Trying to get in touch with Network For Good can feel a bit like a maze, especially when you see a weird charge on your card. Many people on sites like the Better Business Bureau report issues with unexpected recurring donations or just general confusion about billing. Whether you're dealing with that, need technical help, or want to cancel a donation, here's how to actually reach them. You can contact them via their support email form, phone, or social media like X (formerly Twitter) and Facebook. It seems like everyone is trying to raise money for a cause these days, from big-time streamers to viral TikTok campaigns, and platforms like Network For Good are often working in the background. Knowing how to navigate their support can save you a headache. For official info, you can always visit Network For Good at https://www.networkforgood.com.
Different Ways to contact Network For Good
Contact Method | Details & Availability | Best for... |
---|---|---|
Email / Support Form | Main support channel via their website form. | Detailed issues, billing disputes, creating a paper trail. |
Phone | (888) 284-7978. Often directs to sales, but can route you. | Urgent inquiries, though you may have to be persistent. |
Help Center | Self-service articles and FAQs. | Finding answers to common questions yourself, like canceling a donation. |
Social Media | @NetworkForGood on X (Twitter), Facebook Page | Public complaints, getting a faster initial response. |
Customer Support Channels
📞 Phone Support
While their main support channel is email, you can try their phone line. Be prepared that it's often geared towards organizations signing up for their service, not individual donors seeking support.
Department | Phone Number | Hours (Timezone) |
---|---|---|
Main Line (Sales/General) | (888) 284-7978 | Assumed 9 AM - 5 PM ET, Mon-Fri |
📧 Email Support
This is your most reliable bet for getting a detailed response. You typically have to go through their support request form on the website, which creates a ticket for their team.
Purpose | Email / Form | Notes |
---|---|---|
General Donor Support | Support Request Form | This is the primary method. Expect a response within 1-3 business days. |
Direct Email | support@networkforgood.com | You can try emailing directly, but the form is the official channel. |
💬 Live Chat or Website Bot
Network For Good does not appear to offer a live chat feature for donor support on its main website. Your best bet for written communication is the email support form.
📱 In-App Support
For nonprofits using Network For Good's fundraising software, support options are typically available directly within your administrative dashboard. Look for a 'Help', 'Support', or '?' icon after you log in to access dedicated resources.
⏱️ Estimated Response Times from Network For Good
Method | Expected Wait Time |
---|---|
Phone | 5-20 minutes (if you get through to the right person) |
Email / Support Form | 1-3 business days |
Social Media | 24-48 hours for a public reply |
🔍 Tips to Reach Support Faster from Network For Good
- Use the Help Center First: For issues like canceling a recurring donation, the self-service option is almost always faster.
- Be Detailed in Your Email: Provide dates, amounts, and the name of the charity. The more info you give, the fewer back-and-forth emails you'll need.
- Try Social Media for Visibility: If you're not getting a response via email, a public post on X (Twitter) or Facebook can sometimes speed things up.
Before You Call: What to Have Ready
Don't get stuck on hold just to be told you're missing information. Trust me, they will ask for this stuff. Before you even try to contact them, get these details ready.
- Your full name and the email address used for the donation.
- The name of the charity you intended to donate to.
- The date and amount of the charge on your credit card statement.
Where to Quickly Solve Problems with Network For Good
Here's a quick guide to getting the right help for the most common frustrations.
If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
---|---|---|
An Unrecognized Charge | Email / Support Form | This is the most common complaint. Provide the exact date and amount from your statement so they can find the transaction immediately. |
Canceling a Recurring Donation | Self-Service Help Center | This is much faster than waiting for a human. Only email them if the self-service tools fail or you never created an account. |
A Donation Didn't Reach the Charity | Email / Support Form | This requires investigation and a paper trail. Ask for a transaction ID for your records once they locate the donation. |
Technical Glitch on the Website | Email / Support Form | Take a screenshot of the error message. It helps them diagnose the problem way faster than just describing it. |
Additional Helpful Links for Network For Good
For additional resources, check out the following official links:
Frequently Asked Questions about Network For Good Customer Service

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.