ViX, launched in 2022 by TelevisaUnivision, hooks fans with La Casa de los Famosos drama but often frustrates with glitches. Subscription costs range from $6.99 to $119.99, so cancelling saves you up to $120 annually. Available on iOS, Android, and desktop, the service faces heat on Trustpilot with a low 1.8-star rating and hundreds of complaints about "impossible cancellation" loops and double billing. Visit ViX. If you are tired of the buffering during Liga MX matches or the recent price confusion, you are not alone. This guide cuts through the noise to help you cancel fast.
How to Cancel ViX on iPhone (iOS)
If you subscribed via the App Store, you must cancel through Apple. Deleting the app does absolutely nothing to stop the billing.
1 Open Settings
Tap the grey Settings gear icon on your home screen. Do not try to do this through the ViX app itself because Apple restricts account management inside third-party apps.
2 Tap Your Name
Click on your Apple ID name at the very top of the list. It is the section with your profile picture.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, you might be looking at the wrong menu or need to update your iOS.
4 Find ViX and Cancel
Scroll until you see ViX. Tap it, then hit Cancel Subscription. If you only see "Renew Subscription," it means you already cancelled it successfully.
How to Cancel ViX on Android
Android users often get confused because the subscription does not show up in the ViX app settings. You have to go through Google Play.
1 Open Google Play Store
Launch the Play Store app. Make sure you are signed into the specific Google account you used to buy the subscription.
2 Tap Profile Icon
Tap your profile picture in the top right corner. A menu will slide up.
3 Go to Payments & Subscriptions
Select Payments & subscriptions, then tap on Subscriptions.
4 Cancel ViX
Find ViX in the list. Tap it and select Cancel subscription. Follow the confirmation prompt to finish the job.
How to Cancel ViX on Desktop
This method only works if you signed up directly through the website with a credit card. If you used Roku or Apple Pay, this page will just tell you to go manage it elsewhere.
1 Log In to ViX
Go to vix.com and log in. If you forgot your password, reset it now because you cannot cancel as a guest.
2 Access Account Settings
Hover over your user icon in the top right corner and select Cuenta (Account).
3 Manage Subscription
Look for the Subscription section. You should see your plan details there.
4 Confirm Cancellation
Click Cancel Subscription. The site might try to offer you a deal or ask why you are leaving. Just click through until you get the final confirmation screen.
Having Trouble Cancelling Your ViX Subscription?
If the buttons are missing or the site is crashing, you are not the only one. Here are a few things to try:
- Check Third-Party Billing: Did you sign up via Roku, Amazon Fire TV, or a bundle with T-Mobile? You must cancel through their portals, not ViX directly.
- Use a Desktop: The mobile site is notoriously glitchy. Log in on a laptop.
- Incognito Mode: Sometimes the "Cancel" button is hidden by cached data. Open a private window and try again.
- Contact Support: If all else fails, email
[email protected]. It takes time, but it creates a paper trail.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Annual Price | Ads? | Live Sports? |
|---|---|---|---|---|
| ViX Gratis | $0.00 | $0.00 | Yes | Limited |
| ViX Premium | $6.99 | $39.99 - $59.99 | No (mostly) | Yes (Liga MX, etc.) |
Note: Annual pricing fluctuates based on promotions and grandfathered plans.
How Pine AI Can Help You Cancel Your ViX Subscription
Streaming prices have jumped nearly 25% across the board in the last year, making it the perfect time to cut the cord on services you barely watch. Pine AI makes this annoying chore automatic.
Step 1: Let's get started to cancel ViX Just tell us you want to drop ViX. We will ask for a few basic account details to locate the subscription.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
Step 3: You're free from ViX The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about ViX
Can I unsubscribe from ViX anytime?
Can I get a refund from ViX if I forgot to cancel?
How do I know my ViX subscription is cancelled?
How long does it take for ViX to cancel?
What else should I know before I cancel my ViX subscription?
How do I raise a complaint to ViX?
How does Pine AI work with ViX to cancel my subscription?
