Can I unsubscribe from StarTimes anytime?

Yes, you can cancel whenever you want. Just know you won't get a refund for the current billing period. You'll keep access to the service until the date you've already paid for.

Can I get a refund from StarTimes if I forgot to cancel?

Almost certainly not. Like most streaming services, StarTimes doesn't offer refunds for forgotten cancellations or partial months. It's a tough pill to swallow, but that's their policy.

How do I know my StarTimes subscription is cancelled?

You should get a confirmation email. If you don't, go back to your account's subscription page. It should say something like 'Your subscription will expire on [Date]' instead of showing a renewal date.

How long does it take for StarTimes to cancel?

The cancellation itself is instant. Your access, however, will continue until the end of your current paid-for period. So, you can still watch everything until that final day.

What else should I know before I cancel my StarTimes subscription?

Just remember you'll lose access to all their content, including any shows you might have saved or your viewing history. If you think you might come back, just keep your login info handy.

How do I raise a complaint to StarTimes?

Your best option is to email their support team at app@startimes.com.cn. Since there's no dedicated US support line, be very clear and detailed in your email to avoid a long back-and-forth.

How to Cancel Your StarTimes Subscription (2025)

StarTimes has delivered African entertainment since 1988, but maybe you are over the Nollywood drama. Plans cost $3 to $12 monthly on iOS and Android. You could save up to $144 a year by cancelling. Visit StarTimes for details. With the recent global inflation trends, keeping unused apps is just burning cash. Pissed Consumer highlights over 200 complaints in the last 3 years, mostly about "poor customer service" and "incorrect billing amounts." Users frequently vent about random price hikes and technical glitches. Stop the charges before the next cycle hits.

Last Edited on 17 Dec, 2025

Chloe Anne-Bennett, Streaming & Entertainment Editor

7 min read

How to Cancel StarTimes on iPhone (iOS)

Most US users subscribe via the App Store for the StarTimes ON app. Here is how to kill the auto-renewal.

1 Open Settings

Tap the grey Settings gear icon on your home screen. It is usually on the first page.

2 Tap Your Name

Click your Apple ID banner at the very top of the menu. This is where Apple hides everything important.

3 Select Subscriptions

Tap Subscriptions. If you do not see it, look for Media & Purchases instead.

4 Find StarTimes

Scroll through your list of active apps and tap StarTimes ON.

5 Cancel Subscription

Tap Cancel Subscription in red text. If you only see "Renew," it is already cancelled.

How to Cancel StarTimes on Android

Android makes you dig through a few menus to stop the billing. Follow these steps carefully.

1 Open Play Store

Launch the Google Play Store app. Make sure you are signed into the right Google account.

2 Tap Profile Icon

Hit your profile picture in the top right corner. A menu will pop up.

3 Payments and Subscriptions

Tap Payments & subscriptions, then select Subscriptions from the list.

4 Select StarTimes

Find StarTimes ON in the list. It might be buried under old expired apps.

5 Cancel Subscription

Tap Cancel subscription at the bottom. Follow the prompts and confirm your choice.

How to Cancel StarTimes on Desktop or Web

If you signed up directly through their website rather than an app store, you must cancel via a browser.

1 Go to the Website

Navigate to the StarTimes self-service portal or the StarTimes ON website.

2 Log In

Enter your phone number or email and password. You might need to verify a captcha.

3 Go to My Account

Click on your profile icon or My Services in the dashboard menu.

4 Manage Subscription

Look for My Orders or Subscription Status. Click Deactivate or Turn off Auto-Renewal.

Having Trouble Cancelling Your StarTimes Subscription?

StarTimes is notorious for technical glitches during the cancellation process. Try these fixes if you are stuck:

Check the Source: Did you subscribe via a mobile carrier or a third-party bundle? You might need to cancel through them directly.
Use a Desktop: The mobile site often crashes when loading the account page. Switch to a laptop.
Clear Cache: If the "Cancel" button is greyed out, clear your browser cache and cookies.
Contact Support: If the digital methods fail, you have to call them. Be prepared for long hold times.

Subscription Plans and Pricing (2025)

Plan Name	Monthly Price (Est. USD)	Details
StarTimes ON Sport	$3.99	Live matches and sports highlights
StarTimes ON Max	$7.99	Movies, series, and general entertainment
StarTimes ON VIP	$11.99	Full access to all channels and VOD content

How Pine AI Can Help You Cancel Your StarTimes Subscription

Streaming fatigue is real, and with subscription costs rising over 15% across the industry this year, cutting the cord on unused apps is a smart move. Pine AI makes it effortless.

Step 1: Let's get started to cancel StarTimes Simply tell us you want to drop StarTimes. We will ask for a few account details to locate your subscription.
Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We do not just suggest it; we finish it.
Step 3: You're free from StarTimes The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.

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Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.