Ello, the AI reading coach established in 2019, promised to help your child read, but maybe you are just tired of the screen time battles. With plans costing from $12.99 to $119.99, cancelling can save you up to $120 annually. You can cancel via iOS, Android, or desktop. Visit Ello at ello.com. Much like the recent viral TikTok debates about "iPad kids" losing focus, sometimes analog books are just better. Trustpilot reviews show a 2.8-star average, with users frequently flagging "impossible cancellation flows" and "ignored support tickets." Pissed Consumer data highlights a spike in "unauthorized charges" complaints over the last 3 years. If you are done with the glitches and billing headaches, here is how to stop the payments.
How to Cancel Ello on iPhone (iOS)
If you signed up through the App Store, you must cancel through Apple. Deleting the app does absolutely nothing.
1 Open Settings
Grab your iPhone and tap the grey Settings gear icon on your home screen. It is usually on the first page.
2 Tap Your Name
Click on your Apple ID name at the very top of the list. It should have your profile picture next to it.
3 Select Subscriptions
Tap the Subscriptions tab. It is usually the fourth option down. If you do not see it, check 'Media & Purchases' instead.
4 Find Ello
Scroll through your list of active subscriptions until you see Ello. Tap on it to open the details page.
5 Cancel Subscription
Hit the red Cancel Subscription button at the bottom. If you only see 'Renew' options, it is already cancelled.
How to Cancel Ello on Android
Android users often get confused here. You have to go through the Play Store, not the Ello app settings.
1 Open Google Play
Launch the Google Play Store app on your phone or tablet. Make sure you are signed into the correct Google account.
2 Tap Profile Icon
Tap your profile picture in the top right corner of the screen to open the main menu.
3 Payments and Subscriptions
Select Payments & subscriptions from the list, then tap on Subscriptions.
4 Select Ello
Find Ello in your list of active apps. If it is not there, you might have subscribed via the website directly.
5 Cancel Subscription
Tap Cancel subscription at the bottom. Follow the on-screen prompts to confirm you really want to leave.
How to Cancel Ello on Desktop (Website)
If you signed up directly on their site to avoid Apple tax, you need to cancel here. The mobile app usually hides this button.
1 Log In
Go to the Ello website and log into your Parent Account. You cannot do this from the child profile.
2 Go to Settings
Look for the Settings or Parent Dashboard link, usually found in the top right corner or sidebar.
3 Manage Subscription
Find the section labeled Billing or Manage Subscription. This might redirect you to a Stripe portal.
4 Cancel Plan
Click Cancel Subscription. You will likely have to click through a few 'Are you sure?' screens before it finalizes.
Having Trouble Cancelling Your Ello Subscription?
Still seeing charges? It happens more than you think. Here are a few things to check:
- Check the Source: Look at your bank statement. Does it say "Apple," "Google," or "Ello"? That tells you where you actually bought it.
- Try Desktop: Mobile sites are glitchy. Log in from a laptop or use "Request Desktop Site" on your phone browser.
- Email Support: If the buttons are missing, email their support immediately to create a paper trail. Mention "cancellation request" in the subject line.
- Hidden Accounts: Did your partner sign up with their email? Check other email addresses you might have used.
Subscription Plans and Pricing (2025)
| Plan | Price | Details |
|---|---|---|
| Monthly | $12.99 / mo | Billed monthly, cancel anytime. |
| Annual | $119.99 / yr | Billed once a year. Best value but harder to refund. |
| Family | Varies | Pricing depends on number of child profiles. |
How Pine AI Can Help You Cancel Your Ello Subscription
With subscription fatigue hitting an all-time high in 2025, getting rid of unused apps like Ello is a smart move for your wallet. Pine AI makes it effortless.
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Step 1: Let's get started to cancel Ello Simply tell us you want to cancel Ello. We will ask for a few basic details to locate the account.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold if necessary, and handle the awkward retention tactics. We don't just suggest it; we finish it.
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Step 3: You're free from Ello The payments stop and you get your time back. No "please stay" offers, no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Ello
Can I unsubscribe from Ello anytime?
Can I get a refund from Ello if I forgot to cancel?
How do I know my Ello subscription is cancelled?
How long does it take for Ello to cancel?
What else should I know before I cancel my Ello subscription?
How do I raise a complaint to Ello?
How does Pine AI work with Ello to cancel my subscription?
