Showmax, launched in 2015, is a streaming service that's a big deal in Africa and for diaspora communities, offering a mix of international hits and local originals. Maybe you signed up to watch The Real Housewives of Lagos and now the subscription is just... sitting there. It happens. With plans ranging from $8.99 to $12.99, those charges can add up, and this guide will help you cancel your subscription on desktop, iOS, or Android. Taking a few minutes to cancel could save you up to $156 a year. Let's get that money back in your pocket.
How to Cancel Showmax on iPhone (iOS)
If you subscribed to Showmax through the App Store, you have to cancel it through Apple. Trying to cancel in the Showmax app will just send you in circles. Follow these steps instead.
1 Open Your iPhone Settings
Find and tap the gray Settings icon on your home screen. This is where all Apple-level subscriptions are managed, not inside the Showmax app itself.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings screen. This will take you to your Apple ID, iCloud, and media settings.
3 Navigate to Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions tied to your Apple account.
4 Find and Cancel Showmax
Scroll through the list to find Showmax. Tap on it, then tap the Cancel Subscription button. You'll need to confirm your choice. Apple will handle the rest.
How to Cancel Showmax on Android
Cancelling on Android is done through the Google Play Store, which handles the billing. It's a pretty straightforward process if you know where to look.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. Don't look for the cancellation option in the Showmax app, it's managed here.
2 Go to Your Profile
Tap on your profile icon or initial in the top-right corner of the screen. A menu will pop up.
3 Select Payments & Subscriptions
From the menu, tap on Payments & subscriptions. Then, on the next screen, select Subscriptions.
4 Locate and Cancel Showmax
You'll see a list of all your subscriptions managed by Google Play. Find Showmax, tap on it, and then select Cancel subscription. Follow the on-screen prompts to confirm.
How to Cancel Showmax on Desktop or Laptop
This is the most reliable way to cancel, especially if you're not sure how you were billed. The website is the central hub for your account.
1 Visit the Showmax Website
Open your web browser and go to the official Showmax website. This method works best if you signed up directly and not through a mobile app store.
2 Log In to Your Account
Click the Sign In button and enter your email and password to access your account dashboard.
3 Navigate to Account Settings
Once logged in, hover over your profile icon in the top-right corner and select My Account from the dropdown menu.
4 Manage Your Subscription
In the My Account section, find and click on Manage Subscription. This is where your plan details and billing information are located.
5 Cancel Your Subscription
You should see an option to Cancel Subscription. Click it and follow the final confirmation steps. They might offer you a deal to stay, so just click through until it's confirmed.
Having Trouble Cancelling Your Showmax Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try:
- Check Third-Party Billing: Did you sign up through a partner like DStv, your mobile provider, or another service? If so, you must cancel through that partner's website or customer service, not directly with Showmax.
- Use a Desktop Computer: Mobile apps and websites can sometimes hide options. Logging in on a desktop browser often provides a clearer, more complete view of your account settings.
- Clear Your Browser Cache: Sometimes old data can cause issues. Try clearing your browser's cache and cookies or using an incognito/private window to log in and cancel.
- Contact Support Directly: If all else fails, go to the Showmax Help Centre and use their contact form. Be specific that you want to cancel your subscription and include your account email address.
Subscription Plans and Pricing (2025)
| Plan Name | Price per Month (USD) | Details |
|---|---|---|
| Showmax Entertainment | $8.99 | Standard plan. Watch on any device, 2 concurrent streams, Full HD. |
| Showmax Entertainment Mobile | $4.99 | Mobile-only viewing (phone or tablet). 1 stream, Standard Definition. |
| Showmax Premier League | $6.99 | Live stream all Premier League matches on your mobile device. |
| Showmax Bundle | $12.99 | Includes Entertainment and Premier League plans for a discounted price. |
How Pine AI Can Help You Cancel Your Showmax Subscription
Tired of navigating confusing menus just to cancel a subscription? Pine AI does the work for you. Securely connect your account, and we'll handle the entire cancellation process. It's fast, easy, and saves you the headache.
Frequently Asked Questions about Showmax
Can I unsubscribe from Showmax anytime?
Can I get a refund from Showmax if I forgot to cancel?
How do I know my Showmax subscription is cancelled?
How long does it take for Showmax to cancel?
What else should I know before I cancel my Showmax subscription?
How do I raise a complaint to Showmax?
How does Pine AI work with Showmax to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
