So, you've finished binging 'Marry My Husband' on Viu and now the subscription is just sitting there. It happens. Viu, which launched back in 2015, is a go-to for Asian dramas and variety shows, but keeping a subscription you don't use is just burning cash. This guide will help you cancel your Viu Premium plan, which can range from $6.99 to $79.99, without any headaches. We cover how to cancel on desktop, iOS, and Android. By canceling, you could save up to $80 a year. Just cancel it.
How to Cancel Viu on iPhone (iOS)
If you subscribed to Viu through your iPhone or iPad, your subscription is managed by Apple, not directly by Viu. It's a common point of confusion, so follow these steps carefully.
1 Open the Settings App
Find and tap the gray gear icon for Settings on your iPhone's home screen. It's the central hub for managing your device and subscriptions.
2 Tap Your Apple ID
At the very top of the Settings screen, you'll see your name and profile picture. Tap on this banner to access your Apple ID, iCloud, and media settings.
3 Navigate to Subscriptions
On the Apple ID page, tap on Subscriptions. This will show you a list of all active and expired subscriptions linked to your Apple account. It can be a surprisingly long list.
4 Find and Select Viu
Scroll through the list until you find the Viu subscription. Tap on it to open the details and management options.
5 Cancel the Subscription
At the bottom of the screen, you'll see a red Cancel Subscription button. Tap it and confirm your choice. Apple will tell you the exact date your access will end. Make sure you see that confirmation.
How to Cancel Viu on Android
For Android users, your Viu subscription is likely handled through the Google Play Store. The process is straightforward, but the menus can sometimes feel a bit buried.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. This is where you manage all apps and subscriptions purchased through Google.
2 Access Your Profile
Tap on your profile icon or initial in the top-right corner of the screen. This will open a menu with various account options.
3 Go to Payments & Subscriptions
From the menu, select Payments & subscriptions. This section contains your purchase history, payment methods, and active subscriptions.
4 Select Subscriptions
Tap on Subscriptions to see a list of all your current recurring payments managed by Google Play. Find Viu in this list.
5 Cancel Your Viu Subscription
Tap on Viu, and then select Cancel subscription. Google will ask for a reason, which you can choose to answer or skip. Follow the prompts to confirm the cancellation.
How to Cancel Viu on Desktop or Laptop
Canceling directly on the Viu website is often the most direct route, but only if you originally subscribed there. If you can't find a cancel option, you probably subscribed through a mobile app.
1 Visit the Official Viu Website
Open your web browser and go to the official Viu website. This method only works if you signed up directly on their site, not through an app store.
2 Log In to Your Account
Click the Log In button, usually located in the top-right corner, and enter your credentials. If you've forgotten your password, now is the time to reset it.
3 Navigate to Your Profile or Account Settings
Once logged in, find your profile icon or name. Click on it and look for a menu option like My Profile, Account, or Subscription.
4 Find the Subscription Management Page
Within your account settings, there should be a section dedicated to your subscription plan. It might be labeled Manage Subscription or Viu Premium.
5 Cancel Your Subscription
Look for a Cancel Subscription or Turn off auto-renewal button or link. Click it and follow the on-screen instructions to confirm. Some users report having to click through an offer or two before the cancellation is final.
Cancel Viu by Email (If All Else Fails)
If you've tried everything and still can't cancel, contacting Viu's customer support via email is your last resort. It's not the fastest method, but it gets the job done.
- Find their support email: Look for a 'Contact Us' page on their website.
- Draft your email: Use a clear subject line like "Subscription Cancellation Request."
- Include your account details: Provide the email address associated with your Viu account and any other relevant identifiers to help them find your subscription.
Be prepared to wait a few business days for a response. Honestly, this should be your final option.
Before You Cancel: What You Should Know
- Keep Watching Until the End: After you cancel, you can continue to use your Viu Premium benefits until the end of the current billing cycle. Your access isn't cut off immediately.
- Refunds Are Unlikely: Viu, like most streaming services, does not offer prorated refunds if you cancel mid-month. If you've been charged for a new cycle, you've paid for that full period.
- Your Data Stays: Canceling your subscription doesn't delete your account. Your watch history and preferences will likely still be there if you decide to resubscribe later.
Having Trouble Cancelling Your Viu Subscription?
It can be frustrating when you can't find the cancel button. Here are a few common issues and how to solve them:
- Can't Find the Subscription? The most common problem is looking in the wrong place. If you can't find it on the Viu website, check your Apple Subscriptions (on iPhone) or Google Play Subscriptions (on Android). You can only cancel from the platform where you originally paid.
- Website Glitches: Sometimes websites just don't cooperate. Try logging in from a different web browser or using an incognito/private window. Clearing your browser's cache and cookies can also solve weird loading issues.
- Still Stuck? If you're completely stuck in a loop, it's time to contact Viu's customer support directly. Be persistent and provide them with your account details for a manual cancellation.
Subscription Plans and Pricing (2025)
| Plan | Price (Monthly) | Price (Annually) | Details |
|---|---|---|---|
| Viu Free | $0 | $0 | Access to a limited library of content with advertisements. Standard definition streaming. |
| Viu Premium | $7.99 | $79.99 (Save ~16%) | Ad-free viewing, access to all exclusive content, unlimited downloads, Full HD streaming, and TV casting. |
How Pine AI Can Help You Cancel Your Viu Subscription
Tired of navigating confusing menus just to cancel a subscription? Pine AI handles it for you. We securely access your account and process the cancellation, saving you time and the headache of finding that hidden 'cancel' button. Let us manage the annoying stuff so you don't have to.
Frequently Asked Questions about Viu
Can I unsubscribe from Viu anytime?
Can I get a refund from Viu if I forgot to cancel?
How do I know my Viu subscription is cancelled?
How long does it take for Viu to cancel?
What else should I know before I cancel my Viu subscription?
How do I raise a complaint to Viu?
How does Pine AI work with Viu to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
