Thinking of leaving Ello? You're not alone. Ello started back in 2014 as the ad-free, artist-friendly social network. It was a cool idea. But maybe the novelty wore off, or you're just cleaning up your digital life. With subscriptions ranging from $5 to $15, you can save up to $180 a year by cancelling. This guide covers how to cancel on desktop, iOS, and Android. Honestly, with all the recent chatter about artists leaving other platforms over AI art drama, you'd think Ello would be booming, but sometimes an app just doesn't stick. Let's get it cancelled.
How to Cancel Ello on iPhone (iOS)
If you signed up for Ello through the App Store, your subscription is managed by Apple. It's a bit of a maze, but here’s how to get it done.
1 Open Your iPhone Settings
Find and tap the gray Settings icon on your home screen. It's the one with the gears.
2 Tap Your Apple ID
Your name and profile picture are right at the top. Tap on it to access your Apple ID, iCloud, and other settings.
3 Select Subscriptions
On the next screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions tied to your Apple account.
4 Find and Cancel Ello
Scroll through the list until you find the Ello subscription. Tap on it, then press the Cancel Subscription button. You'll have to confirm your choice, and you're done. Apple will send a confirmation email, eventually.
How to Cancel Ello on Android
For Android users, your Ello subscription is handled through the Google Play Store. The process is straightforward, if you know where to look.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. Make sure you're signed into the correct Google account that you used to subscribe.
2 Access Your Profile Menu
Tap on your profile icon in the top-right corner of the screen. This opens up a menu with several options.
3 Navigate to Payments & Subscriptions
From the menu, select Payments & subscriptions. Then, on the next screen, tap Subscriptions.
4 Locate the Ello Subscription
You'll see a list of all your active subscriptions. Find Ello in this list and tap on it.
5 Cancel the Subscription
At the bottom of the screen, you'll see an option to Cancel subscription. Tap it and follow the on-screen prompts to confirm. Honestly, they bury this option pretty deep.
How to Cancel Ello on Desktop or Laptop
Canceling directly on the Ello website is often the easiest method, as it cuts out the middleman (like Apple or Google).
1 Log In to Your Ello Account
Go to the official Ello website in your web browser and log in with your username and password.
2 Go to Your Account Settings
Once logged in, click on your profile icon or avatar. Look for a link or button that says Settings or Account and click it.
3 Find the Billing or Subscription Section
Inside your settings, search for a tab labeled Subscription, Billing, or Manage Plan. This is where your payment information is stored.
4 Cancel Your Plan
You should see your current plan details with an option to Cancel Subscription or Downgrade to Free. Click this link and follow any final confirmation steps. This is usually the most direct way to cancel.
Before You Cancel: What You Should Know
Before you hit cancel, keep a few things in mind:
- Data and Profile: Canceling your subscription typically won't delete your Ello profile or posts. You'll just revert to the free version of the service.
- Refunds: Don't expect a refund for the current billing period. If you cancel, you usually get to use the premium features until the period ends, but you won't get any money back for unused time.
- Pausing: Ello does not currently offer an option to pause your subscription. You either have it or you don't.
Having Trouble Cancelling Your Ello Subscription?
Sometimes things just don't work. If the cancel button seems to be missing or you're running into errors, here are a few things to try:
- Check Third-Party Billing: Did you sign up through Apple or Google? You must cancel through them, not the Ello website. This trips a lot of people up.
- Use a Desktop: Mobile websites can be buggy. Try logging into your account on a desktop or laptop computer. The full website version often has more reliable options.
- Clear Your Cache: Sometimes old data stored in your browser can cause issues. Clear your browser's cache and cookies, or try using an incognito window to log in and cancel.
- Contact Support: If all else fails, you'll have to contact Ello's customer support directly. Be prepared for a potential wait, but they can manually cancel the subscription for you.
Subscription Plans and Pricing (2025)
| Plan | Price per Month | Details |
|---|---|---|
| Ello Free | $0 | Standard ad-free experience, basic profile customization, and community access. |
| Ello Plus | $4.99 | Everything in Free, plus advanced profile analytics, larger file uploads, and an exclusive profile badge. |
How Pine AI Can Help You Cancel Your Ello Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We securely connect to your services and cancel them for you in just a few clicks. Save time, avoid unwanted charges, and let us manage the hassle. It's fast, easy, and free.
Frequently Asked Questions about Ello
Can I unsubscribe from Ello anytime?
Can I get a refund from Ello if I forgot to cancel?
How do I know my Ello subscription is cancelled?
How long does it take for Ello to cancel?
What else should I know before I cancel my Ello subscription?
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How does Pine AI work with Ello to cancel my subscription?
David Jon-Goldstein
Senior Finance and Business Writer
David Jon-Goldstein leads on all topics finance and business content at Pine AI. Previously a Senior Finance Analyst, with over 15 years of experience in finance, and as a former CFA Charterholder, David specializes in breaking down complex investment vehicles, corporate spending, and SaaS financial models. His analysis, featured in leading finance papers, he has helped individuals and businesses navigate financial agreements and optimize their spending for maximum growth.
