So, it's time to cancel Philo. Founded in 2009, Philo carved out a niche for itself with its budget-friendly live TV, focusing on entertainment and lifestyle channels. Maybe you signed up to binge-watch '90 Day Fiancé' and now the drama is over, or you're just trimming your budget. With a single plan at $28 per month, you can save up to $336 a year by cancelling. This guide covers how to cancel on desktop, iOS, and Android so you can stop the charges without the headache.
How to Cancel Philo on Desktop or Laptop
This is the most direct way to cancel if you signed up on the Philo website. If you subscribed through another service like Roku or Apple, you'll need to cancel there instead. It's a common point of confusion.
1 Log In to Your Philo Account
Open your web browser and go to the Philo website. Click the Log In button and enter your credentials. This has to be done on their site, not through a third-party app.
2 Navigate to Your Account Page
Once you're logged in, look for your profile icon in the top-right corner of the screen. Click on it to open a dropdown menu, then select Account.
3 Find the Subscription Section
On the Account page, scroll down until you see a section detailing your subscription plan. It should show your monthly cost and renewal date. It's usually right at the top.
4 Initiate the Cancellation
At the bottom of the subscription box, you should see an option that says Cancel my subscription. Click on it. Honestly, they make you scroll a bit to find it.
5 Confirm Your Cancellation
Philo will likely present you with an offer to stay or ask for a reason for your cancellation. Skip past these prompts and confirm that you want to end your subscription. You'll receive a confirmation email shortly after.
How to Cancel Philo on iPhone (iOS)
If you started your Philo subscription through the App Store, your billing is handled by Apple. You must cancel it through your iPhone or iPad settings.
1 Open the Settings App
Find and tap the gray Settings icon on your iPhone's home screen. You cannot cancel an Apple-billed subscription from the Philo app itself.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu. This will take you to your Apple ID, iCloud, and subscription settings.
3 Go to Subscriptions
On the Apple ID screen, tap on the Subscriptions option. It will show a list of all your active and expired subscriptions linked to your Apple account.
4 Find and Cancel Philo
Scroll through the list to find Philo. Tap on it, then select the Cancel Subscription button. You'll need to confirm your choice. If you don't see it here, you probably didn't subscribe through Apple.
How to Cancel Philo on Android
For subscriptions started on an Android device, Google manages the billing. You'll need to cancel through the Play Store, not the Philo app.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. Make sure you're signed into the correct Google account you used to subscribe.
2 Go to Your Profile
Tap on your profile icon or initial in the top-right corner of the screen.
3 Manage Subscriptions
From the menu that appears, select Payments & subscriptions, and then tap on Subscriptions. This lists all services you're paying for through Google Play.
4 Cancel Your Philo Subscription
Find Philo in your list of active subscriptions and tap on it. Follow the on-screen instructions and tap Cancel subscription to finalize the process.
How to Cancel Philo on Roku
Many people sign up for Philo directly on their Roku device. If that's you, your subscription is with Roku, and you must cancel it there.
1 Go to the Roku Home Screen
Press the Home button on your Roku remote to get to the main screen.
2 Highlight the Philo Channel
Using your remote, navigate to the Philo channel icon. Do not open the channel. Just highlight it.
3 Open the Options Menu
Press the star button (*) on your Roku remote. This will open a special options menu for the highlighted channel.
4 Manage Your Subscription
From the options menu, select Manage subscription. This will show you your renewal date and give you the option to cancel.
5 Confirm Cancellation
Select Cancel subscription and follow the prompts to confirm. Roku will handle the cancellation, and your service will end on the next billing date.
Cancel by Phone or Live Chat
If you're stuck or just prefer talking to a person, you can contact Philo's support team.
- Live Chat: Available on their support website, typically from 10 AM to 11 PM ET. This is usually the fastest way to get help.
- Phone: You can call them at (855) 277-4456. Wait times can vary, so be prepared.
- Email/Contact Form: You can submit a request through their help center. Responses might take a day or two, so it's not ideal for urgent cancellations.
Before You Cancel: What You Should Know
- No Pro-rated Refunds: Philo does not offer refunds for partial months. If you cancel, you can continue using the service until the end of your current billing cycle.
- Pausing Your Subscription: Instead of canceling, Philo lets you pause your subscription for up to 12 weeks. This is a great option if you just need a temporary break. Your settings and DVR recordings will be saved.
- DVR Recordings: Your saved shows will be kept for a while after you cancel. Some users report they are saved for up to a year, in case you decide to resubscribe.
Having Trouble Cancelling Your Philo Subscription?
It can be frustrating when you can't find the cancel button. Here are a few common reasons and solutions:
- Third-Party Billing: The most common issue. If you don't see a cancel option on Philo's website, you almost certainly subscribed through a third party like Apple, Google Play, Roku, or Amazon. You must cancel through that specific service's subscription manager.
- Wrong Account: Make sure you're logged into the correct Philo account. It's easy to accidentally create multiple accounts with different email addresses.
- Browser Issues: Try clearing your browser's cache and cookies, or use an incognito/private window. Sometimes old data can cause glitches on the account page.
- Contact Support Directly: When all else fails, just contact their support team via live chat or phone. They can look up your account and process the cancellation for you.
Subscription Plans and Pricing (2025)
| Plan / Add-On | Monthly Price (USD) | Details |
|---|---|---|
| Philo Core Plan | $28.00 | Includes 70+ channels, unlimited DVR (saves for 1 year), and 3 simultaneous streams. |
| Movies & More | $3.00 | Add-on package with channels like Sony Movies, Reelz, and HDNet Movies. |
| MGM+ | $6.00 | Add-on for MGM+ original series and a library of hit movies. |
| STARZ | $10.00 | Add-on for STARZ original series and blockbuster movies. |
How Pine AI Can Help You Cancel Your Philo Subscription
Tired of navigating confusing menus and dealing with retention offers? Let Pine AI handle it. We can cancel your Philo subscription securely and efficiently. Just connect your account, and we'll take care of the rest, saving you time and preventing unwanted charges. It's that simple.
Frequently Asked Questions about Philo
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Can I get a refund from Philo if I forgot to cancel?
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
