Can I unsubscribe from EA Play anytime?

Yes, you can cancel your EA Play subscription at any time. Your access to the service will continue until the end of your current billing period, but you won't be charged again.

Can I get a refund from EA Play if I forgot to cancel?

Probably not. EA's terms are pretty clear that they don't offer refunds for subscriptions, even if you forgot to cancel. Once they charge you, that payment is final for that billing period. It's a bummer.

How do I know my EA Play subscription is cancelled?

You should receive a confirmation email. You can also go back to the subscription management page on EA's website, PlayStation, or Xbox to confirm that it says 'Canceled' or that 'Auto-Renew' is turned off.

How long does it take for EA Play to cancel?

The cancellation itself is instant, meaning it stops your next scheduled payment. However, your benefits will continue until your current paid-for month or year is over.

What else should I know before I cancel my EA Play subscription?

Remember that you will lose access to any games you were playing from The Play List. If you want to play them again, you'll have to buy them or resubscribe. Any games you bought with the 10% discount are yours to keep forever.

How do I raise a complaint to EA Play?

Your best bet is to use the official EA Help website. You can create a support ticket there to document your issue. Getting a response can sometimes take a while, so be patient but persistent.

How to Cancel Your EA Play Subscription (2025)

How to Cancel EA Play on Desktop or Laptop

Canceling your EA Play membership directly through their website is often the most straightforward method, especially if you didn't subscribe through a third-party app store. Here’s how to get it done.

1 Go to the EA Website and Log In

Open your web browser and navigate to the official EA website. Find the login button, which is usually at the top right corner, and sign in with your EA Account credentials. Make sure you're using the account that has the active EA Play subscription.

2 Navigate to Your Account Settings

Once logged in, click on your profile icon in the top right corner of the page. A dropdown menu will appear. Select Account Settings from this menu to access your account dashboard.

3 Find the EA Play Tab

On the left-hand side of the account settings page, you'll see a navigation menu. Look for a tab labeled EA Play. Click on it. This section manages everything related to your membership.

4 Click 'Cancel Membership'

At the bottom of the EA Play management page, you should see a hyperlink or button that says Cancel Membership. It can be a bit small, so look carefully. Click this link to start the cancellation process.

5 Follow the Prompts to Confirm

EA will likely present you with a confirmation screen, maybe even an offer to keep you subscribed. Just follow the on-screen instructions to finalize the cancellation. You should receive a confirmation email shortly after.

How to Cancel EA Play on iPhone or iPad (iOS)

If you signed up for EA Play through an app on your iPhone or iPad, your subscription is managed by Apple. You'll need to cancel it through your device settings.

1 Open the Settings App

Find and tap the gray gear icon for Settings on your iPhone or iPad's home screen.

2 Tap Your Apple ID

At the very top of the Settings menu, you'll see your name and profile picture. Tap on this banner to access your Apple ID settings.

3 Select 'Subscriptions'

On the Apple ID screen, scroll down and tap on Subscriptions. This will show you all the active and expired subscriptions linked to your Apple account.

4 Find and Tap on 'EA Play'

Look through the list of your active subscriptions for EA Play. Once you find it, tap on it to open the management screen for that specific subscription.

5 Tap 'Cancel Subscription'

At the bottom of the screen, you'll see a red Cancel Subscription button. Tap it, and then confirm your choice. Your subscription will now be set to expire at the end of the current billing cycle.

How to Cancel EA Play on Android

For those who subscribed via the EA Play app on an Android device, the cancellation process is handled through the Google Play Store.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. Make sure you are signed into the Google account you used to purchase the subscription.

2 Access the Subscriptions Menu

Tap on your profile icon in the top-right corner of the screen. In the menu that appears, select Payments & subscriptions.

3 Tap on 'Subscriptions'

From the 'Payments & subscriptions' screen, tap on Subscriptions. This will display a list of all your current and past subscriptions managed through Google Play.

4 Select EA Play

Find EA Play in your list of active subscriptions and tap on it to view the details and management options.

5 Cancel the Subscription

At the bottom of the management screen, tap the Cancel subscription button. Google Play will ask you for a reason, then you'll need to confirm the cancellation. Your subscription will remain active until the end of the current billing period.

Cancel EA Play via Live Chat or Support Ticket

If the self-service options aren't working, you can try contacting EA Support directly. It's not always the fastest route, but it gets the job done.

Go to the EA Help website.
Log in to your account.
Select EA Play as your product.
Choose a topic like Manage my membership and then Cancel my membership.
EA will show you recommended support options, which usually include starting a Live Chat or creating a support case.

Be prepared for a potential wait, especially during peak hours. Some users report the chat bot is a bit of a pain to get past before you can talk to a real person.

Before You Cancel: What You Should Know

Before you hit that cancel button, here are a few things to keep in mind:

Game Access: You can continue playing games from The Play List until your current billing cycle ends. After that, you'll lose access unless you buy the games outright.
No Refunds: EA's policy generally does not offer refunds for partially used subscription periods. If your subscription renews tomorrow, you should cancel it today.
Game Saves: Your game progress and saves are tied to your EA account, not your subscription. They will still be there if you decide to resubscribe or purchase the games later.
No Pausing: EA Play does not offer an option to pause your membership. You can only cancel it and resubscribe later if you choose.

Having Trouble Cancelling Your EA Play Subscription?

It can be frustrating when a simple cancellation turns into a headache. If you're stuck, here are a few things to try:

Check Your Billing Source: Did you subscribe through Steam, PlayStation, or Xbox? If so, you must cancel through that specific platform's subscription management system, not on the EA website.
Try a Different Device: Sometimes the mobile site is buggy. If you're on your phone, try logging in on a desktop or laptop computer. This solves the problem more often than you'd think.
Clear Your Browser Cache: Old data can cause weird glitches. Clear your browser's cache and cookies or try using an incognito/private window to log in and cancel.
Contact Support Directly: When all else fails, it's time to contact EA's support team. It might take a while, but a support agent can manually cancel the subscription for you.

Subscription Plans and Pricing (2025)

Plan	Monthly Price (USD)	Annual Price (USD)	Key Features
EA Play	$5.99	$39.99	Access to a library of EA games (The Play List), 10-hour trials of new games, 10% discount on EA digital purchases.
EA Play Pro	$16.99	$119.99	All benefits of EA Play, plus unlimited access to new EA titles (deluxe editions) on release day, and extra in-game content. (PC Only)

How Pine AI Can Help You Cancel Your EA Play Subscription

Tired of navigating confusing menus and dealing with retention offers? Let Pine AI handle it. We can cancel your EA Play subscription for you, quickly and securely. Just connect your account, and we'll take care of the rest, saving you time and preventing any future unwanted charges. It's the stress-free way to manage your subscriptions.

Frequently Asked Questions about EA Play

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.