Elysium Health, established in 2014, sells longevity supplements like Basis, but with plans ranging from $40 to $60 per month, the cost might age you faster than the science helps. Maybe you tried the Bryan Johnson "Blueprint" lifestyle but realized swallowing endless pills isn't for you. It happens. You can save up to $720 annually by cancelling. Visit Elysium Health to stop the charges. However, Trustpilot data highlights a "Poor" rating, citing "impossible cancellation" loops and "unauthorized charges" as frequent headaches. With numerous total complaints in the last 3 years focusing on billing glitches and shipping delays, you aren't alone in wanting out. Follow this guide to navigate the confusing menus and cancel for good.
How to Cancel Elysium Health on Desktop
Most users manage their subscriptions directly through the website. It is the most reliable method.
1 Log into your account
Go to the Elysium Health website and log in. You will need the email and password you used when you bought that first bottle of Basis.
2 Access Account Settings
Click on the Profile Icon in the top right corner of the screen. Select Account Settings from the dropdown menu. If the site is loading slowly, refresh. It happens a lot.
3 Manage Subscription
Look for the Your Subscriptions section. Click on Manage Subscription next to the active product you want to dump.
4 Turn off Auto-Refills
Scroll down to find the cancellation option. It is often labeled as Turn Off Auto-Refills or Cancel Subscription. They might ask you to pause instead. Just click confirm to fully cancel.
How to Cancel Elysium Health on iPhone (iOS)
If you purchased directly from the website, you cannot cancel via the Apple Settings app. You must use the mobile browser.
1 Open Safari
Since Elysium Health does not typically use Apple ID subscriptions, you must use the browser. Open Safari and go to elysiumhealth.com.
2 Sign In
Tap the Menu (three lines) or profile icon to log in. Enter your credentials.
3 Navigate to Subscriptions
Tap on your account profile. Select Subscriptions or Account Settings.
4 Cancel the Plan
Find the active shipment plan. Tap Manage and then select Cancel or Disable Auto-Refill. You might have to scroll past a few "Are you sure?" prompts.
How to Cancel Elysium Health on Android
Android users also need to use the web portal. The app (if you have the Index app) usually redirects you to the web for billing anyway.
1 Launch Chrome
Open your browser and head to the Elysium Health homepage.
2 Access Your Profile
Log in to your account. Tap the user icon in the navigation bar.
3 Locate Subscription Settings
Select Manage Subscriptions. This page can be glitchy on mobile, so request the "Desktop Site" via Chrome settings if the buttons don't load.
4 Finalize Cancellation
Select the subscription you want to end. Tap Cancel Subscription. Confirm your choice to stop future billing.
Cancel by Email or Phone
If the website buttons are hiding from you (a common complaint), you can try contacting them directly.
- Email: Send a request to
[email protected]. Include your order number and email address. Ask for a confirmation number. - Phone: You can try texting or calling 888-220-6481.
Note: Email responses can take 24-48 hours. If your renewal is tomorrow, this method is risky.
What is Elysium Health Cancellation Policy
Elysium Health requires you to cancel before your next shipment processes. Once an order generates, they generally do not offer refunds. Period. According to their terms, if you are on a prepaid plan (like the 6-month or 12-month bundles), cancelling only stops the next renewal. It does not refund the remaining months you already paid for. Users on Trustpilot frequently complain that they cancelled "too late" by just a few hours and got stuck with another $60 bottle. Don't wait until the last day.
Having Trouble Cancelling Your Elysium Health Subscription?
Stuck in a loop? You aren't the only one.
- Check your login: Ensure you are using the email associated with the order, not your Apple ID email (unless you used "Hide My Email").
- Use a Desktop: The mobile site is notoriously finicky. Log in from a laptop if the cancel button is missing.
- Check for "Skipped" months: Sometimes you might have just skipped a month instead of cancelling. Double-check your status says "Inactive."
- Contact Support: If the button is gone, email
[email protected]immediately to create a paper trail.
Subscription Plans and Pricing (2025)
| Plan Type | Cost | Billing Frequency | Savings |
|---|---|---|---|
| Monthly Plan | $60.00 | Every Month | None |
| 6-Month Prepaid | $270.00 | Every 6 Months | ~$45/mo |
| 12-Month Prepaid | $480.00 | Annually | ~$40/mo |
| Index (Test) | ~$299 | One-time | N/A |
How Pine AI Can Help You Cancel Your Elysium Health Subscription
With longevity trends shifting away from expensive pills to whole foods in 2025, it is a great time to cut this $60 monthly expense. Pine AI makes it effortless.
- Step 1: Let's get started to cancel Elysium Health - Simply tell us you want to cancel Elysium Health. We will ask for a few account details to locate your subscription.
- Step 2: Pine gets to work - We navigate the confusing dashboard, handle the email exchanges, and ensure the "auto-refill" is actually off. We don't just suggest it; we finish it.
- Step 3: You're free from Elysium Health - The shipments stop and you save money. No retention offers, no "pause" tricks, just a confirmed result.
Frequently Asked Questions about Elysium Health
Can I unsubscribe from Elysium Health anytime?
Can I get a refund from Elysium Health if I forgot to cancel?
How do I know my Elysium Health subscription is cancelled?
How long does it take for Elysium Health to cancel?
What else should I know before I cancel my Elysium Health subscription?
How do I raise a complaint to Elysium Health?
How does Pine AI work with Elysium Health to cancel my subscription?
