Can I unsubscribe from Elephant Learning anytime?

Yes, you can cancel whenever you want. Just know you won't get a refund for the current billing period. You'll keep access until the day your next payment was due.

Can I get a refund from Elephant Learning if I forgot to cancel?

Nope. It's super unlikely. Like most subscription services, they put the responsibility on you to cancel on time. Don't expect any money back if you forgot.

How do I know my Elephant Learning subscription is cancelled?

You should get a confirmation email. If not, go back to your account's billing section. It should say 'Expires on [Date]' instead of 'Renews on [Date]'. That's how you know it worked.

How long does it take for Elephant Learning to cancel?

The cancellation is instant. It's done. Your access just continues until your current paid-for period ends.

What else should I know before I cancel my Elephant Learning subscription?

Definitely check out the 'pause' option first. It's a great feature if you think you might come back. Also, double-check your bank statement next month just to be absolutely sure you weren't charged again.

How do I raise a complaint to Elephant Learning?

Your best bet is to email their support team directly at support@elephantlearning.com. Be clear and include your account details. Emailing creates a paper trail, which is always a good idea.

How to Cancel Your Elephant Learning Subscription (2025)

How to Cancel Elephant Learning on iPhone (iOS)

If you signed up for Elephant Learning through the App Store, your subscription is managed directly by Apple. You'll need to cancel it through your iPhone or iPad settings.

1 Open the Settings App

Find and tap the gray gear icon on your iPhone's home screen to open Settings.

2 Tap Your Apple ID

Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and other media settings.

3 Select Subscriptions

On the Apple ID screen, tap on the Subscriptions option. This will show you all active and expired subscriptions linked to your Apple account.

4 Find and Cancel Elephant Learning

Scroll through the list to find the Elephant Learning subscription. Tap on it, then select Cancel Subscription. You'll need to confirm your choice. Apple handles the rest.

How to Cancel Elephant Learning on Android

For users who subscribed via the Google Play Store, cancellation is handled through your Google account, not the Elephant Learning app itself.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. It's the primary place for managing app-based subscriptions.

2 Access Your Profile

Tap on your profile icon or initial in the top-right corner of the screen.

3 Go to Payments & Subscriptions

From the menu that appears, select Payments & subscriptions. This is where Google keeps track of all your recurring charges.

4 Manage Your Subscriptions

Tap on Subscriptions to see a list of all your active services. Find Elephant Learning in this list.

5 Cancel the Subscription

Tap on Elephant Learning and then select the Cancel subscription option. Follow the prompts to confirm, and you're all set. Google will stop the payments.

How to Cancel Elephant Learning on Desktop or Laptop

This is the most direct way to cancel if you signed up on their website. It's often easier than dealing with app stores.

1 Visit the Elephant Learning Website

Open your web browser and go to the official Elephant Learning website. Click the Login button, which is usually at the top right.

2 Log Into Your Account

Enter the email address and password you used when you first signed up for the service.

3 Navigate to Account Settings

Once logged in, look for your name, a profile icon, or a menu. Click on it and find a link for Account, Billing, or Subscription.

4 Find the Cancel Option

In your account or billing section, there should be an option to manage your subscription. Look for a button or link that says Cancel Subscription. Honestly, sometimes they hide this link, so look carefully.

5 Confirm Your Cancellation

The site will likely ask you why you're leaving or offer you a discount to stay. You'll need to click through these prompts to finalize the cancellation. Don't close the page until you see a confirmation message.

Cancel Elephant Learning by Email

If you can't cancel online or just prefer to have a written record, you can email their support team.

Email Address: [email protected]
What to Include: Make sure to provide the full name and email address associated with your account. It's also helpful to state your reason for cancellation to speed things up.

Be aware that email cancellations aren't instant. It might take a business day or two for them to process your request, so do this a few days before your renewal date to be safe.

Before You Cancel: What You Should Know

Refund Policy: Elephant Learning does not offer refunds for subscriptions. If you cancel, you will retain access until the end of your current paid billing period, but you won't get any money back for unused time.
Data Deletion: When your subscription expires, you will likely lose access to your child's progress reports and learning history. If this data is important to you, consider taking screenshots before your access ends.
Pausing Subscription: Currently, Elephant Learning does not offer an option to pause your subscription. You can only cancel it and sign up again later if you choose to return.

Having Trouble Cancelling Your Elephant Learning Subscription?

It can be frustrating when cancellation doesn't go smoothly. Here are a few things to try:

Check Your Billing Source: Did you sign up through the Apple App Store or Google Play? If so, you must cancel through that platform. You can't cancel an app store subscription on the Elephant Learning website.
Use a Computer: Sometimes, the mobile version of a website is buggy. Try logging into your account on a desktop or laptop computer. This solves the problem more often than you'd think.
Clear Your Browser Cache: Old data stored in your browser can cause issues. Try clearing your cache and cookies or using an incognito/private browsing window to log in and cancel.
Contact Support Directly: If all else fails, email their support team at [email protected]. Explain the issue you're having and ask them to cancel the subscription for you manually.

Subscription Plans and Pricing (2025)

Plan	Price (USD)	Billing Cycle	Details
All-Access	$35	Monthly	Access for up to 3 students, gamified learning, real-time progress reports.
All-Access	$87	Quarterly	Same as monthly but billed every 3 months, offering a slight discount.
All-Access	$240	Annually	Best value plan, billed once per year. Includes all features for up to 3 students.

How Pine AI Can Help You Cancel Your Elephant Learning Subscription

Tired of navigating confusing menus and follow-up emails? Pine AI can cancel your Elephant Learning subscription for you. It's fast, secure, and saves you the headache. Let our experts handle the cancellation process so you can move on.

Frequently Asked Questions about Elephant Learning

Emma Sullivan

EdTech and Media Writer

Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.