PlayStation Plus, Sony's gaming subscription service launched back in 2010, is pretty much essential for playing games like the massively popular Helldivers 2 online. But maybe the price is getting to be too much, or you're just not playing online anymore. With plans ranging from $9.99 to $17.99 a month, the costs add up. Canceling your subscription on a Web Browser, PS5, or PS4 can save you up to $159.99 a year. This guide will help you cancel without the headache.
How to Cancel PlayStation Plus Subscription on Web Browser
Canceling through a web browser is often the easiest method. You won't have to navigate the console's sometimes clunky interface. As of mid-2024, this is still the fastest way to get it done without any controller-throwing frustration.
1 Go to the PlayStation Website and Sign In
Go to the official PlayStation Store website and sign in to your account. This is usually the most reliable way to do it. The mobile site can be a bit wonky, so I'd stick to a desktop or laptop for this.
2 Navigate to Subscription Management
Click on your profile avatar in the top-right corner of the screen. A dropdown menu will appear. Find and select 'Subscription Management'.
3 Find and Select the Cancel Option
You'll see your active PlayStation Plus subscription here. Next to the renewal date, you should see a button that says 'Turn Off Auto-Renew' or 'Cancel Subscription'. Click it.
4 Confirm Your Cancellation
Sony will probably ask you why you're leaving and might offer you a deal to stay. Just follow the prompts to confirm the cancellation. You have to click through a couple of confirmation screens. It's a bit annoying, but stick with it.
5 Check for Confirmation
Once confirmed, the page should now show an 'Expires on' date instead of a 'Next renewal' date. You should also get an email confirmation. If you don't, double-check the subscription page again just to be sure.
How to Cancel PlayStation Plus Subscription on PlayStation 5
If you'd rather cancel directly from your console, you can do it through the PS5 settings. It takes a few more clicks than the website method.
1 Go to Settings
From the PS5 home screen, go to the top-right and select the gear icon for Settings.
2 Select Users and Accounts
In the Settings menu, scroll down and select 'Users and Accounts'.
3 Go to Payment and Subscriptions
Navigate to the 'Account' tab on the left, then select 'Payment and Subscriptions' from the list on the right.
4 Select PlayStation Plus
Select 'Subscriptions', and then choose 'PlayStation Plus'.
5 Turn Off Auto-Renew and Confirm
You'll see the option to 'Turn Off Auto-Renew'. Select it and follow the on-screen instructions to confirm. They really bury this option deep in the menus, don't they?
How to Cancel PlayStation Plus Subscription on PlayStation 4
Still on a PS4? No problem. The process is similar to the PS5, just with slightly different menu names. Here’s how to get it done.
1 Open Settings
From the PS4 home screen, navigate to Settings.
2 Select Account Management
In the Settings menu, select 'Account Management'.
3 Go to Account Information
Next, choose 'Account Information'. You might have to re-enter your password here. Annoying, but it's for security.
4 Find PlayStation Subscriptions
Scroll down and select 'PlayStation Subscriptions'.
5 Turn Off Auto-Renew
Select your active PlayStation Plus membership from the list. You'll see the option to 'Turn Off Auto-Renew'. Select it and confirm your choice.
Cancel PlayStation Plus Subscription with phone
You can contact PlayStation Support by phone at 1-800-345-7669. They are typically available from 9:00 AM to 6:00 PM Pacific Time, Monday to Friday. Be prepared for a wait. One user on a forum said, 'I had to call twice. The first rep couldn't even find my account.' So, have your PlayStation Network ID ready.
Cancel PlayStation Plus Subscription with live chat
PlayStation uses a chatbot and live chat system on their Support Website. You'll usually start with a bot. To get to a person, you often have to type 'speak to an agent' or select options that indicate the bot can't help you. It can take a while to connect.
Before you cancel, know this. You won't get a refund for the time you've already paid for, you just stop the next charge. Sony's refund policy is notoriously strict. Also, you can't 'pause' your subscription. Canceling just means turning off auto-renewal. The good news? Your game saves and purchased games are safe. You will, however, lose access to the monthly games you claimed with PS Plus until you subscribe again.
PlayStation Plus Plans and Pricing 2025
| Plan | Monthly Price | Annual Price | Details |
|---|---|---|---|
| Essential | $9.99 | $79.99 | Includes online multiplayer, cloud storage, exclusive discounts, and 2-3 monthly downloadable games. The basic package. |
| Extra | $14.99 | $134.99 | All benefits of Essential, plus access to the Game Catalog, a library of hundreds of downloadable PS4 and PS5 games. |
| Premium | $17.99 | $159.99 | All benefits of Extra, plus the Classics Catalog (PS1, PS2, PSP games), game trials for new releases, and cloud streaming for many titles. |
Frequently Asked Questions about PlayStation Plus
Can I unsubscribe from PlayStation Plus anytime?
Can I get a refund from PlayStation Plus if I forgot to cancel?
How do I know my PlayStation Plus subscription is cancelled?
How long does it take for PlayStation Plus to cancel?
What else should I know before I cancel my PlayStation Plus subscription?
How do I raise a complaint to PlayStation Plus?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
