So, you're ready to cancel HBO Max. Or just 'Max,' as they call it now. Launched in 2020, Max is home to everything from HBO classics to Discovery+ content, but maybe you've finished House of the Dragon or you're just tired of another subscription fee. It happens. This guide covers canceling on Desktop, iOS, and Android, with subscription costs ranging from $9.99 to $20.99 a month. Getting rid of it could save you up to $252 a year. Let's get this done so you can stop worrying about that next charge.
How to Cancel HBO Max Subscription on Desktop
This is the most direct way to cancel if you signed up on your computer. It can be a little confusing because the 'Subscription' link is sometimes buried in the settings menu. I had to refresh the page once because the manage button didn't load.
1 Go to Max.com and Sign In
Open your web browser and go to the Max website. Click the 'Sign In' button, which is usually at the top right corner of the page.
2 Navigate to Your Subscription
Once you're logged in, click on your profile icon. It's in the top-right corner. From the dropdown menu, select 'Subscription'. They don't make it super obvious.
3 Find the 'Manage Subscription' Link
On the subscription page, you should see the details of your current plan. Look for a link or button that says 'Manage Subscription'. You might have to look closely.
4 Select 'Cancel Subscription'
Clicking 'Manage Subscription' will likely take you to another screen where you'll finally see the 'Cancel Subscription' option. They will probably ask you why you're leaving. Just pick one and move on.
5 Confirm Your Cancellation
Of course, they'll try to keep you with a final offer or a confirmation screen. Confirm you want to cancel. You should receive an email confirming the cancellation shortly after. If you don't, check your spam folder.
How to Cancel HBO Max Subscription on iOS
If you subscribed to Max through the App Store, you have to cancel it through Apple. Don't even bother opening the Max app, the option isn't there. It's a bit of a runaround, but it's how Apple handles all subscriptions.
1 Open the Settings App
You can't cancel inside the Max app. It's a common trap. Instead, open the 'Settings' app on your iPhone or iPad.
2 Tap Your Apple ID
Tap on your name and Apple ID at the very top of the Settings screen. This takes you to your iCloud and media settings.
3 Select 'Subscriptions'
On the Apple ID screen, tap on 'Subscriptions'. You'll see a list of all your active and expired app subscriptions.
4 Find and Tap on Max
Find 'Max' in the list of active subscriptions and tap on it. It might just say 'Max', not 'HBO Max'.
5 Tap 'Cancel Subscription'
At the bottom of the screen, you'll see a red 'Cancel Subscription' button. Tap it and confirm your choice. That's it. Your subscription will end on the date shown.
How to Cancel HBO Max Subscription on Android
Canceling on Android is similar to iOS. You have to go through the Google Play Store, not the Max app itself. It's a system-level thing for managing all your app payments in one place.
1 Open the Google Play Store
Open the Google Play Store app on your Android device. Make sure you're signed into the correct Google Account you used to subscribe.
2 Tap Your Profile Icon
Tap on your profile icon, which is located in the top-right corner of the screen. This will open up the main menu.
3 Choose 'Payments & subscriptions'
From the menu, select 'Payments & subscriptions'. This is where all your Google Play billing is handled.
4 Tap 'Subscriptions'
Tap on 'Subscriptions' to see a list of all your current app subscriptions managed by Google Play.
5 Select Max and Cancel
Find Max in the list and tap on it. At the bottom of the next screen, you'll see the 'Cancel subscription' option. Tap it and follow the prompts to confirm. Weirdly, a friend said this page timed out on them, so they had to do it twice.
Cancel HBO Max Subscription with Live Chat
Max pushes most support inquiries through its online Help Center. You can navigate to help.max.com and use the 'Contact Us' button, which usually leads to a live chat or an email form. Expect to wait a bit for a response, especially during peak hours. A user on Reddit mentioned, 'The live chat queue was 20 people deep. Took forever.'
First, some quick facts. Max will not give you a refund for a partial month, which is pretty standard and annoying. Your watch history and profile will likely stick around for a bit if you decide to come back. And no, you cannot just pause your subscription. It is all or nothing.
HBO Max Plans and Pricing 2025
| Plan | Monthly Price | Annual Price | Details |
|---|---|---|---|
| With Ads | $9.99 | $99.99 | Stream on 2 devices at once, Full HD 1080p resolution. No offline downloads. |
| Ad-Free | $16.99 | $169.99 | Stream on 2 devices at once, Full HD 1080p resolution, 30 offline downloads. |
| Ultimate Ad-Free | $20.99 | $209.99 | Stream on 4 devices at once, 4K UHD with Dolby Atmos audio on select titles, 100 offline downloads. |
Frequently Asked Questions about HBO Max
Can I unsubscribe from HBO Max anytime?
Can I get a refund from HBO Max if I forgot to cancel?
How do I know my HBO Max subscription is cancelled?
How long does it take for HBO Max to cancel?
What else should I know before I cancel my HBO Max subscription?
How do I raise a complaint to HBO Max?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
