Birchbox, established in 2010, started the beauty box trend but recently feels like the Fyre Festival of subscriptions with massive shipping delays. Plans cost $17 to $20 monthly, meaning you save up to $240 annually by quitting. Whether you use iOS, Android, or desktop, visit birchbox.com to stop the charges. Trustpilot data is brutal, showing a 1.3-star rating with users screaming about "items never arriving" and "zero customer support." The Better Business Bureau logs over 500 complaints in the last 3 years, mostly regarding billing for boxes that never ship. With recent price hikes and ghosting allegations, cancelling is the only safe bet.
How to Cancel Birchbox on iPhone (iOS)
If you subscribed through the App Store, this is the only way to kill the auto-renewal. Deleting the app does nothing.
1 Open Settings
Tap the grey Settings gear icon on your home screen. If you can't find it, just swipe down and search for it.
2 Tap Your Name
Click your Apple ID name at the very top of the list. It's the first thing you see.
3 Select Subscriptions
Tap Subscriptions. If you don't see Birchbox listed here, you definitely signed up directly through their website, so skip to the desktop guide.
4 Cancel Subscription
Tap the Birchbox icon and select Cancel Subscription. You might have to confirm it again. If the button isn't there, it's likely already cancelled.
How to Cancel Birchbox on Android
Android users who paid via Google Play must cancel here. If you paid with a credit card directly on the site, these steps won't work.
1 Open Google Play Store
Launch the Play Store app. Make sure you are signed into the correct Google account used for the purchase.
2 Tap Profile Icon
Hit your profile picture in the top right corner.
3 Go to Payments & Subscriptions
Select Payments & subscriptions and then tap on Subscriptions.
4 Select Birchbox and Cancel
Find Birchbox in the list. Tap it and hit Cancel subscription. Follow the prompts to confirm.
How to Cancel Birchbox on Desktop
This is the most common method. However, the website is notoriously glitchy lately, so you might need to refresh a few times.
1 Log In
Go to the Birchbox website and log into your account. You might need to reset your password if it's been a while.
2 Go to Account Settings
Hover over your name in the top right corner and click Account Settings from the dropdown menu.
3 Find Subscriptions
Look for the Subscriptions section. It is usually under a tab labeled 'My Box' or 'Billing'.
4 Turn Off Auto-Renewal
Click Cancel Subscription or Turn Off Auto-Renewal. They might try to offer you a discount or pause option. Ignore it and confirm the cancellation.
Cancel by Email (Recommended)
Given the recent technical issues with the Birchbox website, many users report the cancel button is missing entirely. If you cannot cancel online, you must email them immediately.
Email: [email protected]
Tip: Send the email with the subject line "CANCELLATION REQUEST - [Your Name]" and include your account email and shipping address. Keep a screenshot of the sent email for your records in case they keep charging you.
What is Birchbox Cancellation Policy
Birchbox has a strict cutoff. You must cancel by the 1st of the month to avoid being billed for that month's box. If you cancel on the 2nd, you are paying for one last box whether you want it or not.
Also, if you signed up for a 3, 6, or 12-month commitment, you cannot cancel mid-term to get a refund. Cancelling only stops the next renewal cycle. You are stuck receiving (or waiting for) the remaining boxes in your term. It is frustrating, but that is the contract.
Having Trouble Cancelling Your Birchbox Subscription?
If the website is crashing or the button is greyed out, try these fixes:
- Use a Desktop: The mobile site is often broken. Log in from a laptop.
- Check Third-Parties: Did you sign up via Amazon or a bundle? You have to cancel there.
- Clear Cache: Sometimes the 'Cancel' button is hidden by old browser data. Clear your cookies and refresh.
- Block Payments: If they ignore your cancellation email, contact your bank to stop future charges.
Subscription Plans and Pricing (2025)
| Plan Type | Monthly Cost | Commitment | Details |
|---|---|---|---|
| Monthly Plan | $17 - $20 | None | Cancel anytime before the 1st of the month. |
| 3-Month Plan | ~$16/mo | 3 Months | Pre-paid or committed. No refunds mid-term. |
| 12-Month Plan | ~$15/mo | 1 Year | Lowest rate, but locked in for a full year. |
How Pine AI Can Help You Cancel Your Birchbox Subscription
With Birchbox's recent shipping disasters and ghosting allegations dominating social media in 2024, there has never been a better time to jump ship. Pine AI makes sure you don't get stuck paying for boxes that never arrive.
Step 1: Let's get started to cancel Birchbox Tell us you want to quit Birchbox. We just need a few account details to locate your subscription.
Step 2: Pine gets to work We navigate the glitchy website, send the necessary emails, and handle the awkward support interactions so you don't have to. We don't just suggest it; we finish it.
Step 3: You're free from Birchbox The charges stop. You get your money back. No more waiting for tracking numbers that don't exist, just a confirmed "one-and-done" result.
Frequently Asked Questions about Birchbox
Can I unsubscribe from Birchbox anytime?
Can I get a refund from Birchbox if I forgot to cancel?
How do I know my Birchbox subscription is cancelled?
How long does it take for Birchbox to cancel?
What else should I know before I cancel my Birchbox subscription?
How do I raise a complaint to Birchbox?
How does Pine AI work with Birchbox to cancel my subscription?
