Stan, the Australian streaming service launched in 2015, has become a go-to for everything from local originals to big international shows. Maybe you signed up just to watch the new season of RuPaul's Drag Race Down Under and now it's over. It happens. With plans ranging from $12 to $21, those monthly charges can add up if you're not watching. This guide will help you cancel your subscription across desktop, iOS, and Android without any headaches. By cancelling, you could save up to $252 a year. Let's get that money back in your pocket.
How to Cancel Stan Subscription on Desktop
This is the most direct way to cancel. You have to do it through their website, even if you watch on a smart TV or gaming console. Weirdly, it seems to work best on a desktop browser, some users report issues on mobile web.
1 Log In to Your Stan Account
First, head over to the Stan website and log into your account. If you're like me, you've probably forgotten your password, so get ready to do the whole 'Forgot Password' dance.
2 Navigate to Your Profile
Once you're in, find your profile icon in the top-right corner of the screen. Hover over it to bring up the menu.
3 Select 'Manage Account'
From the dropdown menu, select 'Manage Account'. This is where they keep all the important stuff hidden away.
4 Find the Cancellation Link
On the account page, you should see your subscription details. Look for a button or link that says 'Cancel Subscription'. It might be under a 'Subscription' or 'Billing' heading.
5 Confirm Your Cancellation
Here comes the fun part. Stan will probably ask you why you're leaving and might offer you a deal to stay. Just click through the prompts until you get a final confirmation. Don't fall for it unless you want to. I had to click 'confirm' twice before it actually registered.
6 Check for Confirmation
You should receive an email confirming the cancellation. Your account page should also update to show when your access will end. If you don't get an email, go back and check. Better safe than sorry.
How to Cancel Stan Subscription on iOS
Did you sign up for Stan through the App Store? If so, you can't cancel on the Stan website. You have to do it directly through your Apple ID settings. It's a common point of confusion.
1 Open Your Device Settings
If you subscribed through your Apple account, Stan can't cancel it for you. You have to go through Apple. Open the Settings app on your iPhone or iPad.
2 Tap Your Apple ID
Tap on your name/Apple ID at the very top of the Settings screen.
3 Go to 'Subscriptions'
On the next screen, tap on 'Subscriptions'. You'll see a list of all your active and expired app subscriptions.
4 Select the Stan Subscription
Find Stan in the list and tap on it. It's all managed by Apple, which is either convenient or annoying, depending on how you look at it.
5 Tap 'Cancel Subscription'
Tap the 'Cancel Subscription' button and confirm your choice. That's it. Your subscription will end at the close of the current billing cycle.
How to Cancel Stan Subscription on Android
Just like with Apple, if you subscribed to Stan using your Google Play account, you have to cancel it there. Stan's own website won't have the option for you.
1 Open the Google Play Store
For subscriptions made via Google Play, you'll need to cancel through the Play Store itself. Open the Google Play Store app on your Android device.
2 Tap Your Profile Icon
Tap on your profile icon in the top-right corner. This opens up the main menu.
3 Select 'Payments & subscriptions'
From the menu, select 'Payments & subscriptions'. It's where Google keeps track of all the ways you're spending money.
4 Tap on 'Subscriptions'
Next, tap on 'Subscriptions' to see all your ongoing app subscriptions.
5 Find and Select Stan
Find Stan in the list and tap on it to manage it.
6 Cancel the Subscription
Tap 'Cancel subscription' at the bottom and follow any on-screen instructions. Google will handle the rest.
Cancel Stan Subscription with Live Chat
Stan pushes everyone towards their online help center. You can find a contact form or initiate a live chat there. Be prepared to wait a bit. A user on Trustpilot said, 'Tried the live chat, took 20 minutes to get a real person.' The link is: help.stan.com.au/hc/en-us/requests/new
Before you hit cancel, here are a few things to know. Stan doesn't offer refunds if you cancel mid-month, so you'll keep your access until the billing period ends. Also, they don't have a 'pause' option, it's all or nothing. They will keep your viewing history for a while, so if you decide to come back, your recommendations should still be there.
Stan Plans and Pricing 2025
| Plan | Monthly Price (USD) | Details |
|---|---|---|
| Basic | $12 | Watch on 1 screen at a time in SD. Download videos on 1 phone or tablet. |
| Standard | $16 | Watch on 3 screens at once in HD. Download videos on 5 phones or tablets. |
| Premium | $21 | Watch on 4 screens at once in 4K Ultra HD. Download videos on 5 phones or tablets. |
| Stan Sport Add-on | $15 | An optional add-on for any plan. Gives you access to live and on-demand sports. |
Frequently Asked Questions about Stan
Can I unsubscribe from Stan anytime?
Can I get a refund from Stan if I forgot to cancel?
How do I know my Stan subscription is cancelled?
How long does it take for Stan to cancel?
What else should I know before I cancel my Stan subscription?
How do I raise a complaint to Stan?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
