Atresmedia is a major Spanish media company founded way back in 1989, and their streaming service, ATRESplayer, is its modern face. Maybe you signed up to watch a specific hit show like 'Veneno' and now you're just not using it enough to justify the cost. It happens. With subscriptions ranging from $5.99 to $69.99, you can save up to $70 a year by making sure you're not paying for something you don't watch. This guide will walk you through canceling on desktop, iOS, and Android, so you can get it done without any extra drama.
How to Cancel Atresmedia on iPhone (iOS)
If you subscribed to Atresmedia through the App Store, you have to cancel it through Apple. You can't do it on the Atresmedia website, which is a common point of confusion.
1 Open Your iPhone Settings
Find and tap the gray gear icon for the Settings app on your home screen. This is where all your Apple-level subscriptions are managed.
2 Tap Your Apple ID
Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and media settings.
3 Navigate to Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions billed through Apple. It can be a surprisingly long list.
4 Find and Select Atresmedia
Scroll through the list until you find the Atresmedia (or Atresplayer) subscription. Tap on it to open the management screen.
5 Cancel the Subscription
Tap the red Cancel Subscription button at the bottom of the screen. You'll be asked to confirm your choice. Once you do, the subscription is set to expire at the end of the current billing cycle.
How to Cancel Atresmedia on Android
Cancelling on Android is pretty straightforward, as long as you remember it's managed by Google, not Atresmedia directly.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. It's the place for all app-related billing.
2 Access Your Profile
Tap on your profile icon or initial in the top-right corner of the screen. This will open a menu with several options.
3 Go to Payments & Subscriptions
From the menu, select Payments & subscriptions. This is where Google keeps track of all your recurring charges.
4 Select Subscriptions
Tap on Subscriptions to see a list of all services you're currently paying for through your Google account.
5 Find and Cancel Atresmedia
Locate Atresmedia in the list and tap on it. On the next screen, tap the Cancel subscription button and follow the on-screen prompts to confirm. Honestly, I had to tap it twice before the confirmation screen appeared.
How to Cancel Atresmedia on Desktop or Laptop
This is the most direct way to cancel, but only if you didn't sign up using your phone. People on Reddit often complain the website menus are confusing, so take your time.
1 Visit the Atresplayer Website
Open your web browser and go to the official Atresplayer website. This method works if you subscribed directly on their site, not through an app store.
2 Log In to Your Account
Click the login button and enter your email and password to access your account dashboard.
3 Navigate to Your Profile or Account Settings
Once logged in, look for an option like 'Mi Perfil' (My Profile) or an icon representing your account, usually in the top-right corner. The site might be in Spanish, which can be a little tricky.
4 Find Your Subscription Details
Within your profile, search for a section named 'Mi suscripción' (My Subscription) or 'Account Management'. This is where your plan details and billing information are stored.
5 Cancel Your Subscription
Look for a button or link that says 'Cancelar suscripción' (Cancel Subscription). Click it and follow any confirmation steps. They might offer you a discount to stay, so be prepared to click past that.
Cancel Atresmedia by Email
If you're stuck and can't cancel through your account, you can try contacting their support team directly.
- Email: Send a message to [email protected].
- What to Include: Make sure to provide the email address associated with your Atresmedia account and clearly state that you wish to cancel your premium subscription.
Be aware that email support can be slow. Don't wait until the day before your renewal to send a message, as it might not be processed in time.
Before You Cancel: What You Should Know
- No Refunds for Partial Months: Atresmedia does not offer pro-rated refunds. If you cancel, you can continue using the service until the end of your current billing period, but you won't get any money back.
- Your Account Remains: Cancelling your subscription doesn't delete your account. Your viewing history and profile will still be there if you decide to resubscribe later.
- Check Your Billing Source: Remember, if you subscribed via Apple or Google, you must cancel through them. Atresmedia's support team cannot cancel third-party subscriptions for you.
Having Trouble Cancelling Your Atresmedia Subscription?
It can be frustrating when the cancel button seems to be hiding. Here are a few things to try:
- Confirm Where You Subscribed: This is the biggest issue. If you subscribed on your iPhone, you must cancel through Apple's settings. If on Android, use the Google Play Store. If you subscribed on their website, you must cancel there.
- Try a Different Browser: Sometimes website glitches can be browser-specific. Try logging in from a different browser (like Chrome or Firefox) or use an incognito/private window.
- Clear Your Cache: Old data stored in your browser can sometimes cause issues. Clear your browser's cache and cookies, then try logging in again.
- Contact Support Directly: When all else fails, email their customer support at [email protected]. Explain the issue and ask them to cancel the subscription for you manually. It might take a day or two to get a response.
Subscription Plans and Pricing (2025)
| Plan | Price (USD/month) | Details |
|---|---|---|
| Atresplayer Free | $0 | Access to a limited library of content with ads. Live channels are not always available. |
| Atresplayer Premium | $5.99 | Ad-free viewing, access to the complete catalog, exclusive premieres, and the ability to download content for offline viewing. |
How Pine AI Can Help You Cancel Your Atresmedia Subscription
Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We can cancel your Atresmedia subscription for you, quickly and securely. Save yourself the time and frustration. Connect your accounts and let us manage the rest.
Frequently Asked Questions about Atresmedia
Can I unsubscribe from Atresmedia anytime?
Can I get a refund from Atresmedia if I forgot to cancel?
How do I know my Atresmedia subscription is cancelled?
How long does it take for Atresmedia to cancel?
What else should I know before I cancel my Atresmedia subscription?
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How does Pine AI work with Atresmedia to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
