Flo Premium
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How to Cancel Flo Premium Subscription: Official Steps
Learn how to cancel a Flo Premium subscription on the web, iOS, or Google Play, what cancellation changes, how refunds work, and how to protect your data.
- 17 current official sources checked
- 3 billing routes separated
- Legacy Provider and equivalent Blog content reconciled claim by claim
- Steps, outcomes, refund boundaries, and related products revalidated
How to cancel Flo Premium through the correct billing owner
Web cancellation
Cancel Flo Premium through Web
1Open Flo account settings
Open the Flo app on your device or go to app.flo.health in a web browser, then sign in to the Flo account that matches the email on your web‑subscription receipt. Tap or click your profile icon (avatar) to open your account area, where subscription options are available.
2Open Subscription
From your profile area, enter the subscription management screen. In the app, tap the “See your Premium benefits” cell to open Flo’s Subscription Hub; on app.flo.health, choose “Subscriptions” from the profile menu so you can view the current Flo Premium plan linked to your account.
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3Choose Cancel subscription
Within the Subscription Hub or the Subscriptions page on app.flo.health, select “Manage Subscription” if it appears, then follow the available option to cancel your Flo Premium plan. Continue through the on‑screen prompts until the interface confirms that your web subscription will no longer renew.
4Confirm the Premium end date
On the final screen, review any text describing what will happen to your plan, such as when billing will stop or how your Premium access will change, then confirm the cancellation. If an end date or final billing period is shown, make a note or save a screenshot so you can verify that the subscription does not renew.
iOS cancellation
Cancel Flo Premium through iOS
1Open Settings
On your iPhone or iPad, unlock the device and tap the gray Settings app icon on your home screen to open the main iOS settings menu used to manage Apple ID, subscriptions, and system preferences.
2Tap your name
At the top of Settings, tap the banner showing your name and Apple ID. This opens the Apple ID account screen where Apple groups options such as iCloud, Media & Purchases, and Subscriptions.
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3Open Subscriptions
On the Apple ID screen, tap “Subscriptions.” If the Subscriptions option is not visible, tap “iTunes & App Store,” then tap your Apple ID, choose “View Apple ID,” sign in if needed, and scroll down to find and tap “Subscriptions” to load your active and expired subscriptions.
4Choose Flo Premium
In the Subscriptions list, look for the Flo entry associated with your App Store billing. Tap the Flo subscription so you can see its details, including the current plan and renewal status tied to your Apple ID.
5Tap Cancel Subscription and confirm
On the Flo subscription detail screen, tap “Cancel Subscription” near the bottom and follow any on‑screen prompts until Apple confirms the change. If no “Cancel Subscription” button appears, Apple indicates that this Flo subscription is already canceled and set not to renew.
Google Play cancellation
Cancel Flo Premium through Google Play
1Open Google Play
On your Android phone or tablet, open the Google Play Store app while signed into the Google account that pays for Flo Premium. This is where Google lists and manages app subscriptions tied to that account.
2Open Payments & subscriptions
In the Google Play Store, tap your profile icon in the top‑right corner to open the account menu, then tap “Payments & subscriptions” to access billing and subscription options for your Google account.
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3Open Subscriptions
Under “Payments & subscriptions,” tap “Subscriptions.” Google Play will display a list of active subscriptions associated with the signed‑in Google account, including Flo if it was purchased there.
4Choose Flo Premium
In the subscriptions list, select the Flo subscription entry to open its details page. This screen shows your current plan and renewal information as managed by Google Play.
5Tap Cancel subscription and confirm
On the Flo subscription details page, tap “Cancel subscription,” then follow the remaining on‑screen instructions until Google Play confirms that the subscription will not renew. Keep any confirmation screen or email as proof of cancellation.
Refund policy
Flo Premium refund overview
Flo treats refunds and cancellations as separate actions. Canceling stops future renewals, but each billing platform has its own refund path and review process, and Flo’s documentation focuses on how to submit a request rather than guaranteeing outcomes.
Check my refund options- App Store: refunds controlled by Apple
- Flo’s iOS refund article explains that when you subscribe through the Apple App Store, Apple manages billing and handles all refunds. Flo cannot issue refunds for those transactions; instead, you must sign in to reportaproblem.apple.com, locate the Flo purchase, and request a refund from Apple.
