BetterMe, launched in 2017, rode the somatic exercise wave seen all over TikTok, but maybe those wall pilates didn't transform your life. Plans cost between $19.99 and $59.99, meaning you save up to $60 by quitting. Whether you use iOS, Android, or desktop, Visit BetterMe to manage the account. Pissed Consumer lists over 1,500 complaints in the last 3 years, specifically citing "incorrect billing amounts" and "poor customer service." With rising costs and frustration over auto-renewals, cancelling is a smart move.
How to Cancel BetterMe on iPhone (iOS)
If you signed up via the App Store, you must cancel through Apple. Deleting the app does nothing.
1 Open Settings
Tap the grey Settings gear icon on your home screen. Do not open the BetterMe app itself, as Apple handles the billing.
2 Tap Your Name
Click your Apple ID name at the very top of the list. It usually has your profile photo next to it.
3 Select Subscriptions
Tap Subscriptions. If you do not see it, look under 'Media & Purchases' instead.
4 Find BetterMe
Scroll until you see BetterMe in the Active list. Tap it.
5 Cancel Subscription
Hit Cancel Subscription in red text. If you only see 'Renew' options, it is already cancelled.
How to Cancel BetterMe on Android
Android users often get confused here. You cannot cancel inside the BetterMe app settings if you paid via Google Play.
1 Open Google Play Store
Launch the Play Store app. Make sure you are signed into the correct Google account used for the purchase.
2 Tap Profile Icon
Click your profile picture in the top right corner.
3 Go to Payments & Subscriptions
Select Payments & subscriptions from the menu list.
4 Select Subscriptions
Tap Subscriptions to view your active recurring charges.
5 Cancel BetterMe
Find BetterMe in the list, tap it, and select Cancel subscription. Follow the on-screen confirmation.
How to Cancel BetterMe on Desktop or Laptop
If you bought the plan via a Facebook ad or Instagram link, you likely have a direct web subscription. Use these steps.
1 Log In to Website
Go to the BetterMe website and log in. This is required if you purchased the plan directly through their site (not the app store).
2 Access Profile Settings
Click the Profile icon or navigate to the account settings menu.
3 Find Subscription Settings
Look for a tab labeled Subscription or Billing. It is often buried at the bottom of the page.
4 Turn Off Auto-Renewal
Select Turn Off Auto-Renewal or Cancel Subscription. You might have to click through several 'Are you sure?' screens.
What is BetterMe Cancellation Policy
BetterMe is strict. You must cancel at least 24 hours before the end of your current billing period to avoid being charged again. They generally do not offer refunds for partial months or unused time. According to many angry reviews on TrustPilot, if you miss the window by even an hour, the system charges you automatically. It is a 'use it or lose it' policy.
Before You Cancel BetterMe: What You Should Know
No Refunds
BetterMe states clearly in their terms that payments are non-refundable. Even if you forgot you had the app.
Data Retention
Cancelling the subscription does not delete your account data. Your workout history remains unless you request a full data deletion via privacy settings.
Access Continues
You keep access to the premium features until the billing cycle ends. So if you cancel today but paid through next week, you can still use the meal plans.
Having Trouble Cancelling Your BetterMe Subscription?
Still seeing charges? Try these fixes:
- Check the Source: Did you buy it on the web or the app? If you don't see the subscription in your Apple/Google settings, you definitely bought it via their website. Log in on a browser.
- Check Your Email: Search your inbox for 'BetterMe Receipt'. This will tell you exactly how you paid (PayPal, Credit Card, Apple, etc).
- Use Desktop: The mobile site can be glitchy. Try logging in from a laptop to find the cancel button.
- Contact Support: If the button is missing, email their support immediately to create a paper trail.
Subscription Plans and Pricing (2025)
| Plan Duration | Approximate Cost | Details |
|---|---|---|
| 1 Month | $19.99 | Billed monthly. Highest cost per month. |
| 3 Months | $29.99 | Billed quarterly. Moderate savings. |
| 6 Months | $59.99 | Billed twice a year. Best value if you actually use it. |
| Lifetime | ~$120.00 | One-time payment. Rarely offered. |
How Pine AI Can Help You Cancel Your BetterMe Subscription
Cancelling fitness apps is harder than the actual workouts, especially with the "New Year, New Me" hype fading and companies making it difficult to leave. Pine AI handles the entire headache for you.
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Step 1: Let's get started to cancel BetterMe Just tell us you want to quit BetterMe. We will ask for a few account details to locate the subscription source.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
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Step 3: You're free from BetterMe The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about BetterMe
Can I unsubscribe from BetterMe anytime?
Can I get a refund from BetterMe if I forgot to cancel?
How do I know my BetterMe subscription is cancelled?
How long does it take for BetterMe to cancel?
What else should I know before I cancel my BetterMe subscription?
How do I raise a complaint to BetterMe?
How does Pine AI work with BetterMe to cancel my subscription?
