Founded in 2005, Carbonite provides cloud backup services, but recent tech headaches might feel like that global IT outage everyone panicked about. Plans range from $4.99 to $149.99, meaning you could save up to $149.99 by cancelling. Visit Carbonite. Available on desktop, iOS, and Android. Pissed Consumer highlights over 300 complaints in the last 3 years, mostly citing "poor customer service" and "billing issues" following the OpenText acquisition. Maybe you just wanted to back up one project. It happens. Whether you are facing price hikes or technical glitches, this guide helps you stop the auto-renewal now.
How to Cancel Carbonite on Desktop or Laptop
Most users manage their Carbonite subscription directly through the web portal. This is the most reliable method.
1 Log in to Your Account
Go to the Carbonite website and log in. If you forgot your password, reset it first because you cannot cancel without access.
2 Access Subscription Information
Click on My Account or your username in the top corner. Select Subscription Information from the dropdown menu or dashboard tabs.
3 Disable Auto-Renewal
Locate the specific computer or plan you want to stop. Click Turn off auto-renewal. You might have to confirm this choice on a secondary pop-up screen to ensure the charge doesn't go through next year.
How to Cancel Carbonite on iPhone (iOS)
If you purchased Carbonite through the App Store, you must cancel via Apple.
1 Open Settings
Tap the grey Settings gear icon on your home screen. Do not open the Carbonite app itself.
2 Tap Your Apple ID
Tap your name at the very top of the Settings menu.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, check under Media & Purchases.
4 Cancel Subscription
Find Carbonite in the list. Tap it, then tap Cancel Subscription. If you only see "Renew," it is already cancelled.
How to Cancel Carbonite on Android
For subscriptions started via the Google Play Store, follow these steps.
1 Open Google Play Store
Launch the Google Play Store app on your device.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Navigate to Payments
Tap Payments & subscriptions and then select Subscriptions.
4 Cancel Carbonite
Select Carbonite from the list. Tap Cancel subscription and follow the on-screen confirmation instructions.
What is Carbonite Cancellation Policy
Carbonite generally operates on an auto-renewal basis. If you do not turn off auto-renewal before your subscription expiration date, they will charge you for the next term (usually a full year). Refunds are rare. According to their terms, they typically do not offer pro-rated refunds for unused time if you cancel mid-cycle. You keep access until the paid period ends. Many users on Trustpilot complain about missing the renewal window by a single day and being denied a refund. It is strict.
Before You Cancel Carbonite: What You Should Know
Make sure you have downloaded your data. Once your subscription expires, Carbonite may permanently delete your backed-up files after a short grace period (often 30 to 60 days). There is no "pause" option; you are either subscribed or you are not. If you are switching services, ensure your new backup is fully complete before cutting ties here.
Having Trouble Cancelling Your Carbonite Subscription?
If the buttons aren't working, check these common issues:
- Bought via Best Buy/Geek Squad? If you bought Carbonite in a store or via Geek Squad, you cannot cancel on the Carbonite website. You must contact Best Buy support directly.
- Browser Issues: Try using Incognito mode or a different browser. The site can be glitchy with ad blockers.
- Forgot Login: You need to reset your password to access the cancellation settings.
- Contact Support: If all else fails, you have to call their support line, though wait times can be long.
Subscription Plans and Pricing (2025)
| Plan Name | Annual Price (Approx) | Monthly Equivalent | Details |
|---|---|---|---|
| Safe Basic | $83.99/yr | ~$6.99/mo | 1 Computer, Unlimited Cloud |
| Safe Plus | $119.99/yr | ~$9.99/mo | Includes External Hard Drive Backup |
| Safe Prime | $149.99/yr | ~$12.49/mo | Courier Recovery Service included |
How Pine AI Can Help You Cancel Your Carbonite Subscription
With cloud storage prices fluctuating and tech support becoming harder to reach in 2025, cancelling Carbonite is a smart move to stop unnecessary annual drains on your wallet. Pine AI makes this annoying chore vanish.
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Step 1: Let's get started to cancel Carbonite Simply tell us that you want to cancel your subscription with Carbonite, and we'll ask for some account details to get started.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it's actually cancelled. We don't just suggest it; we finish it.
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Step 3: You're free from Carbonite The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Carbonite
Can I unsubscribe from Carbonite anytime?
Can I get a refund from Carbonite if I forgot to cancel?
How do I know my Carbonite subscription is cancelled?
How long does it take for Carbonite to cancel?
What else should I know before I cancel my Carbonite subscription?
How do I raise a complaint to Carbonite?
How does Pine AI work with Carbonite to cancel my subscription?