- Google Play: Flo reviews requests with your GPA ID
- For Android purchases, Flo instructs users to find their Google Play transaction ID (formatted like GPA.XXXX‑XXXX‑XXXX‑XXXXX) via the email receipt or pay.google.com, then submit a refund request through the Help Center’s “Contact us” button. Flo’s support team reviews the request using that ID and your account email.
- Web subscriptions: refund requests go to Flo Support
- If you bought Flo Premium on app.flo.health, Flo’s web refund article directs you to verify that your receipt lists Flo Health, Stripe, or PayPal, then contact Flo Support using the “Contact us” button with your Flo account email and, if possible, a copy of the receipt. The team will review and respond.
- Canceling isn’t the same as a refund
- Flo specifically warns that canceling a subscription only stops future charges; it does not automatically reverse any prior transaction, even if you cancel soon after being billed. To seek money back, you must submit a refund request through the appropriate iOS, Android, or web process described in the Help Center.
- FSA/HSA refunds may require you to repay your provider
- Flo’s FSA/HSA article clarifies that if you used tax‑advantaged funds and later receive a refund for Flo Premium, you are responsible for returning that refund to your FSA/HSA provider if required by your plan’s rules; Flo doesn’t do this automatically on your behalf.
For the most up‑to‑date and platform‑specific refund instructions—including any regional nuances—review Flo’s refund articles for iOS, Android, and web subscriptions in the Subscriptions & Billing section of the Help Center, and then submit your request via the in‑page “Contact us” button or Apple’s reportaproblem.apple.com site as directed there. Open Flo’s official refund guidance
Before you cancel
Work out who bills your Flo Premium subscription
Flo uses different billing owners, and the cancellation path depends entirely on where you first subscribed. Matching your subscription to the correct owner prevents failed cancellations and missed refunds.
Check your email receipt
Flo recommends checking your email or bank statement to see who billed you. Receipts from “Apple” indicate an App Store subscription, those that explicitly mention “Google Play” point to Google billing, and receipts from “Flo Health,” “Stripe,” or “PayPal” mean you bought your plan on app.flo.health.
Match to the correct cancellation article
Once you know the billing owner, follow the matching Help Center article: iOS cancellation for Apple purchases, Android/Google Play cancellation for Google purchases, or the web‑subscription article if your payment went directly through Flo’s website. Each article outlines the exact platform you must use.
Understand that owners are separate
Flo emphasizes that Apple, Google, and Flo each manage their own billing systems. Canceling inside the Flo app cannot stop an Apple or Google Play subscription, and Flo Support cannot directly cancel those platform‑managed renewals for you.
Anonymous Mode and web billing
Flo’s privacy FAQ explains that web subscriptions don’t work in Anonymous Mode and require manual cancellation to remove identifiable payment information. If you enabled Anonymous Mode after buying on the web, you still need to cancel the underlying web subscription using Flo’s web instructions.
After cancellation
What canceling Flo Premium does—and doesn’t—do
Flo distinguishes clearly between stopping subscription billing and changing how your account or data are handled. Knowing these boundaries helps set the right expectations.
Stops future charges, not past ones
Flo’s refund articles state that canceling a subscription stops future charges but does not automatically refund a charge that already occurred. If you have already been billed, you must follow Apple’s, Google’s, or Flo’s refund steps separately; cancellation alone only turns off renewal.
Account stays active on free Flo
The iOS cancellation article reassures users that their data is safe and that they can continue using the free version after canceling. Flo’s free‑version article lists ongoing features such as period and ovulation predictions, symptom logging, and Secret Chats, which remain available with no time limit.
Premium content and tools are removed
Canceling Premium affects access to paid content and tools, not your underlying account. Once your Premium access ends, features described in the Flo Premium overview—such as the full library of expert content, richer pattern analysis, Health Assistant, Symptom Checker, and certain partner features—will no longer be available.
Data is retained unless you delete it
Flo repeatedly notes that canceling a subscription does not delete your logged health data. Your information remains linked to your account and can be used in the free version, unless you actively choose to delete your account and data via the privacy settings.
