Kayo Sports, launched in 2018, is Australia's go-to streaming service for pretty much every sport under the sun. Now that the AFL Grand Final is over and your team either won gloriously or failed miserably, you might be looking at that monthly Kayo charge and thinking... maybe not. With subscriptions ranging from $25 to $35, cancelling can save you up to $420 a year, which is a decent chunk of change. This guide will walk you through cancelling on your desktop, iOS, or Android device, so you can stop the charges before the next bill hits.
How to Cancel Kayo Sports on Desktop or Laptop
Cancelling your Kayo subscription directly through their website is the most straightforward approach. This method works regardless of where you watch Kayo, as long as you didn't subscribe through a third party like Apple or Google.
1 Log In to Your Kayo Account
Open your web browser and navigate to the Kayo Sports website. Enter your login credentials to access your account dashboard. This is the most reliable method, even if you mostly use the mobile app.
2 Navigate to 'My Account'
Once logged in, find the menu icon (often three horizontal lines or a gear symbol) in the top corner. Click on it and select 'My Account' from the dropdown menu.
3 Find Your Subscription Details
In the 'My Account' section, you should see your subscription information. Look for a link or button that says 'Manage Subscription' or something similar. This is where your billing details are kept.
4 Select 'Cancel Subscription'
Click the 'Cancel Subscription' button. Kayo will likely present you with an exit survey or ask for a reason for your cancellation. You can usually skip this or provide a brief answer.
5 Confirm the Cancellation
Follow the final on-screen prompts to confirm that you want to end your subscription. Make sure you proceed until you see a final confirmation message on the screen. You should also receive a confirmation email shortly after.
How to Cancel Kayo Sports on iPhone (iOS)
If you signed up for Kayo using your Apple ID, you must cancel it through your iPhone or iPad settings. Deleting the Kayo app itself will not cancel the subscription, a common mistake that leads to surprise charges.
1 Open the Settings App
Find and tap the grey Settings icon on your iPhone's home screen. This is where all Apple-billed subscriptions are managed.
2 Tap on Your Apple ID
At the very top of the Settings screen, tap on your name and profile picture to access your Apple ID, iCloud, and media settings.
3 Select 'Subscriptions'
On the Apple ID screen, tap on the 'Subscriptions' option. This will display a list of all your active and expired subscriptions billed through Apple.
4 Find and Select Kayo
Scroll through the list until you find your Kayo subscription. Tap on it to view the details and management options.
5 Tap 'Cancel Subscription'
At the bottom of the screen, tap the 'Cancel Subscription' button. You'll be asked to confirm your decision. Your access will continue until the end of the current billing cycle.
How to Cancel Kayo Sports on Android
For those who subscribed via the Kayo app on an Android device, the cancellation must be processed through the Google Play Store. You cannot cancel a Google-billed subscription from the Kayo website.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. This is where you manage any subscriptions initiated through the app.
2 Access Your Profile Menu
Tap on your profile icon, which is usually located in the top-right corner of the screen.
3 Go to 'Payments & subscriptions'
From the menu that appears, select 'Payments & subscriptions'. This section contains all your purchase history and active subscriptions with Google.
4 Select 'Subscriptions'
Tap on 'Subscriptions' to see a list of all the services you're currently subscribed to through your Google account.
5 Find Kayo and Cancel
Locate Kayo in the list and tap on it. Then, tap the 'Cancel subscription' button at the bottom and follow the prompts to confirm. Your subscription will remain active until the end of the paid period.
Before You Cancel: What You Should Know
Before you go, here are a few things to keep in mind:
- Consider Pausing Instead: Kayo often allows you to pause your subscription for a set period. If you're just taking a break or waiting for a specific sports season to start, this could be a better option than cancelling outright.
- No Pro-Rata Refunds: Kayo does not offer refunds for partial months. If you cancel, you will still have access to the service until the end of your current billing period. Don't expect any money back if you cancel a day after being charged.
- Your Watch History: Your viewing history and preferences are typically saved to your account. If you decide to resubscribe later with the same email, your profile should be waiting for you.
Having Trouble Cancelling Your Kayo Sports Subscription?
It can be frustrating when you can't find the cancel button. Here are a few common issues and how to solve them:
- Can't Find the 'Cancel' Button? The most common reason is that you subscribed through a third party. If you signed up on your iPhone, you must cancel through your Apple ID settings. If you used an Android device, cancel through the Google Play Store.
- Website Isn't Working: Sometimes websites just glitch out. Try clearing your browser's cache and cookies, or open an incognito/private window and log in again. Weirdly, this simple fix works a lot of the time.
- Logged into the Wrong Account: If you have multiple email addresses, you might be logged into the wrong Kayo account. Double-check that you're using the email address that receives billing notifications.
- Contact Support as a Last Resort: If all else fails, you'll have to contact Kayo's customer support through their online Help Centre. Be prepared for a bit of a wait, as you'll likely interact with a chatbot before reaching a human.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (USD) | Details |
|---|---|---|
| Kayo One | $25 | Stream on 1 screen at a time. HD available. |
| Kayo Basic | $35 | Stream on 2 screens simultaneously. HD available. |
| Kayo Premium | $45 | Stream on 3 screens simultaneously. HD available. |
How Pine AI Can Help You Cancel Your Kayo Sports Subscription
Tired of navigating confusing menus and follow-up emails? Pine AI cancels your Kayo Sports subscription for you. It's fast, secure, and saves you the headache. Let us handle the cancellation so you can avoid the next unwanted charge, completely stress-free.
Frequently Asked Questions about Kayo Sports
Can I unsubscribe from Kayo Sports anytime?
Can I get a refund from Kayo Sports if I forgot to cancel?
How do I know my Kayo Sports subscription is cancelled?
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What else should I know before I cancel my Kayo Sports subscription?
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
