Can I unsubscribe from Vidio anytime?

Yes, you can cancel your Vidio plan whenever you want. There are no contracts. You'll keep your premium access until your current billing period ends, so you don't lose out on time you've already paid for.

Can I get a refund from Vidio if I forgot to cancel?

Nope. Vidio's policy is pretty strict about this. They do not provide refunds for forgotten cancellations or for partial subscription periods. Once the charge goes through, that money is gone. Set a reminder!

How do I know my Vidio subscription is cancelled?

You should get a confirmation email right after you cancel. If you don't, go back to the subscription section on the website, Apple ID, or Google Play account. It should say 'Expires on [Date]' instead of 'Renews on [Date]'.

How long does it take for Vidio to cancel?

The cancellation itself is instant. Your account status changes immediately. However, your access to premium content will continue until the end of the billing cycle you've already paid for.

What else should I know before I cancel my Vidio subscription?

The most important thing is to remember *how* you signed up. Was it on their website, through the App Store, or Google Play? You have to cancel it from the same place. It's the number one reason people get stuck.

How do I raise a complaint to Vidio?

Your best bet is to contact their customer service directly through their official email at info@vidio.com. Be clear about your issue, include your account details, and attach any screenshots if you have them.

How to Cancel Your Vidio Subscription (2025)

How to Cancel Vidio on iPhone (iOS)

If you subscribed to Vidio through the App Store, your subscription is managed by Apple, not Vidio directly. It's a bit of a maze, but follow these steps to get it done.

1 Open the Settings App

Find and tap the gray gear icon on your iPhone's home screen to open Settings.

2 Tap Your Apple ID

Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and media settings.

3 Select Subscriptions

On the Apple ID screen, tap on the Subscriptions option. You'll see a list of all your active and expired subscriptions tied to your Apple account.

4 Find and Cancel Vidio

Scroll through the list to find Vidio. Tap on it, then select the Cancel Subscription button. You'll have to confirm your choice, but that's it. Apple will stop the renewal.

How to Cancel Vidio on Android

For Android users, your Vidio subscription is likely handled through the Google Play Store. The process is straightforward once you know where to look.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. It's the app you use to download games and other services.

2 Access Your Profile

Tap on your profile icon or initial in the top-right corner of the screen. This opens up your account menu.

3 Go to Payments & Subscriptions

From the menu, select Payments & subscriptions. Then, on the next screen, tap Subscriptions. Honestly, they bury this option pretty deep.

4 Locate and Cancel Vidio

Find Vidio in your list of active subscriptions and tap on it. At the bottom of the screen, you'll see an option to Cancel subscription. Tap it and follow the prompts to confirm.

How to Cancel Vidio on Desktop or Laptop

If you signed up directly on the Vidio website, this is the most direct way to cancel. It usually works better than trying to do it on a mobile browser.

1 Visit the Vidio Website and Log In

Open your web browser and go to the official Vidio website. Enter your credentials to log in to your account.

2 Navigate to Your Account Settings

Once logged in, look for your profile icon or name, usually in the top-right corner. Click on it and find a link for Account, Profile, or Settings.

3 Find the Subscription or Billing Page

Inside your account settings, there should be a section labeled Subscription, Manage Subscription, or Billing. This is where your plan details are located.

4 Cancel Your Subscription

Look for a Cancel Subscription or Turn off auto-renewal button or link. Click it and follow the on-screen instructions. They might offer you a discount to stay, so be prepared to click past that.

Cancel Vidio by Email

If you can't cancel online, you can try emailing Vidio's customer support. This is often the slowest method, so only use it as a last resort.

Compose an email to [email protected].
Use a clear subject line like "Subscription Cancellation Request".
Include your account details: your full name, the email address associated with your Vidio account, and your user ID if you know it.
State clearly that you wish to cancel your subscription.

Expect a response to take a few business days. Keep a copy of the email for your records.

Having Trouble Cancelling Your Vidio Subscription?

Sometimes things just don't work. If you're stuck in a loop trying to cancel, here are a few things to try:

Check where you subscribed. If you can't find the subscription on the Vidio website, you probably signed up through Apple's App Store or the Google Play Store. You must cancel it there.
Use a computer. Mobile websites can be buggy. Try logging into your account on a desktop or laptop computer to access the full site, which often has more reliable cancellation options.
Clear your browser cache. Old data stored in your browser can sometimes cause issues. Clear your cache and cookies, or try using an incognito/private browsing window to log in and cancel.
Contact support directly. If all else fails, reach out to their customer service via the contact form on their website or by emailing [email protected]. Be persistent.

Subscription Plans and Pricing (2025)

Plan Name	Monthly Price (USD)	Key Features
Vidio Gold	$6.99	Access to local TV channels, Vidio Originals, limited movies and series.
Vidio Platinum	$12.99	All Gold features, plus Premier League, international sports, and all movies.
Vidio Diamond	$19.99	All Platinum features, plus beIN Sports, NBA TV, and other premium channels.

How Pine AI Can Help You Cancel Your Vidio Subscription

Tired of navigating confusing menus and dealing with retention offers? Let Pine AI handle it. We can cancel your Vidio subscription securely and efficiently. Just connect your account, and we'll take care of the rest, saving you time and preventing unwanted charges. It's the stress-free way to manage your subscriptions.

Frequently Asked Questions about Vidio

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.