Refund routes
How Flo handles refunds by billing platform
Flo’s Help Center separates refund processes by where you subscribed. None of these are automatic when you cancel; you must take an extra step on the relevant platform.
App Store refunds go through Apple
Flo explains that when you subscribe via the Apple App Store, Apple manages your billing and Flo cannot issue those refunds. Instead, you must sign in to Apple’s reportaproblem.apple.com site, find your Flo purchase, and submit a refund request directly to Apple.
Google Play refunds require your transaction ID
For Android purchases, Flo asks you to locate your Google Play receipt or retrieve the transaction ID (GPA.XXXX‑XXXX‑XXXX‑XXXXX) from pay.google.com. You then use the Help Center’s “Contact us” option to submit a refund request to Flo Support with that ID and your account email.
Web subscription refunds via Flo Support
If you paid on app.flo.health, Flo’s web refund article directs you to confirm that your receipt mentions Flo Health, Stripe, or PayPal, then contact Flo Support through the Help Center’s “Contact us” button with your account email and, if possible, your original receipt. The team reviews and responds to your request.
FSA/HSA refunds and your responsibility
Flo’s FSA/HSA guidance notes that if you cancel and obtain a refund for a Flo Premium subscription that was reimbursed from an FSA or HSA, you—not Flo—are responsible for returning the refunded amount to your benefits provider in line with their rules.
Where to manage
Managing Flo Premium in the app versus on the web
Flo offers more than one way to access a web‑billed subscription. Understanding the difference between the in‑app Subscription Hub and app.flo.health can help if a button seems missing.
Subscription Hub inside the app
For web subscribers who also use the app, Flo calls the in‑app management area the Subscription Hub. You reach it by tapping your profile icon and then the “See your Premium benefits” cell, which includes a “Manage Subscription” option leading to cancellation prompts for web‑billed plans.
Subscriptions page on app.flo.health
If you prefer a browser or do not have the app installed, Flo’s web article directs you to log in at app.flo.health, tap your profile icon, and choose “Subscriptions.” From there you can follow prompts to cancel or change your web‑billed plan.
Anonymous Mode limitations for web plans
Flo’s privacy FAQ notes that web subscriptions do not work in Anonymous Mode and require manual cancellation to remove identifiable payment information. That means even if you switch to Anonymous Mode, you still need to complete cancellation through the web instructions for any active web‑billed Premium plan.
Support if you cannot access either route
If you cannot access the Subscription Hub or the Subscriptions page (for example, because you no longer have the device or can’t sign in), Flo’s refund and cancellation articles direct you to use the Help Center’s “Contact us” button and provide your account email and receipt details so Support can assist.
Account & data
Canceling vs deleting your Flo account and data
Flo separates subscription management from data control. You can cancel Premium without deleting your account, or go further and erase your data using tools in the privacy settings.
Canceling does not erase your logs
Flo’s iOS and refund articles emphasize that canceling or even requesting a refund does not delete your cycle history or other health logs; they remain linked to your Flo account and available in the free version unless you take additional steps to delete them.
How to request a copy of your data
From the app, you can export your data before canceling or deleting your account. Flo’s privacy FAQ instructs you to go to Settings → “Privacy Settings” → “Request Information,” after which Flo sends you your data and a separate password in two emails.
How to delete your account and all data
If you want full deletion rather than just canceling Premium, Flo’s privacy FAQ explains that you should open Flo, go to Settings → “Privacy Settings,” select “Delete my Account,” and confirm. Flo immediately unlinks personal identifiers from your app data, and deletion then continues across its systems.
Use Anonymous Mode instead of deleting
Flo offers Anonymous Mode as an additional privacy option. Enabling it lets you use Flo without linking your name, email, or other identifiers to your health data, though some features and web subscriptions are limited. This can be an alternative if you’re privacy‑focused but still want to use Flo.
Troubleshooting
When you can’t find Flo under your subscriptions
Flo maintains a specific article for situations where Flo Premium isn’t listed under your Apple or Google subscriptions. The most common causes are using the wrong account or having a web‑billed plan instead.
