DTE Energy serves approximately 2.2 million electric customers and 1.3 million natural gas customers in Southeast Michigan. If you are behind on your DTE bill, Michigan law provides significant protections including a winter moratorium and special protections for senior citizens.
DTE Energy payment options
Standard payment plan
DTE offers installment plans to spread past-due balances over several months. Call 800-477-4747 or set one up online at dteenergy.com.
Shutoff Protection Plan
DTE's Shutoff Protection Plan is designed for income-eligible customers. It offers more flexible terms and may include reduced down payments and extended repayment periods.
Budget billing (Budget Wise)
DTE's Budget Wise plan averages your annual costs across 12 equal monthly payments to eliminate seasonal bill spikes.
Michigan disconnection rules
- 14-day written notice required before disconnection
- No weekend or holiday shutoffs without same-day reconnection capability
- Winter protection period: November 1 through March 31
- Senior protection: Customers 62 and older are protected from disconnection during the winter period regardless of income
- Medical protections: A medical certificate can delay disconnection
Assistance programs
Michigan Energy Assistance Program (MEAP)
MEAP provides emergency assistance to help income-eligible households pay energy bills. Contact your local Community Action Agency to apply.
LIHEAP Michigan
Low Income Home Energy Assistance Program grants are available through local agencies. Call 211 or visit michigan.gov for information.
DTE Energy Low Income Self-Sufficiency Plan (LSP)
DTE offers income-eligible customers reduced rates through the LSP program. Qualifying customers pay a percentage of their income toward energy costs.
How to file an MPSC complaint against DTE
If DTE refuses a reasonable payment arrangement or violates disconnection rules:
- Phone: 800-292-9555
- Online: michigan.gov/mpsc
- Include: Your DTE account number, timeline of events, and requested resolution
The Michigan Public Service Commission will investigate and mediate the dispute. Filing is free and can result in DTE offering better terms than initially presented.
Quick action checklist
- Call DTE at 800-477-4747 and request a payment plan
- Ask about the Shutoff Protection Plan if income-eligible
- Apply for MEAP or LIHEAP through your local Community Action Agency
- If DTE refuses, file an MPSC complaint at 800-292-9555
- If you are 62 or older, remind DTE of Michigan's senior winter protection
Bottom line
DTE Energy must follow Michigan's disconnection rules, and the MPSC complaint is your strongest tool when DTE is not cooperating. If you are a senior citizen, your winter protections apply regardless of income. For everyone else, the winter moratorium from November through March gives you time to set up a plan and apply for assistance.
