Ubisoft Plus, launched in 2019 as Uplay+, is Ubisoft's own game subscription service. It gives you access to a huge library of their titles. Maybe you signed up just to play the newest Assassin's Creed and now you're done until Shadows finally drops. It happens. With plans ranging from $14.99 to $17.99, canceling is a smart move if you're not using it, potentially saving you up to $215 a year. This guide helps you cancel your subscription on desktop or mobile without any headaches.
How to Cancel Ubisoft Plus on a Desktop or Laptop
This is the most reliable method for cancelling your subscription. It works from any desktop or laptop computer with an internet connection.
1 Go to the Ubisoft Store Website
Open your preferred web browser (like Chrome, Firefox, or Safari) and navigate to the official Ubisoft Store website. This is the central hub for all account management.
2 Log In to Your Account
In the top-right corner, click the profile icon to log in. Enter the email address and password associated with your Ubisoft Plus subscription. Make sure you're using the correct account if you have more than one.
3 Navigate to 'My Subscription'
Once logged in, click your profile icon again. From the dropdown menu, select My Subscription. This will take you directly to the management page for Ubisoft Plus.
4 Select 'Cancel Subscription'
On the subscription management page, you should see an option that says Cancel Subscription. It might be next to your renewal date. Click on it to begin the cancellation process.
5 Confirm Your Cancellation
Ubisoft will likely ask why you're leaving and may offer you a discount to stay. If you're sure you want to cancel, proceed through the prompts until you receive a final confirmation message. I had to click through two different screens to finalize it, so be persistent.
How to Cancel Ubisoft Plus on iPhone (iOS)
You can't cancel directly through the App Store if you subscribed via Ubisoft's website. You have to use your phone's web browser to log into your account.
1 Open Safari or Your Preferred Browser
There is no option to cancel within a dedicated Ubisoft app on iOS. You must use a web browser. Open Safari or another browser on your iPhone.
2 Go to the Ubisoft Store Website
Type store.ubisoft.com into the address bar and go to the site. The mobile version of the site has all the same account features.
3 Log In and Find 'My Subscription'
Tap the profile icon in the top-right corner to log in. After you're in, tap the profile icon again and select My Subscription from the menu. It can be a bit small on a phone screen, so you might need to zoom in.
4 Tap 'Cancel Subscription'
On your subscription page, find and tap the Cancel Subscription link. This will start the cancellation flow.
5 Follow the Prompts to Confirm
Just like on desktop, you'll need to confirm your choice. Keep tapping through the confirmation screens until you see a message stating your subscription has been successfully cancelled.
How to Cancel Ubisoft Plus on Android
The process on Android is identical to iOS. It all happens through the Ubisoft Store website on your mobile browser, not through an app.
1 Open Your Web Browser
Grab your Android device and open Google Chrome or any other web browser you use. You cannot cancel through the Google Play Store unless you specifically subscribed there (which is uncommon).
2 Navigate to the Ubisoft Store
Go to the official Ubisoft Store website. The mobile site works fine for account management.
3 Log In and Access Your Subscriptions
Tap the profile icon to sign into your account. Once you are logged in, tap the icon again and choose My Subscription from the list of options.
4 Find and Select 'Cancel Subscription'
Look for the Cancel Subscription button or link on the page. It should be clearly visible. Tap it to proceed.
5 Confirm the Cancellation
Follow the on-screen instructions to finalize the cancellation. Don't close the browser until you get a confirmation message that your subscription will not renew.
Before You Cancel: What You Should Know
- Game Access: You will lose access to the Ubisoft Plus game library at the end of your current billing cycle. Any games you were playing will become locked.
- Your Saves are Safe: Your game progress is usually saved to the cloud or your local machine. If you decide to buy a game or resubscribe later, you can typically pick up where you left off.
- No Refunds: Ubisoft generally does not offer refunds for partially used subscription periods. Once you've been charged for a month, you have access for that full month, even after you cancel.
- Discounts are Lost: Any special pricing or promotional discounts you have will be forfeited when you cancel.
Having Trouble Cancelling Your Ubisoft Plus Subscription?
If the cancel button seems to be missing or isn't working, try these steps:
- Check Third-Party Subscriptions: Did you sign up through Xbox or PlayStation? If so, you must cancel your subscription directly through your console's subscription management settings, not on the Ubisoft website.
- Log In from a Desktop: Sometimes, the mobile site can be buggy. Try logging in from a desktop or laptop computer, as it's often more reliable for account changes.
- Clear Your Browser Cache: Old data stored in your browser can cause issues. Clear your cache and cookies, or try using an incognito/private browsing window to log in and cancel.
- Contact Support Directly: If nothing else works, you'll have to contact Ubisoft Support. You can submit a ticket through their website. Be prepared for a bit of a wait, as direct support can be slow.
Subscription Plans and Pricing (2025)
| Plan | Price (per month) | Details |
|---|---|---|
| Ubisoft+ Classics | $7.99 | A curated collection of popular back-catalog games. Available on PC and PlayStation. |
| PC Access | $14.99 | Access to over 100 games on PC, including new releases on day one and premium editions. |
| Ubisoft+ Premium | $17.99 | Includes everything in PC Access, plus access on Xbox and Amazon Luna. Also includes early access to select new titles. |
How Pine AI Can Help You Cancel Your Ubisoft Plus Subscription
Tired of navigating confusing menus and retention offers? Let Pine AI handle it. We can securely cancel your Ubisoft Plus subscription for you in just a few clicks. Save time, avoid unwanted charges, and let us manage the hassle. It's fast, easy, and completely free.
Frequently Asked Questions about Ubisoft Plus
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
