So, you're ready to cancel HBO Max. Or just 'Max,' as they call it now. Launched in 2020, Max is home to everything from HBO classics to Discovery+ content, but maybe you've finished House of the Dragon or you're just tired of another subscription fee. It happens. This guide covers canceling on Desktop, iOS, and Android, with subscription costs ranging from $9.99 to $20.99 a month. Getting rid of it could save you up to $252 a year. Let's get this done so you can stop worrying about that next charge.
How to Cancel HBO Max on iPhone (iOS)
If you signed up for HBO Max through the Apple App Store, you have to cancel it through your Apple account. You can't do it from the HBO Max website, which catches a lot of people off guard.
1 Open the Settings App
First, find and tap the gray Settings icon on your iPhone's home screen. Don't look in the HBO Max app itself, they hide the cancellation option in your Apple account settings, which is always a bit annoying.
2 Tap Your Apple ID
At the very top of the Settings screen, you'll see your name and profile picture. Tap on it to access your Apple ID, iCloud, and other media settings.
3 Navigate to Subscriptions
On the Apple ID screen, tap on Subscriptions. It might take a second to load all your active and expired subscriptions, so be patient if you have a lot of them.
4 Find and Select HBO Max
Scroll through the list until you find your HBO Max subscription. Tap on it to open the details and management options.
5 Cancel the Subscription
You'll see a red Cancel Subscription button at the bottom. Tap it and then confirm your choice. Apple will tell you the exact date your access will end. Make sure you get that confirmation.
How to Cancel HBO Max on Android
For Android users who subscribed via the Google Play Store, the process is similar to iOS. You must manage the subscription directly through Google, not the HBO Max app or website.
1 Open the Google Play Store
Find the Google Play Store app on your Android device and open it. This is where Google manages all your app-based subscriptions.
2 Access Your Profile Menu
Tap on your profile icon, which is usually in the top-right corner of the screen. This will open a menu with several account options.
3 Go to Payments & Subscriptions
From the menu, select Payments & subscriptions. This section contains your payment methods, budget history, and, most importantly, your active subscriptions.
4 Select Subscriptions
Tap on Subscriptions to see a list of all the services you're currently paying for through Google Play. Find HBO Max in this list.
5 Cancel Your Subscription
Tap on the HBO Max subscription, and you'll see an option to Cancel subscription at the bottom. Follow the on-screen prompts to confirm. Google will ask why you're leaving, but you can skip it if you want.
How to Cancel HBO Max on Desktop or Laptop
This method is for anyone who signed up directly on the HBO Max website, not through a third-party app store or TV provider.
1 Visit the HBO Max Website and Sign In
Open your web browser and go to HBOMax.com. Click Sign In in the top-right corner and enter your account credentials.
2 Navigate to Your Profile
Once you're logged in, click on your profile name or icon, which is also in the top-right corner. This will open a dropdown menu.
3 Go to the Subscription Page
From the dropdown menu, select Subscription. This is the main hub for all your billing information and plan details. Weirdly, I had to click this twice once for it to load properly.
4 Manage Your Subscription
On the Subscription page, you should see a button that says Manage Subscription. Click it. This will take you to another page where you can finally make changes.
5 Cancel and Confirm
Look for the Cancel Subscription link or button. Click it and follow the final confirmation steps. They might offer you a discount to stay, so just be ready to click past that if you're set on canceling.
Before You Cancel: What You Should Know
- Keep Watching Until the End: After you cancel, you can still use your HBO Max account until the end of the current billing cycle. Your access doesn't shut off immediately.
- No Refunds for Partial Months: HBO Max does not offer prorated refunds. If you cancel a day after your renewal date, you've already paid for the full month. It's a frustrating policy, but a common one.
- Your Profile is Saved (For a While): HBO Max will typically save your viewing history and profiles for several months. This makes it easy to pick up where you left off if you decide to resubscribe later.
Having Trouble Cancelling Your HBO Max Subscription?
If you're stuck in a loop and can't find the cancel button, here are a few things to check:
- Did you subscribe through a third party? This is the most common issue. If you signed up through your cable provider (like Xfinity or Spectrum), Amazon Prime Video Channels, Roku, or another service, you must cancel through that specific service. HBO Max can't cancel it for you.
- Try a different device. Sometimes the website is just buggy. If you're on your phone, try logging in from a desktop computer. The desktop site often has more reliable account management options.
- Clear your browser cache or use Incognito Mode. Old data stored in your browser can sometimes cause glitches. A quick cache clear or opening an incognito window can solve strange website behavior.
- Contact support as a last resort. If nothing else works, you'll have to contact HBO Max customer support directly. Be prepared for a potentially long wait, but they can manually process the cancellation if needed.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price (USD) | Details |
|---|---|---|
| With Ads | $9.99 | 2 concurrent streams, Full HD 1080p resolution, No offline downloads. |
| Ad-Free | $15.99 | 2 concurrent streams, Full HD 1080p resolution, Up to 30 offline downloads. |
| Ultimate Ad-Free | $19.99 | 4 concurrent streams, 4K Ultra HD, Dolby Atmos audio, Up to 100 offline downloads. |
How Pine AI Can Help You Cancel Your HBO Max Subscription
Tired of navigating confusing menus just to cancel a subscription? Pine AI handles the entire cancellation process for you. It's fast, secure, and saves you from the headache of dealing with it yourself. Let us handle the annoying work so you can avoid the next charge.
Frequently Asked Questions about HBO Max
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
