PlayStation, launched by Sony in 1994, is a titan of home entertainment. Its subscription, PlayStation Plus, is almost required for online gaming. Maybe you signed up to play Helldivers 2 with friends and now you're done, or you're just tired of the auto-renewal hitting your bank account when you're trying to save up for GTA VI. It happens. This guide helps you cancel without the headache. With plans ranging from $9.99 to $17.99 a month, you can save up to $159.99 a year by canceling. We'll cover how to do it on your console and desktop.
How to Cancel PlayStation Subscription on Desktop
Canceling from your computer is probably the easiest way to get it done. It's a bit buried in the account settings, but it's a straight shot once you know where to click. Honestly, I had to refresh the page once because the button didn't load.
1 Go to the PlayStation Website
Open your web browser and navigate to the official PlayStation Store website. Make sure you're on the correct regional site.
2 Sign In to Your Account
Log into the Sony account that has the PlayStation Plus subscription. If you have multiple accounts, double-check you're in the right one.
3 Click Your Profile Icon
Click on your profile picture or avatar in the top-right corner of the page. A dropdown menu should appear.
4 Go to Subscription Management
From the menu, select Subscription Management. This is where they keep the cancellation options, a bit hidden away.
5 Find and Cancel Your Subscription
You'll see your active PlayStation Plus subscription listed. Find the button that says "Cancel Subscription" or "Turn Off Auto-Renew" and click it.
6 Confirm the Cancellation
Sony will likely ask why you're leaving and show you what you'll lose. Just follow the on-screen prompts to confirm the cancellation until you see a success message. You should get an email confirmation shortly after.
How to Cancel PlayStation Subscription on Console (PS5/PS4)
You can also cancel directly from your PS5 or PS4. The menus are a little clunky, and the wording can be weird. As of mid-2024, users still say this process can sometimes be slow or time out. Maybe it's a bug. Maybe not.
1 Open the Settings Menu
From your console's main home screen, navigate to the Settings menu. It's the small gear icon usually found in the top right.
2 Navigate to Users and Accounts
In the Settings menu, find and select "Users and Accounts."
3 Select Payment and Subscriptions
Under Users and Accounts, choose "Account" and then select "Payment and Subscriptions."
4 Go to Subscriptions
From there, go into the "Subscriptions" section to see all your active Sony subscriptions.
5 Select PlayStation Plus
Find PlayStation Plus in the list and select it to manage the subscription.
6 Turn Off Auto-Renew
Here's the slightly confusing part. Select the option to "Turn Off Auto-Renew." This is Sony's term for canceling the subscription. It stops future payments. Confirm your choice, and you're done.
Cancel PlayStation Subscription with phone
You can call PlayStation Support at 1-800-345-7669. Their hours are typically Monday to Friday, from 9:00 AM to 6:00 PM PST. Be prepared for a potentially long wait. One user on Reddit said, "I was on hold for 45 minutes just to be told to do it online." So, maybe use this as a last resort.
Cancel PlayStation Subscription with live chat
PlayStation has a live chat service on their support website. Go to the PlayStation Support page, click through the options for "Account & Security" and then "Subscriptions," and you should find a link to chat with an agent. Expect a queue, especially during peak hours. It took me about 10 minutes to get connected.
Before you cancel, know this: Sony is not big on refunds. If your subscription just renewed yesterday, you are probably out of luck. Canceling just stops the next payment. Your service will run until your current paid period ends. Also, you won't lose your game progress, but you will lose access to the monthly "free" games you claimed with PS Plus. You can get them back if you ever resubscribe, which is nice. There's no option to pause your subscription.
PlayStation Plans and Pricing 2025
| Plan | Monthly Price | Annual Price | Details |
|---|---|---|---|
| Essential | $9.99 | $79.99 | Includes online multiplayer, cloud storage, and 2-3 monthly downloadable games. The basic package. |
| Extra | $14.99 | $134.99 | All the benefits of Essential, plus access to the Game Catalog with hundreds of PS4 and PS5 games. |
| Premium | $17.99 | $159.99 | All benefits of Extra, plus the Classics Catalog (PS1, PS2, PSP games), game trials, and cloud streaming. |
Frequently Asked Questions about PlayStation
Can I unsubscribe from PlayStation anytime?
Can I get a refund from PlayStation if I forgot to cancel?
How do I know my PlayStation subscription is cancelled?
How long does it take for PlayStation to cancel?
What else should I know before I cancel my PlayStation subscription?
How do I raise a complaint to PlayStation?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
