Can I unsubscribe from StarTimes ON anytime?

Yes, you can cancel whenever you want. Just remember you'll still have access until your current billing cycle ends, and you won't get a partial refund.

Can I get a refund from StarTimes ON if I forgot to cancel?

Nope. It's a tough pill to swallow, but like most streaming services, they have a strict no-refund policy for forgotten cancellations. Set a calendar reminder next time.

How do I know my StarTimes ON subscription is cancelled?

You should get a confirmation email from StarTimes, Apple, or Google, depending on how you subscribed. You can also check the subscription section in your account; it should say 'Expires on [Date]' instead of 'Renews on [Date]'.

How long does it take for StarTimes ON to cancel?

The cancellation itself is instant, but your access continues until the end of the period you've already paid for. So, the service stops at the end of your billing month or week.

What else should I know before I cancel my StarTimes ON subscription?

Always try to cancel at least 24 to 48 hours before the renewal date. Sometimes payment systems process early, and you don't want to get hit with another charge by accident.

How do I raise a complaint to StarTimes ON?

Your best bet is to use the 'Feedback' or 'Contact Us' feature inside the app or on their website. You can also try their support email, but be prepared for a potential wait.

How to Cancel Your StarTimes ON Subscription (2025)

StarTimes ON, from the StarTimes Group founded in 1988, is your ticket to a ton of African movies, series, and live sports. Maybe you signed up just to catch the Africa Cup of Nations and now it's over, leaving you with a subscription you don't need. It happens. With plans ranging from $3.99 to $11.99, those charges can add up if you're not watching. This guide covers canceling on iOS, Android, and desktop, potentially saving you up to $144 a year. Let's get that money back in your pocket.

Last Edited on 08 Aug, 2025

Chloe Anne-Bennett, Streaming & Entertainment Editor

6 min read

How to Cancel StarTimes ON Subscription on Desktop

Canceling on their website is possible, but sometimes the pages can be a bit slow to load. I had to refresh once to get the account page to show up properly. Just be a little patient.

1 Log In to Your Account

Go to the StarTimes ON website and sign in with your email and password. Pretty standard stuff.

2 Find Your Subscription

Look for an icon or link that says 'My Account' or 'Me'. You might have to hunt for it a bit, it's not always obvious.

3 Navigate to Billing

Inside your account, find a section called 'Subscription', 'Billing', or 'My Subscriptions'. This is where the magic happens.

4 Cancel the Subscription

Click on 'Cancel Subscription'. They'll probably ask you why you're leaving. Just pick a reason and confirm. Done.

How to Cancel StarTimes ON Subscription on Android

If you subscribed through the app on an Android phone, you're dealing with Google Play, not StarTimes directly. This is actually easier.

1 Open the Google Play Store

Forget the StarTimes ON app. Go straight to the Google Play Store.

2 Go to Subscriptions

Tap your profile picture in the top right, then tap 'Payments & subscriptions', and then 'Subscriptions'.

3 Find StarTimes ON

Scroll through your list of active subscriptions until you see StarTimes ON. Tap on it.

4 Tap Cancel

Hit the 'Cancel subscription' button at the bottom. Google will ask you to confirm, and that's it. Easy.

How to Cancel StarTimes ON Subscription on iOS

For iPhone users, it's a similar deal to Android. You'll cancel through your Apple ID, not the StarTimes ON app itself. Honestly, it's way more reliable this way.

1 Open Your iPhone Settings

Go to the main Settings app on your iPhone or iPad.

2 Access Your Apple ID

Tap on your name right at the top of the screen.

3 Go to Subscriptions

Tap on the 'Subscriptions' option. You'll see everything you're paying for through Apple.

4 Find and Cancel

Find StarTimes ON in the list, tap it, and then tap 'Cancel Subscription'. You'll need to confirm, and you're all set.

Cancel StarTimes ON Subscription with email

You can try emailing their support at [email protected]. Don't expect a quick reply, though. One user on a forum mentioned it took them three days to get a generic response that wasn't very helpful, so this is probably a last resort.

Cancel StarTimes ON Subscription with live chat

StarTimes ON uses WhatsApp for customer support in many regions. You can usually find the link or number in the 'Help' or 'Contact Us' section of the app. Response times can be a real mixed bag, sometimes you get an agent in minutes, other times you're waiting for hours.

Before you hit cancel, know this. StarTimes ON won't give you a refund for the current billing period, even if you cancel a day after it renews. Super frustrating, but that's the standard policy for most streaming apps. Your account access will continue until the paid period ends. They don't seem to offer a 'pause' option either, so canceling is your only real choice to stop payments.

StarTimes ON Plans and Pricing 2025

Plan	Price (per month)	Details
ON Sport	$3.99	Access to live sports channels, including football and boxing. Basic video quality.
ON Smart	$7.99	Includes everything in ON Sport plus a selection of entertainment, news, and movie channels.
ON Max	$11.99	All channels available on the platform, including premium Nollywood movies, series, and HD streaming options.

Frequently Asked Questions about StarTimes ON

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.