Can I unsubscribe from ViX anytime?

Yep, you can cancel whenever you want. Just remember you'll still have access to the premium features until your current billing period ends.

Can I get a refund from ViX if I forgot to cancel?

Almost certainly not. Like most streaming services, ViX doesn't offer refunds for partial months or if you forget to cancel before your renewal date.

How do I know my ViX subscription is cancelled?

You should get a confirmation email right away. You can also go back into your account settings (or Apple/Google subscriptions) and it should say 'Expires on [Date]' instead of 'Renews on [Date]'.

How long does it take for ViX to cancel?

The cancellation itself is instant. Your access to premium content will stop at the end of your paid-for billing cycle.

What else should I know before I cancel my ViX subscription?

Always double-check your bank statement the following month to make sure the charge is gone. Sometimes systems glitch. It's just a good habit.

How do I raise a complaint to ViX?

The best way is through their official help center's contact form. Be prepared to wait a bit for a response, as direct contact options are limited.

How to Cancel Your ViX Subscription (2025)

How to Cancel ViX on iPhone (iOS)

If you subscribed to ViX through the Apple App Store, you have to cancel it through your iPhone or iPad settings. ViX can't cancel it for you, which is a common point of confusion.

1 Open the Settings App

Find and tap the gray gear icon on your iPhone's home screen to open Settings.

2 Tap Your Apple ID

Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and media settings.

3 Select Subscriptions

On the Apple ID screen, tap on the Subscriptions option. This will show you all the active and expired subscriptions linked to your Apple account.

4 Find and Select ViX

Scroll through the list of your active subscriptions until you find ViX. Tap on it to manage the subscription details.

5 Cancel the Subscription

At the bottom of the ViX subscription page, you'll see a Cancel Subscription button in red. Tap it and then confirm your choice. Your subscription will remain active until the end of the current billing cycle.

How to Cancel ViX on Android

For Android users, your subscription is managed by the Google Play Store. You can't cancel it from the ViX app itself; you have to go through Google's settings.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. It's the app with the colorful triangle logo.

2 Access Your Profile

Tap on your profile icon or initial in the top-right corner of the screen.

3 Go to Payments & Subscriptions

From the menu that appears, select Payments & subscriptions. This is where Google manages all your recurring charges.

4 Tap on Subscriptions

In the next menu, tap Subscriptions to see a list of all services you're subscribed to through Google Play.

5 Find ViX and Cancel

Locate ViX in the list and tap on it. At the bottom of the screen, tap the Cancel subscription button and follow the on-screen instructions to confirm.

How to Cancel ViX on Desktop or Laptop

This method works if you signed up directly on the ViX website, not through a third-party app store like Apple or Google.

1 Visit the ViX Website and Log In

Open your web browser and go to vix.com. Click the login button and enter your account credentials.

2 Navigate to Your Account Settings

Once logged in, find your profile icon, which is usually in the top-right corner of the page. Click on it and select Account or a similar option from the dropdown menu.

3 Find the Subscription Section

In your account settings, look for a tab or link labeled Subscription or Manage Subscription. This is where your plan details are located.

4 Click to Cancel Your Subscription

You should see an option to Cancel Subscription. Click this link. They might ask you for a reason or offer you a discount to stay. Just proceed with the cancellation.

5 Confirm the Cancellation

Follow any final prompts to confirm that you want to end your subscription. Make sure you get to a screen that says your subscription has been successfully canceled. It's a good idea to wait for a confirmation email, too.

Before You Cancel: What You Should Know

Here are a few things to keep in mind before you cancel:

No Refunds for Partial Months: ViX, like most streaming services, does not offer pro-rated refunds. If you cancel, you can continue using the service until the end of your current billing period.
Your Account Stays Active: Canceling your premium subscription typically reverts your account to the free, ad-supported version of ViX. Your watchlist and viewing history should remain intact if you decide to resubscribe later.
Check Your Billing Date: To avoid being charged for another month, make sure to cancel at least 24 hours before your subscription is set to renew.

Having Trouble Cancelling Your ViX Subscription?

It can be frustrating when you can't find the cancel button. Here are a few common issues and how to solve them:

Can't Find the Subscription? The most common problem is not remembering where you signed up. If you don't see ViX in your Apple or Google subscriptions, you likely subscribed directly on their website, or through another provider like Roku or Amazon. You must cancel on the platform where you originally paid.
Website Issues: If the website is giving you trouble, try logging in from a different browser or using an incognito window. Sometimes browser extensions can interfere with the page.
Try a Different Device: Some users have reported that the cancellation option is easier to find on a desktop computer compared to the mobile website. Give it a shot.
Contact Support: If all else fails, you'll have to contact ViX customer support directly through their website's help section. Be prepared to provide your account details for manual cancellation.

Subscription Plans and Pricing (2025)

Plan	Price (USD)	Details
ViX	Free	Access to a large library of on-demand content and some live channels, but with advertisements.
ViX Premium	$6.99/month or $59.99/year	Everything in the free tier plus exclusive original series, premium movies, live sports (including Liga MX and UEFA Champions League), and an ad-free experience on most content.

How Pine AI Can Help You Cancel Your ViX Subscription

Tired of navigating confusing menus just to cancel a subscription? Pine AI handles the entire cancellation process for you. It's fast, secure, and saves you from the headache of finding that hidden cancel button. Let us take care of it so you can save time and money.

Frequently Asked Questions about ViX

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.