HBO Max, launched in 2020 and recently rebranded to Max, hosts hits like The Last of Us but often frustrates users with app glitches. Subscription pricing ranges from $9.99 to $20.99 per month. You can save up to $251 yearly by cancelling on platforms like iOS, Android, or desktop. Visit HBO Max. Maybe you are tired of the confusing rebrand or just finished House of the Dragon. Pissed Consumer lists over 2,000 complaints in the last 3 years, highlighting issues like "incorrect billing amounts" and "poor customer service." With recent price increases and technical outages trending negatively, many users are opting out to save cash.
How to Cancel HBO Max on iPhone (iOS)
If you subscribed via the App Store, you must cancel through Apple settings. Deleting the app does nothing.
1 Open Settings
Tap the grey Settings gear icon on your home screen. Do not go to the Max app itself because Apple handles the billing if you signed up there.
2 Tap Your Name
Click your Apple ID name at the very top of the list. It is usually the first thing you see.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, look under 'Media & Purchases' instead.
4 Find Max and Cancel
Scroll to find Max (or HBO Max) in the list. Tap it, then hit Cancel Subscription. If you only see 'Renew', it is already cancelled.
How to Cancel HBO Max on Android
Android users billing through Google Play need to use the Play Store. The Max app usually just redirects you there anyway.
1 Open Google Play Store
Launch the Play Store app. Make sure you are signed into the correct Google account used for the purchase.
2 Tap Profile Icon
Hit your profile picture in the top right corner.
3 Go to Payments & Subscriptions
Select Payments & subscriptions and then tap on Subscriptions.
4 Cancel Max
Find Max in the list. Tap it and select Cancel subscription. Follow the confirmation prompts until it says you are done.
How to Cancel HBO Max on Desktop or Laptop
This is the direct method if you paid with a credit card directly on their site. It is usually the most reliable way to ensure it sticks.
1 Go to Max.com
Log in to your account at max.com. If you forgot your password, reset it first.
2 Access Your Profile
Click your profile icon in the upper right corner and select Subscription.
3 Manage Subscription
Click Manage Subscription. If this button is missing, you are likely billed through a third party (like Hulu or AT&T).
4 Confirm Cancellation
Select Cancel Subscription. They will try to offer you a deal or ask why you are leaving. Just click through to confirm.
What is HBO Max Cancellation Policy
HBO Max (now Max) operates on a strict "no refunds" basis for partial months. When you cancel, your access continues until the end of your current billing cycle. So, if you cancel on the 2nd and your renewal is the 30th, you still have service for 28 days. This is standard, but annoying if you just wanted your money back. Pissed Consumer reviews frequently mention frustration over being charged for a full year after missing the cancellation window by one day. Mark your calendar.
Before You Cancel HBO Max: What You Should Know
Are there cancellation fees?
No. There are no hidden fees for leaving.
Will my data be deleted?
Not immediately. Your profiles and watch history usually stick around for a while in case you reactivate (within about 10 months), but do not count on it forever.
Can I pause instead?
Generally, no. Max does not offer a pause feature like some other services. It is either active or cancelled.
Having Trouble Cancelling Your HBO Max Subscription?
If you cannot find the cancel button, you are likely billed through a third party. This is the most common complaint.
- Check Third Parties: Did you sign up via Hulu, Amazon Prime Video, AT&T, or a cable provider? You must cancel through their website, not Max.
- Try Desktop: Mobile browsers can be glitchy. Log in on a laptop.
- Incognito Mode: Sometimes cache issues hide the buttons. Try a private window.
- Contact Support: If all else fails, use their chat bot, though it can be slow.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Yearly Price | Details |
|---|---|---|---|
| With Ads | $9.99 | $99.99 | 2 devices, HD resolution, includes ads |
| Ad-Free | $16.99 | $169.99 | 2 devices, HD resolution, 30 downloads |
| Ultimate | $20.99 | $209.99 | 4 devices, 4K UHD, Dolby Atmos, 100 downloads |
How Pine AI Can Help You Cancel Your HBO Max Subscription
With streaming prices hiking up across the board in 2024 and 2025, cutting HBO Max is a smart move to save over $200 a year. Pine AI makes this annoying chore instant.
Step 1: Let's get started to cancel HBO Max Simply tell us you want to cancel HBO Max. We will ask for a few account details to locate the subscription.
Step 2: Pine gets to work We navigate the confusing menus, figure out if you are billed through a third party like Amazon or Apple, and handle the cancellation process. We don't just suggest it; we finish it.
Step 3: You're free from HBO Max The payments stop. You get your budget back. No retention offers, no "are you sure?" screens, just a confirmed result.
Frequently Asked Questions about HBO Max
Can I unsubscribe from HBO Max anytime?
Can I get a refund from HBO Max if I forgot to cancel?
How do I know my HBO Max subscription is cancelled?
How long does it take for HBO Max to cancel?
What else should I know before I cancel my HBO Max subscription?
How do I raise a complaint to HBO Max?
How does Pine AI work with HBO Max to cancel my subscription?