You may have a web subscription instead
Flo notes that if you don’t see Flo in your Apple or Google subscription lists, you might have subscribed on the Flo website rather than through the app stores. In that case, you should follow the web‑subscription cancellation article on app.flo.health instead of the iOS or Android steps.
Check for multiple Apple or Google accounts
The “Flo isn’t listed under my subscriptions” article explains that subscriptions are tied to your Apple ID or Google account, not your Flo login. If you use more than one Apple ID or Google account, sign out and in with each one and recheck the subscriptions list until you find the Flo entry.
Signed‑in labels may differ slightly
Flo’s screenshots show common labels like “Subscriptions,” but these can vary slightly by iOS or Android version. If the exact word isn’t present, look for the section that lists active and expired subscriptions under your Apple ID or Google account; that is where the Flo subscription will appear if billed there.
Contact Flo Support with receipts if still stuck
Across cancellation and refund articles, Flo advises using the Help Center’s “Contact us” button and providing the email you used to subscribe and a copy of your receipt if you cannot locate or cancel your subscription through normal menus. Including transaction IDs (for Google Play) helps Support respond faster.
FSA/HSA specifics
If you used FSA/HSA funds for Flo Premium
Flo supports using FSA/HSA funds for eligible Premium plans and has separate guidance for what happens if you later cancel or seek a refund.
FSA/HSA purchases use normal billing paths
Flo’s FSA/HSA help category clarifies that you can buy Flo Premium via the web, App Store, or Google Play and then submit receipts to your FSA/HSA provider. The subscription itself is still billed through the same Apple, Google, or web channels described in the standard cancellation articles.
Cancellation process is unchanged
If your Flo Premium was reimbursed with FSA/HSA funds, you still cancel it using the usual method for your platform (Apple, Google Play, or web), as described in the cancellation articles. There is no separate in‑app “FSA/HSA cancel” control.
Responsibility for repaying benefits
Flo’s “What happens if I then cancel my Flo Premium subscription?” article notes that if you receive a refund for a subscription that was reimbursed by your FSA/HSA provider, you are responsible for returning the refunded amount to that provider in line with their rules.
Keep clear documentation
Because FSA/HSA reimbursements and Flo’s own refunds are separate, it’s important to keep copies of your original Flo receipt, any insurer reimbursement records, and any refund confirmations you receive from Apple, Google, or Flo. This documentation supports any reconciliation your benefits provider may require.
Alternatives
Alternatives to canceling Flo Premium entirely
If you’re mainly concerned about cost, notifications, or privacy, Flo offers options other than fully canceling or deleting your account.
Stay on or move to the free version
Flo’s free‑version article confirms you can use the basic app indefinitely without Premium. If you’re unsure about canceling, you can downgrade by turning off auto‑renewal when your current period ends, then continue using free features like predictions, symptom tracking, and Secret Chats.
Use Anonymous Mode for stronger privacy
Instead of leaving Flo, you can enable Anonymous Mode, which Flo describes as providing access without linking health data to your name, email, or technical identifiers. Some features and web subscriptions are limited, but it significantly reduces identifiability while retaining most tracking and insight tools.
Tune privacy and consent settings
Flo’s privacy resources encourage you to review settings like passcode or biometric locks, marketing consent toggles, and third‑party data sharing controls. Adjusting these in the app’s privacy settings can address many concerns about how your data is used without changing your Premium status.
Export data before any bigger change
Whether you stay Premium, switch to free, or eventually delete your account, Flo recommends that privacy‑conscious users consider requesting a copy of their data via Settings → “Privacy Settings” → “Request Information,” so they can review or move their records elsewhere if they wish.
Flo Premium cancellation FAQ
Provider-specific answers based on official sources checked August 10, 2026. Signed-in terms, region, billing owner, and applicable law still control.
Can I cancel Flo Premium directly in the app if I paid through Apple or Google Play?
Does canceling Flo Premium delete my period data or close my account?
How can I confirm my Flo Premium subscription is really canceled?
Can I pause my Flo Premium subscription instead of canceling it?
When should I cancel Flo Premium to avoid being charged again?
How do refunds work if I used FSA or HSA funds to pay for Flo Premium?
Can I manage or cancel a Flo web subscription while using Anonymous Mode?
How can I export my Flo data before canceling or deleting my account?
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