Easily cancel your Zoom subscription on any device. Follow our step-by-step guide for iOS, Android, and desktop to avoid future charges. Simple and fast.
How to Cancel Zoom on Desktop or Laptop
The most reliable way to cancel your Zoom subscription is through their web portal on a desktop or laptop computer. The mobile apps often redirect you here anyway.
1 Sign In to the Zoom Web Portal
Open your web browser and go to the official Zoom website. Click on Sign In and enter your account credentials. This has to be done on the website, not the desktop app.
2 Navigate to Account Management
Once you're logged in, look for your profile icon in the top right corner. Click on it and select Admin from the dropdown menu. If you don't see 'Admin', you might just need to go to your personal Account Profile.
3 Go to Billing
In the navigation menu on the left, find and click on Account Management, then select Billing. Honestly, they move this around sometimes, so you might have to poke around a bit. It's usually under a name like 'Plans and Billing' or just 'Billing'.
4 Find Your Current Plan
You should now see your current subscription plan details. Look for a tab or section called Current Plans. Here you'll see what you're paying for and when it renews.
5 Cancel Subscription
Next to your active plan, you should see an option to Cancel Subscription. Click on it. It's sometimes a small link, so look carefully.
6 Confirm Your Cancellation
Zoom will ask you why you're leaving. You can provide a reason or just skip it. Follow the final prompts to confirm the cancellation. You should receive a confirmation email shortly after.
How to Cancel Zoom on iPhone (iOS)
If you signed up for Zoom through the Apple App Store, you have to manage the subscription through your iPhone's settings. It's an Apple thing, not a Zoom thing.
1 Open the Settings App
Find and tap the gray Settings icon on your iPhone's home screen. You cannot cancel an App Store subscription from within the Zoom app itself.
2 Tap Your Apple ID
At the very top of the Settings screen, tap on your name and profile picture to access your Apple ID settings.
3 Select Subscriptions
On the Apple ID page, tap on Subscriptions. This will show you all the active and expired subscriptions linked to your Apple account.
4 Find and Select Zoom
Scroll through the list to find your Zoom subscription and tap on it to see the details.
5 Tap 'Cancel Subscription'
At the bottom of the page, you'll see a red Cancel Subscription button. Tap it and then confirm your choice. Your subscription will remain active until the end of the current billing period.
How to Cancel Zoom on Android
For subscriptions made through the Google Play Store, you must cancel it there. Trying to cancel through the Zoom website won't work if Google manages your billing.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. Make sure you are signed into the Google account you used to purchase the subscription.
2 Access Your Subscriptions
Tap on your profile icon in the top-right corner of the screen. A menu will pop up.
3 Go to Payments & subscriptions
From the menu, select Payments & subscriptions. Then, on the next screen, tap on Subscriptions.
4 Find the Zoom Subscription
You'll see a list of all your active subscriptions through Google Play. Find Zoom in this list and tap on it.
5 Cancel the Subscription
On the 'Manage subscription' screen, tap the Cancel subscription button at the bottom. Google will ask for a reason, which you can choose to answer or decline. Follow the prompts to finalize the cancellation.
Cancel Zoom by Phone or Chat
If you're having trouble with the online portal, you can try contacting Zoom support directly.
- Live Chat: You can access their support chat on the Zoom website. This is often faster than calling, but you might be talking to a bot at first.
- Phone: Phone support is primarily for Business, Enterprise, or Education accounts. Pro users are usually directed to web support. You can find the phone number by logging into your account and navigating to the support section. Be prepared for a potential wait.
Before You Cancel: What You Should Know
- Refunds: Zoom does not typically offer refunds for subscriptions that have already been paid, even if you cancel shortly after a renewal. You will retain access to paid features until the end of your billing period.
- Data and Recordings: When you cancel, your account reverts to a free 'Basic' plan. Be aware that the Basic plan has lower cloud storage limits. If your saved cloud recordings exceed the free limit, you could lose access to them. It's a good idea to download any important recordings before your plan expires.
- Pausing Subscription: Zoom does not offer an option to pause your subscription. You can only cancel it and then re-subscribe later if you need to.
Having Trouble Cancelling Your Zoom Subscription?
It can be frustrating when you can't find the cancel button. Here are a few common issues and solutions:
- Can't Find the Cancel Button? If you are part of a larger account, you may not have the necessary permissions to cancel. Only the account owner or an administrator can cancel a subscription. You'll need to contact them.
- Billed Through a Third Party: As mentioned, if you subscribed through the Apple App Store or Google Play Store, you MUST cancel through those platforms. The option won't appear on the Zoom website.
- Browser Issues: Sometimes web pages just act weird. Try clearing your browser's cache and cookies, or open an incognito/private window and log in to Zoom again. This solves a surprising number of problems.
- Contact Support Directly: When all else fails, contact Zoom's support team. They can manually process the cancellation for you, though it might take a bit more time.
Subscription Plans and Pricing (2025)
| Plan | Price (per user/month) | Details |
|---|---|---|
| Basic | Free | Host meetings up to 40 minutes with up to 100 attendees. |
| Pro | $15.99 | No meeting time limits, 5 GB cloud storage, social media streaming. |
| Business | $19.99 | For small businesses. Up to 300 attendees, company branding, managed domains. |
| Business Plus | $25.00 | All Business features plus 10 GB cloud storage, translated captions, and workspace reservation. |
| Enterprise | Custom Pricing | For large enterprises. Unlimited cloud storage and up to 1,000 attendees. |
How Pine AI Can Help You Cancel Your Zoom Subscription
Tired of navigating confusing menus just to cancel a subscription? Pine AI handles it for you. We cancel your Zoom subscription quickly and securely, saving you time and preventing unwanted charges. Let us deal with the hassle so you can get back to your day.
Frequently Asked Questions about Zoom
Can I unsubscribe from Zoom anytime?
Can I get a refund from Zoom if I forgot to cancel?
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
