Thinking about canceling your TrueID subscription? You're not alone. TrueID, launched by True Digital Group in 2017, offers a ton of Thai dramas, movies, and live sports. But maybe you've finished binging that one series everyone on TikTok was talking about, or the monthly bill just isn't worth it anymore. With plans ranging from $4.99 to $14.99, you could save up to $180 a year by canceling. This guide covers how to cancel on iOS, Android, and desktop, so you can stop the charges without the headache.
How to Cancel TrueID Subscription on Desktop
Canceling on a computer is usually the most direct way. You go straight to the source instead of dealing with app store rules. Just be prepared to hunt for that cancel button.
1 Log into Your Account
Go to the official TrueID website and click the login button. You'll probably find it in the top-right corner.
2 Navigate to Account Settings
This is sometimes the tricky part. Look for your profile icon or name, and click on it. A dropdown menu should appear with options like 'Account,' 'Settings,' or 'Subscription.'
3 Find Your Subscription
Once you're in your account section, find the 'Manage Subscription' or 'Billing' page. It feels like they sometimes hide this on purpose.
4 Click the Cancel Button
You should see a 'Cancel Subscription' button or link. Click it. They might ask you why you're leaving. Feel free to be honest or just pick a random reason.
5 Confirm the Cancellation
Follow any final prompts to confirm the cancellation. Don't close the tab until you see a message confirming your subscription is cancelled. I had to click it twice before it actually registered. So annoying.
How to Cancel TrueID Subscription on iOS
If you signed up through the App Store, you have to cancel it through Apple. You can't cancel it from the TrueID website or app itself. It's an Apple thing.
1 Open Settings
Open the Settings app on your iPhone or iPad. It's the gray gear icon.
2 Tap Your Apple ID
Tap on your name and Apple ID at the very top of the screen.
3 Go to Subscriptions
Select the 'Subscriptions' option from the list. You'll see all your active and expired app subscriptions here.
4 Select TrueID
Find and tap on TrueID in your list of active subscriptions.
5 Tap 'Cancel Subscription'
Tap the red 'Cancel Subscription' button at the bottom. Apple will ask you to confirm. Once you do, you're all set. Thankfully, Apple makes this part pretty simple across all apps.
How to Cancel TrueID Subscription on Android
Canceling on Android means a trip to the Google Play Store. Just like with Apple, if you subscribed here, you must cancel here.
1 Open the Play Store
Open the Google Play Store app on your Android device.
2 Tap Your Profile Icon
Tap on your profile icon in the top-right corner of the screen.
3 Select 'Payments & subscriptions'
From the menu that pops up, select 'Payments & subscriptions.'
4 Tap 'Subscriptions'
Tap on 'Subscriptions' to see all the services you're paying for through Google Play.
5 Find TrueID and Cancel
Find TrueID in the list and tap on it. Then, hit the 'Cancel subscription' button at the bottom and follow the instructions. Weirdly, a friend said this page timed out on their phone, but it worked fine on their tablet.
Cancel TrueID Subscription with email
You can try reaching out to [email protected] for support. Don't expect a quick reply, though. Response times can be slow, sometimes taking several business days, especially for users outside of Thailand.
Before you cancel, know this. You will keep your access to TrueID until the end of your current billing period. They do not offer refunds if you forget to cancel, which is a major bummer but pretty standard. Your user data will likely remain on their servers unless you specifically request for it to be deleted through their support channels.
TrueID Plans and Pricing 2025
| Plan | Monthly Price (USD) | Details |
|---|---|---|
| TrueID Basic | $4.99 | Standard Definition (SD) streaming, 1 screen at a time, limited catalog. |
| TrueID Plus | $9.99 | High Definition (HD) streaming, 2 screens simultaneously, full access to movies and series. |
| TrueID Premium | $14.99 | 4K Ultra HD streaming, 4 screens simultaneously, includes live premium sports channels and offline downloads. |
Frequently Asked Questions about TrueID
Can I unsubscribe from TrueID anytime?
Can I get a refund from TrueID if I forgot to cancel?
How do I know my TrueID subscription is cancelled?
How long does it take for TrueID to cancel?
What else should I know before I cancel my TrueID subscription?
How do I raise a complaint to TrueID?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
