even your cable provider, you must cancel through that specific service. Zee5 can't cancel it for you.
Use a Desktop Browser: Mobile apps and websites can be buggy. Try logging into your Zee5 account on a laptop or desktop computer. The full website often has more reliable account management options.
Clear Your Cache or Go Incognito: Sometimes, old website data can cause issues. Clear your browser's cache and cookies or try using an incognito/private window to log in and cancel.
Contact Support Directly: When all else fails, email them at [email protected]. It might be slow, but a support agent can perform a manual cancellation if you're truly stuck.

Subscription Plans and Pricing (2025)

Plan	Price (USD)	Details
Zee5 Premium (Annual)	$59.99/year	Full access to all movies, TV shows, originals, and live TV channels. Allows streaming on up to 3 screens at the same time. Billed once per year.
Zee5 Premium (Monthly)	$12.99/month	The same features as the annual plan, including 3 simultaneous streams, but with the flexibility of monthly billing. Less cost-effective over a full year.

How Pine AI Can Help You Cancel Your Zee5 Subscription

Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We'll securely log in and cancel your Zee5 account for you, saving you time and preventing any future charges. It's fast, easy, and completely stress-free.

Frequently Asked Questions about Zee5

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.