ViX, launched by TelevisaUnivision in 2022, is a huge streaming service for Spanish-language content. Maybe you signed up for all the Liga MX games or got hooked on a show like La Casa de los Famosos and now you're done with it. It happens. This guide will help you cancel your subscription, which costs from $6.99 to $59.99, without any extra headaches. We'll cover how to do it on your desktop, iOS, and Android devices. Getting this done can save you up to $60 a year, which is better in your pocket than theirs.
How to Cancel ViX Subscription on Desktop
Canceling on their website should be simple, but sometimes the pages can be a bit slow. I had to refresh once to get the account page to load properly. Just be patient.
1 Go to the ViX Website and Log In
Head over to vix.com and sign into your account. You know the drill.
2 Find Your Account Settings
Click on your profile icon, it's usually in the top-right corner. A dropdown menu will appear. Select Account Settings.
3 Navigate to Your Subscription
In the account menu, look for a section called Subscription or Manage Subscription. This is where they hide the important stuff. Weirdly, the button was grayed out for a second for me before it became clickable.
4 Click the Cancel Button
You should see an option that says Cancel Subscription. Click it. They might show you an offer to stay, just ignore it and confirm you want to cancel.
5 Check for Confirmation
You should get an email confirming the cancellation. Don't delete it. Keep it as proof just in case.
How to Cancel ViX Subscription on iOS
If you signed up through your iPhone or iPad, you have to cancel through Apple, not the ViX app. It's an Apple thing, not a ViX thing, which can be confusing if you don't know where to look.
1 Open Your iPhone Settings
Go to the main Settings app on your device. It's the gray gear icon.
2 Tap on Your Apple ID
Your name and profile picture are right at the top. Tap on it.
3 Go to Subscriptions
Find and tap on the Subscriptions menu item. You'll see a list of all your active and expired subscriptions.
4 Find and Cancel ViX
Scroll until you find ViX in the list and tap on it. Then, tap the Cancel Subscription button. Easy.
How to Cancel ViX Subscription on Android
For Android users, the process is similar to iOS. You'll be canceling through the Google Play Store, not directly in the ViX app itself. Don't waste time searching in the app.
1 Open the Google Play Store
Find and launch the Play Store app on your Android phone or tablet.
2 Access Your Profile Menu
Tap on your profile icon in the top-right corner of the screen.
3 Go to Payments & Subscriptions
From the menu that pops up, select Payments & subscriptions. Then, tap on Subscriptions.
4 Select and Cancel ViX
Find ViX in your list of active subscriptions and tap on it. Follow the prompts to Cancel subscription.
Cancel ViX Subscription with Email
Your best bet is their online help center. You can submit a request through their contact form at https://support.vix.com/hc/en-us/requests/new. Don't expect a quick reply, it can take a few days to hear back. One user on Reddit said, 'I sent a message and got a generic email back two days later. Not helpful.'
Before you hit cancel, know this. ViX won't give you a refund if you cancel a day after your renewal. Super annoying, but that's their policy. You will keep access to ViX Premium until your current billing period ends, so you can binge-watch until the last minute. Also, there isn't really a 'pause' option, so canceling is your only real choice if you want to stop payments.
ViX Plans and Pricing 2025
| Plan | Monthly Price | Annual Price | Details |
|---|---|---|---|
| ViX Gratis | $0 | $0 | Free, but with ads. You get access to thousands of hours of content, including some live channels and novelas. |
| ViX Premium | $6.99 | $59.99 | No ads on most content. Includes exclusive original series, movie premieres, and premium live sports like Liga MX and UEFA Champions League matches. |
Frequently Asked Questions about ViX
Can I unsubscribe from ViX anytime?
Can I get a refund from ViX if I forgot to cancel?
How do I know my ViX subscription is cancelled?
How long does it take for ViX to cancel?
What else should I know before I cancel my ViX subscription?
How do I raise a complaint to ViX?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
