EA Play, which started as EA Access back in 2014, is a subscription that gives you a library of Electronic Arts games, discounts, and early trials. Maybe you signed up to play the new Star Wars Jedi: Survivor or get a head start in Madden, but now the subscription is just another charge on your card. It happens. With plans ranging from $4.99 to $99.99, canceling can save you up to $99.99 a year. This guide covers how to cancel on Desktop, PlayStation, and Xbox so you can stop unwanted payments.
How to Cancel EA Play Subscription on Desktop (EA App)
Canceling directly through the EA App or their website is usually the most reliable way. It avoids any weird delays or issues with third-party stores like Steam. I tried this on my laptop and it worked, but the page did time out once, so I had to log in again. A bit annoying.
1 Log In to Your EA Account
Head over to the EA website and log into your account. This is the main hub for everything, so it's the most direct way to cancel.
2 Navigate to the EA Play Section
Once you're in, look for your profile icon or name and find the Account Settings option. From there, you should see a tab on the left for EA Play. Click it.
3 Find and Click 'Cancel Membership'
At the bottom of the page, you'll see your membership details. There should be a link that says Cancel Membership. Honestly, they don't make it super obvious. Click that link.
4 Confirm the Cancellation
EA will probably show you an offer to try and keep you. Just skip past it and confirm your cancellation. You should get an email confirming it's done. If you don't, check your settings again to be sure.
How to Cancel EA Play Subscription on PlayStation (PS5/PS4)
If you signed up on your PlayStation, you have to cancel it there. You can't cancel a PlayStation-billed subscription on the EA website. It's a common mistake people make.
1 Go to Console Settings
From the main screen on your PlayStation, go to Settings. It's the little gear icon.
2 Find Your Subscriptions
Navigate to Users and Accounts, then Account, and finally find Payment and Subscriptions. Why so many menus? Who knows. It's a classic console experience.
3 Select EA Play
Select Subscriptions and find EA Play in the list of your active services.
4 Turn Off Auto-Renew
Here's the key part. You need to select Turn Off Auto-Renew. This stops Sony from charging you for the next cycle. Your subscription will stay active until the current period ends.
How to Cancel EA Play Subscription on Xbox (Series X|S/One)
Just like with PlayStation, if you bought EA Play through your Xbox, you must cancel it through Microsoft. Don't even bother trying on the EA website, it won't work.
1 Open the Xbox Guide
Press the main Xbox button on your controller to open the guide.
2 Navigate to Subscriptions
Go to Profile & system, then select Settings > Account > Subscriptions. The menu system on Xbox can feel like a maze, but the 'Subscriptions' tab is what you're looking for.
3 Find EA Play in the List
Find your EA Play subscription in the list and select it to see the management options.
4 Turn Off Recurring Billing
Choose the option to Turn off recurring billing and then follow the on-screen instructions to confirm. That's it. You're done.
Cancel EA Play Subscription with Live Chat
EA pushes you to use their online help portal at help.ea.com. You can submit a case, and from there, you might get the option for live chat. Be prepared to wait. A Reddit user mentioned, 'Sat in the live chat queue for 45 minutes just to be told to read the FAQ.' It can be a real test of patience.
Cancel EA Play Subscription with Phone
EA doesn't have a straightforward public support number. Instead, you have to go to help.ea.com, select your game or issue, and if your problem qualifies, you might see an option to 'Request a call'. They will then call you back. It feels like you have to jump through hoops just to talk to someone.
Before you cancel, know this: your game saves and EA account are safe. You just lose access to the games in The Play List when your subscription ends. EA generally does not offer refunds if you cancel after a payment has been made. Super frustrating, but that's their policy. Also, there's no option to 'pause' your membership, you can only cancel it outright.
EA Play Plans and Pricing 2025
| Plan | Price (USD) | Details |
|---|---|---|
| EA Play | $4.99/month or $29.99/year | Access to a library of older EA titles (The Play List). 10-hour trials of new games. 10% discount on EA digital purchases. |
| EA Play Pro | $14.99/month or $99.99/year | All benefits of EA Play. Unlimited access to new EA titles right at launch. Access to premium editions with extra content. Only available on PC via the EA App. |
Frequently Asked Questions about EA Play
Can I unsubscribe from EA Play anytime?
Can I get a refund from EA Play if I forgot to cancel?
How do I know my EA Play subscription is cancelled?
How long does it take for EA Play to cancel?
What else should I know before I cancel my EA Play subscription?
How do I raise a complaint to EA Play?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
