FPL Payment Plans and Florida PSC Complaints: Stop a Florida Power and Light Shutoff
Florida Power and Light (FPL) is the largest electric utility in Florida, serving approximately 5.8 million accounts. Unlike many northern states, Florida has no winter shutoff moratorium. But Florida law still provides protections, and the Florida PSC complaint process is one of the most effective tools for stopping a shutoff.
FPL payment options
Payment extensions
FPL offers residential customers additional time to pay past-due balances. You can get one to two extra weeks, and you can use this option as many times as needed within a 12-month period.
Installment plans
For larger past-due balances, FPL offers installment plans that spread payments over several months. Call FPL at 800-226-3545 to set one up.
Budget billing
FPL's Budget Billing averages your annual costs across 12 equal monthly payments to eliminate the summer spikes that are common in Florida due to air conditioning costs.
Florida disconnection rules
- Written notice required before disconnection
- No disconnection while PSC complaint is pending — this is your strongest protection
- Medically Essential Service: FPL offers protections for customers who depend on electricity for medical equipment
- No seasonal moratorium — Florida does not have winter or summer shutoff restrictions
Assistance programs
LIHEAP Florida
Florida participates in LIHEAP, though funding is more limited than in northern states. Contact your local Community Action Agency or call 211.
FPL Care to Share
FPL's Care to Share program provides emergency financial assistance to customers in crisis situations. Funds come from customer and FPL contributions.
Medically Essential Service Program
If someone in your household requires electricity for life-sustaining medical equipment, FPL's Medically Essential Service designation provides additional protections and notification requirements before any disconnection.
How to file a Florida PSC complaint against FPL
- Phone: 800-342-3552
- Online: floridapsc.com
- Key protection: FPL is prohibited from disconnecting your service while an informal complaint is pending with the Florida PSC
This is the most powerful tool available to FPL customers. Florida may lack a winter moratorium, but the PSC complaint freeze on disconnection is an effective substitute.
Quick action checklist
- Call FPL at 800-226-3545 and request a payment extension or installment plan
- Ask about the Medically Essential Service program if applicable
- Apply for LIHEAP or Care to Share assistance
- If FPL refuses, file a Florida PSC complaint at 800-342-3552
- Keep records of every call and notice
Bottom line
Florida's lack of a seasonal moratorium means FPL can disconnect year-round. But the PSC complaint protection is a powerful substitute — FPL cannot disconnect while your complaint is pending. Use the payment extension option as often as needed, apply for assistance programs, and file the PSC complaint the moment FPL stops cooperating.
