Kyivstar, established in 1994, provides mobile and TV services on iOS, Android, and desktop ranging from $3 to $15 monthly. You could save up to $180 annually by cancelling. Visit Kyivstar.ua to manage your account. Like the chaotic kitchen in The Bear, dealing with telecom billing is stressful. TrustPilot data shows a low 2.1-star rating, with users flagging "poor customer service" and "incorrect billing amounts" as major headaches. Pissed Consumer notes over 40 complaints recently, mostly about hidden fees. With recent network outages causing frustration, it is time to simplify.
How to Cancel Kyivstar on iPhone (iOS)
If you subscribed to Kyivstar TV or other services directly through the App Store, this is the only way to stop the bleeding.
1 Open Settings
Tap the Settings app on your iPhone home screen. It is the grey gear icon you probably ignore until something breaks.
2 Tap Your Apple ID
Hit your Name/Apple ID banner at the very top of the list. If you are not signed in, you will need your password.
3 Select Subscriptions
Tap on Subscriptions. If you do not see it, look under 'Media & Purchases' instead. Apple likes to move things around.
4 Choose Kyivstar TV or App
Find Kyivstar TV or the relevant app in your Active list. Tap it to view the details.
5 Cancel Subscription
Tap Cancel Subscription in red text. If you only see 'Renew', it is already cancelled. Confirm your choice to stop the billing.
How to Cancel Kyivstar on Android
Android users often get stuck paying for app subscriptions they forgot about. Here is how to fix that.
1 Open Google Play
Launch the Google Play Store app. Make sure you are logged into the correct Google account.
2 Tap Profile Icon
Tap your Profile Picture in the top right corner. A menu will slide up.
3 Go to Payments & Subscriptions
Select Payments & subscriptions, then tap on Subscriptions.
4 Select Kyivstar
Locate Kyivstar in the list. If it is not there, you likely subscribed via their website or a USSD code, not Google.
5 Cancel Subscription
Tap Cancel subscription at the bottom. Follow the on-screen prompts and give a reason if you want. Confirm to finish.
How to Cancel Kyivstar on Desktop (My Kyivstar)
The desktop portal is often more reliable than the mobile app for managing core account settings.
1 Visit My Kyivstar
Go to the My Kyivstar web portal (account.kyivstar.ua). You will need your phone number to log in.
2 Navigate to Services
Once logged in, click on the Services tab. This dashboard is cluttered, so look carefully.
3 Find Active Packages
Scroll to the Connected Services or Packages section. This shows everything you are currently paying for.
4 Disconnect Service
Click Disconnect or Deactivate next to the subscription you want to drop. You might have to confirm via an SMS code sent to your phone.
Cancel Kyivstar by Phone (USSD Codes)
Kyivstar relies heavily on USSD codes (those numbers you dial with asterisks and hashes). This is often the fastest way to kill a service without internet.
- Dial 466: This connects you to the voice menu. Follow the prompts for "Services" management.
- Dial 4771#: This is a common shortcut menu for managing services and packages directly on your screen.
- *Dial 112#: Check your current active paid services to see what needs cancelling.
Note: The menus are often in Ukrainian. If you do not speak the language, this method is a nightmare.
Having Trouble Cancelling Your Kyivstar Subscription?
Struggling to get the cancellation to stick? You are not alone. Here are a few things to try if the standard steps fail:
- Check the Source: Did you buy the subscription via Apple, Google, or directly through Kyivstar? You must cancel at the source.
- Use the Web Portal: The mobile app is known to be buggy. Log in via a desktop browser (Chrome or Firefox) for a more stable experience.
- Prepaid vs Contract: If you are on a prepaid plan, simply stop topping up. The service will eventually pause. If you are on a contract, you might need to visit a physical store to close the account.
- Clear Cache: If the website loops, clear your browser cache or try Incognito mode.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Cost (Est. USD) | Data | Calls |
|---|---|---|---|
| Love UA Light | ~$4.50 | 15 GB | 1200 mins |
| Love UA Song | ~$6.00 | 25 GB | 1200 mins |
| Love UA Strength | ~$8.50 | 50 GB | 2500 mins |
| SuperGig | ~$8.00 | Unlimited | Data Only |
| Kyivstar TV Premium | ~$5.00 | N/A | 300+ Channels |
Prices are approximate conversions from UAH and subject to currency fluctuation.
How Pine AI Can Help You Cancel Your Kyivstar Subscription
With recent network instability and price fluctuations in the telecom sector over the last 12 months, many users are consolidating their digital expenses. Pine AI makes cutting ties with Kyivstar simple and stress-free.
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Step 1: Let's get started to cancel Kyivstar Simply tell us that you want to cancel your subscription with Kyivstar, and we will ask for some account details to get started.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We do not just suggest it; we finish it.
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Step 3: You're free from Kyivstar The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Kyivstar
Can I unsubscribe from Kyivstar anytime?
Can I get a refund from Kyivstar if I forgot to cancel?
How do I know my Kyivstar subscription is cancelled?
How long does it take for Kyivstar to cancel?
What else should I know before I cancel my Kyivstar subscription?
How do I raise a complaint to Kyivstar?
How does Pine AI work with Kyivstar to cancel my subscription?
