Viaplay landed in 2015 offering Nordic storytelling, but maybe you are done with the gloom. Subscriptions cost $5.99 monthly, meaning you save roughly $72 a year by walking away. You can cancel on iOS, Android, or Roku. Visit Viaplay. Like the viral TikTok "loud budgeting" trend, cutting unused apps is essential right now. Trustpilot data reveals a grim 1.6-star rating, while Pissed Consumer logs over 400 complaints in the last 3 years. Users frequently flag "poor customer service" and "technical support" ghosts. With recent platform shifts causing confusion, cancelling is smarter than waiting.
How to Cancel Viaplay on iPhone (iOS)
Most people subscribe through Apple. Here is how to stop the bleeding on your iPhone.
1 Open Settings
Tap the grey Settings gear on your home screen. It is usually on the first page.
2 Tap Your Name
Click your Apple ID banner at the very top of the list. Do not scroll down yet.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, you might be on an old iOS version.
4 Find Viaplay
Scroll until you see Viaplay. Tap it. If it is not there, you likely paid via Amazon or Roku instead.
5 Cancel Subscription
Hit Cancel Subscription. You might have to confirm it again. Apple makes you click twice sometimes.
How to Cancel Viaplay on Android
Android users have a slightly different menu maze. Follow these steps.
1 Open Play Store
Launch the Google Play Store app. Make sure you are signed into the right account.
2 Tap Profile Icon
Click your face or initial in the top right corner.
3 Payments & Subscriptions
Select Payments & subscriptions, then tap Subscriptions.
4 Select Viaplay
Find Viaplay in the list. Tap it.
5 Cancel Subscription
Tap Cancel subscription at the bottom. Follow the prompts to confirm.
How to Cancel Viaplay on Roku or Amazon (Add-on Channels)
Since Viaplay shifted strategy in the US, many of you are actually subscribed via a partner channel like Roku or Prime Video.
1 Identify the Provider
Viaplay is often an "add-on" channel. Check your bank statement. Does it say Roku or Amazon?
2 For Roku Users
Press the Home button on your remote. Highlight the Viaplay app. Press the Star (*) button. Select Manage subscription and turn off auto-renew.
3 For Amazon Prime Users
Go to Amazon.com and log in. Navigate to Account & Lists > Memberships & Subscriptions. Find Viaplay under "Prime Video Channels" and select Cancel Channel.
What is Viaplay Cancellation Policy
Viaplay operates on a strict "no refund" basis for partial months. If you cancel today, you keep access until the billing cycle ends. That is it. They do not prorate. According to angry reviews on Trustpilot, users often struggle to find the cancel button before the renewal date, leading to an unwanted charge. You must cancel at least 24 hours before the renewal date to be safe. Do not wait until the last minute.
Having Trouble Cancelling Your Viaplay Subscription?
If the buttons are missing, you are not crazy. Try these fixes:
- Check Third Parties: You likely paid via Roku, Comcast Xfinity, or Amazon Prime. The direct website won't let you cancel if you paid a partner.
- Use Desktop: The mobile site is glitchy. Log in on a laptop.
- Incognito Mode: Sometimes the cache hides the "My Account" details. Open a private window.
- Contact Support: If all else fails, email their support, but expect a delay.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price | Annual Price | Details |
|---|---|---|---|
| Viaplay Standard | $5.99 | ~$72.00 | Full access to series, films, and documentaries. |
| Viaplay Add-on (Roku/Amazon) | $5.99 | N/A | Managed through partner billing. |
How Pine AI Can Help You Cancel Your Viaplay Subscription
With streaming prices climbing across the board in the last 12 months, keeping a niche service like Viaplay is harder to justify. Pine AI makes leaving easy.
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Step 1: Let's get started to cancel Viaplay Tell us you want to drop Viaplay. We just need a few account details to locate the subscription.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
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Step 3: You're free from Viaplay The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Via Play
Can I unsubscribe from Viaplay anytime?
Can I get a refund from Viaplay if I forgot to cancel?
How do I know my Viaplay subscription is cancelled?
How long does it take for Viaplay to cancel?
What else should I know before I cancel my Viaplay subscription?
How do I raise a complaint to Viaplay?
How does Pine AI work with Viaplay to cancel my subscription?
