LastPass, established in 2008, manages your digital keys, but recent security scares have users feeling as exposed as a plot twist in Black Mirror. With subscription pricing ranging from $36 to $48 annually, cancelling can save you nearly $50. Whether you subscribed via iOS, Android, or desktop, we cover every method. Visit LastPass. Trustpilot data reveals a grim 1.4-star rating, while Pissed Consumer highlights over 200 complaints in the last 3 years, specifically citing "impossible cancellation loops" and "auto-renewal glitches." If you are tired of the price hikes or poor technical support, this guide helps you secure your exit.
How to Cancel LastPass on Desktop (Web Browser)
This is the most reliable way to cancel if you signed up directly through their website. The interface can be a bit laggy, so be patient.
1 Log In to Your Vault
Go to the LastPass website and log in. You will need your Master Password. If you forgot it, you are in for a headache, as you cannot cancel without logging in unless you contact your bank.
2 Open Account Settings
Look at the sidebar on the left. Click Account Settings near the bottom. A new window or overlay should pop up.
3 Navigate to My Account
In the settings menu, find the section labeled My Account under the 'Account Information' area. Look for a link that says View Receipt or Manage Subscription.
4 Cancel Renewal
Click Cancel or Cancel Renewal. You might have to confirm this choice a few times because they really do not want you to leave. Once confirmed, the status should change to 'Canceled'.
How to Cancel LastPass on iPhone (iOS)
If you purchased LastPass via the App Store, you must cancel it here. Deleting the app does absolutely nothing to stop the billing.
1 Open Settings
Tap the grey Settings gear icon on your home screen.
2 Tap Your Name
Click your Apple ID name at the very top of the list.
3 Select Subscriptions
Tap Subscriptions. Wait a second for the list to load.
4 Cancel Subscription
Find LastPass in the list. Tap it, then tap Cancel Subscription. If you do not see a cancel button, it is likely already cancelled or was not purchased through Apple.
How to Cancel LastPass on Android (Google Play)
Google makes this fairly easy, but ensure you receive a confirmation email from Google Play just to be safe.
1 Open Google Play Store
Launch the Play Store app on your phone.
2 Tap Profile Icon
Tap your profile picture in the top right corner.
3 Go to Payments & Subscriptions
Select Payments & subscriptions, then tap Subscriptions.
4 Select LastPass and Cancel
Find LastPass in your active list. Tap it and select Cancel subscription. Follow the on-screen prompts to confirm.
What is LastPass Cancellation Policy
LastPass is pretty strict. They generally do not offer refunds for the current billing period. When you cancel, your Premium features remain active until your paid term expires. After that, your account downgrades to the Free version. This means you will not lose your data immediately, but you will lose access to Premium features like syncing across all device types or sharing passwords. Trustpilot reviews frequently mention frustration with the "no refund" stance, even if you cancel just a day after renewal.
Before You Cancel LastPass: What You Should Know
Export Your Data First
Before you cut the cord, export your passwords. If you delete your account or lose access, getting that data back is a nightmare. Go to Advanced Options > Export in your vault to download a CSV file of your passwords. Keep this file safe.
You Keep Your Account
Cancelling the subscription just downgrades you to 'Free'. It does not delete your account. If you want to scrub your data completely from their servers, you have to manually delete the account in settings after cancelling.
Having Trouble Cancelling Your LastPass Subscription?
If the buttons are hidden or the site is crashing, try these fixes:
- Forgot Master Password: You cannot cancel if you cannot log in. If recovery fails, you may need to contact your bank to stop payments.
- Check the Source: If you don't see a cancel button on the website, you likely bought it via Apple or Google. Check your phone settings.
- Disable Extensions: Sometimes browser extensions block the pop-up window needed to confirm cancellation. Try Incognito mode.
- Contact Support: LastPass support is notoriously hard to reach, but you can try submitting a ticket via their support center if you are stuck.
Subscription Plans and Pricing (2025)
| Plan | Price (Annual) | Details |
|---|---|---|
| Free | $0 | One device type (mobile OR desktop), no sharing. |
| Premium | ~$36.00 | All devices, one-to-many sharing, 1GB storage. |
| Families | ~$48.00 | 6 encrypted vaults, dashboard for family management. |
How Pine AI Can Help You Cancel Your LastPass Subscription
With security concerns trending and prices creeping up over the last 12 months, moving on from LastPass is a smart move for many. Pine AI makes the breakup instant and painless.
Step 1: Let's get started to cancel LastPass Simply tell us you want to cancel LastPass. We will ask for a few account details to locate the subscription source.
Step 2: Pine gets to work We navigate the confusing account settings, deal with the "forgot password" loops, and ensure the auto-renewal is actually dead. We don't just suggest it; we finish it.
Step 3: You're free from LastPass The payments stop. You get your savings back. No retention offers, no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about LastPass
Can I unsubscribe from LastPass anytime?
Can I get a refund from LastPass if I forgot to cancel?
How do I know my LastPass subscription is cancelled?
How long does it take for LastPass to cancel?
What else should I know before I cancel my LastPass subscription?
How do I raise a complaint to LastPass?
How does Pine AI work with LastPass to cancel my subscription?
